In brief: I have a problem with them advertising a "Super Screen" (Screen 10 "super screen") which is an average size and NOT Super! And hot dogs which were served as cold dogs! 4DX had loads of issues and not worth the extra money! When it did work it was very distracting. Read on.......
Don't be fooled by the title as this cinema's Super Screen (Screen 10) is not big at all. For a cinema to state they have a "Super Screen" it needs to be a BIG screen and it's not. For the extra money it is no way worth it at all. If you compare it to Northampton Cineworld screen 5 the Milton Keynes screen is 1/2 the size! It's a real shame as the new foyer is gorgeous but just a shame they haven't actually done enough as part of their renovations! Yes compared to your home it is a "Super Screen" but compared to other cinemas it's an average size! If you want a "Super Screen" go to Cineworld O2 in London. The "Small Super Screen" in Milton Keynes is screen number 10 and in my opinion not worth the extra money at all. Yes it has Dolby ATMOS and the picture quality is very clear, but the vast majority of cinemas have high quality projectors now and starting to install ATMOS systems so it's not unique and you shouldn't be fooled that it is at this cinema.
4DX. First off the screen does not appear to have been upgraded as it's the same quality, and size, as the previous screen therefore all that's been upgraded is the additional 4DX effects (and from the sound of it the speaker system). Bit of a shame as again the Milton Keynes customers are getting slightly conned again thinking they have a whole new cinema when you actually don't. You are only getting a cosmetic upgrade and new 4DX system without a new large screen!
Now the sound is great, that can't be faulted but the whole 4DX system was a complete waste of time as it obviously had issues since it's so new in this cinema but when it did work it was totally distracting. Throughout the whole movie (Jupiter Rising - which was not a good movie) the seats only moved 5% of the time. When they did move it threw you all over the place and made the whole movie viewing experience worse! The wind effect were pointless, the smoke was like someone puffed out cigarette smoke and was annoying, and the wind blowing in your ears (bullet shots) was very annoying as it felt like someone was blowing in your ear all the time. The back of the seats prodded you now and again and was extremely frustrating and distracting. Water that did spray out was feeble! All in all it distracts you from the main movie and does completely opposite than enhancing the movie experience. D-BOX didn't last long in Milton Keynes and I have a feeling 4DX won't either (just the same that 3D home tv screens have never been a success).
Why do cinema chains think the public want new pointless technologies or another way to charge extra for something you don't need (they already make 400% plus on popcorn so that's where the money is). All we want is huge screens (or IMAX), clear HD quality projectors, comfortable seating, and great sound.
Oh and yes we all got complimentary tickets at the end since the 4DX was playing up.
Food!!! We had another issue with the hot dogs. Loads of different hot dogs to choose from but they were cold. Complained and they checked the temperatures and all of then were below serving temperature (about 30 of them) and we were advised they were not ready until another 10 minutes. Funny that as I saw then serve 2 more to other customers. Hope they enjoyed their undercooked cold hot dogs. Surely if they have them behind the counter ready to serve customers they should be cooked or is this the actual device that cooks them and you have pot luck if you get one cooked or not?
Toilets very nice, fresh, clean but hot water tap was cold even after running it for a while.
If you want a great cinema experience there are 2 Cineworld locations which are fantastic. O2 in London as the "Sky" screen is huge! Seats are lovely and the sound system is amazingly loud! Or Birmingham Broad Street as most of their screens are very big, comfortable seats and their IMAX projectors are amazing and the screen is huge and the sound is fantastic with an ear shattering bass system. 2 of their best cinemas by far. Milton Keynes? Very average and extremely over priced! If you are stuck in Milton Keynes (or if you live there) then you are stuck with the inflated prices for an experience which is not that good. If you start travelling around you will start to see other Cineworld locations have lots more to offer (or you could go to the Odeon site in Bletchley).
