WHO PAYS FOR SHIPMENT?
We offerFree Shipmentto allUK and international customers. If your order is urgent, please, make a note at check-out.
WHO PAYS FORTAXES AND DUTIES?
WHEN WILL I RECEIVE MY BAG?
- Express shipment istwo business days for the UK andthree business days for orders outside the UK placed before 12 pm.
- Next business day shipment is one business day for the UK, two business days for orders outside the UK placed before 12 pm.
- The shipping date is the same day as the order if the order is placed before 12 pm Greenwich Time. Orders placed after 12 pm are shipped the next day. Orders placed after 12 pm Friday to 12 pm Monday will be shipped on Monday.
- Our warehouse is closed during the official bank holidays in the UK.Please, order two days before the official holidays to receive your order before closure. Order received oneday beforeor during the holiday period will be shipped on next working day. 2021 Bank Holidays 2021 in the UK: Fri, 1 Jan 2021,Mon, 5 Apr 2021, Mon, 3 May 2021, Mon, 31 May 2021, Mon, 27 Dec 2021, Tue, 28 Dec 2021.
WHICH COURIER WILL DELIVER MY BAG?
ForUK deliveries we work with Royal Mail or DPD. For international shipments, we work with DHL. During peak times such as the lastoneweek before Christmas, we offerFREE DHL express shipping forall UK and international orders.
WHAT IF I DON’T RECEIVE MY BAG AFTER IT IS SHIPPED?
Please email us at info@esinakan.com or by phone at +44 (0) 20 3608 2648so that we can liaise with the courier and ask for further information. Please track your shipment and remain aware of the estimated delivery date.
WHAT IF I WANT TO RETURN MY BAG?
If you are not perfectly satisfied you may return items within 28 days. Please note, that returns must be requested within 14 days of receiving your order. You will then have a further 14 days to return unsuitable items. We offer a 28-dayFULL REFUND andFREE RETURNS service worldwide.
To generate your returns label for UK orders, please visit the link below and follow the instructions:https://www.esinakan.com/pages/return-instructions
To generate your returns label forinternational orders outside the U.K, pleaseemail info@esinakan.com your order number, the reason for return, pick up address, contact name, email and phone number.You will thenreceive an email with return instructions.
All returns should be sent back in their unusedcondition with the original packaging provided. Gift cards are not returnable.We offerexchangeorstore credit only on sale items.
PAYPAL FREE RETURNS FOR INTERNATIONAL CUSTOMERS
Free returns are available for the goods paid with PayPal. Please, remember to sign up and activate your PayPal account on the following link to qualify for this service, before you completeyour online purchase:
https://www.paypal.com/uk/webapps/mpp/refunded-returns
WHAT IS THE RETURN ADDRESS?
Return Address for UK, Europe and Asia:
Esin Akan Returns, Lacuna, Unit 13-15 Wintonleas Industrial Estate, Monument Way West, Woking, GU21 5EN, U.K
Return Address for US, Canada and Mexico:
Esin Akan Returns, 436 Church Lane, Allison Park, PA, 15101, U.S.A
