FAQs
Before your trip
- Talk to your Host. Communicate your expectations and special needs clearly.
- Give them a heads up. Let them know if you're likely to be late for check-in.
Disrespecting surrounding communities: During their stay or Experience, guests must respect the surrounding community and its rules. This includes but is not limited to: designated quiet hours, parking locations and hours, number of cars allowed, and proper disposal of trash and debris in designated areas.
Who is +1 844 234 2500? ›
Contact Airbnb Customer Service
Contact us by email, chat, or phone at 1-844-234-2500.
What is considered a guest on Airbnb? ›
When booking through Airbnb, you need to let the host know how many people will be staying. The 'guest number' includes you as the person booking. So if you are booking to stay as a couple, the guest number would be 2 people.
What do Airbnb guests want most? ›
No matter whether you're offering a private room or a castle, all hosts should aim to provide these Airbnb must-haves:
- Freshly laundered bed linen on each bed.
- Sufficient pillows for each guest.
- Extra pillows and blankets – “just in case”
- Plenty of clothes hangers.
- Clean and fresh towels for each guest.
Keep your word. Honor your commitments—including arrival time—and house rules. Be polite. Enjoy the place as if you were staying with friends, and be respectful of the neighbors.
How do I contact Airbnb support? ›
How do I contact someone directly on Airbnb? ›
When you have a confirmed reservation, your Host's phone number will be in the message thread for your trip. You can send them a message or open the Airbnb app and call them.
Is Airbnb customer service 24 hours in the USA? ›
Support anytime, day or night
With 24/7 global customer support, we're there for you whenever you need assistance.
Do you have to clean Airbnb before leaving? ›
Cleanliness: Guests should not leave the listing in a state that requires excessive or deep cleaning (moldy dishes, soiled carpets, stains from pets, etc.). Cleaning fees set by Hosts are only meant to cover the cost of standard cleaning between reservations (laundry, vacuuming, etc.).
Some Hosts may have an extra guest fee and require that you submit a trip change request to add any additional guests to your reservation. Other Hosts might have a strict limit on the capacity for their home and can't accommodate any more people.
Does the number of guests matter on Airbnb? ›
Depending on your Host's pricing, changing the number of guests may affect the total cost of your trip. If your Host requires a fee for any extra guests, in most cases, the additional cost will be charged to your original payment method as soon as the Host accepts your trip change request.
How do I impress a guest on Airbnb? ›
Highlights
- Find ways to take your amenities to the next level.
- Thoughtful greetings, like a welcome basket or handwritten note, go a long way.
- Share local treats to give guests a unique experience.
- Practical amenities, like sunscreen, insect repellant, and umbrellas, can save the day.
Add special treats: coffee, tea, local specialties, etc. Don't forget the essentials: toilet paper, linens, pillows, towels, and soap.
What makes Airbnb guests happy? ›
Snacks are a great way to make your guests feel welcome at home. You can offer light snacks like crackers, chips, or nuts in the kitchen and add a few bottles of water in the refrigerator. If you have kids or expect children to be visiting, consider adding a few kid-friendly snacks as well.
What attracts Airbnb guests? ›
Another way to attract respectful guests to your Airbnb is by offering additional amenities or services to enhance their experience. This can include things like providing extra towels and linens, offering a welcome basket with snacks and drinks, or providing access to a shared pool or other shared spaces.
