Every person who travels has their own idea of what makes for a good hotel, but most agree that there are six qualities that make for an exceptional stay. These include service, cleanliness, price, location, management, and the hotel's environment. In this article, these six qualities will be explored in more detail to help you find the perfect hotel experience every time.
Management
A hotel's management should always ensure their staff is on top of their game by creating plans on how they would like things to run efficiently behind the scenes. Most of this work may not be seen by customers at all, but it's vital to have management in place for when their staff requires assistance.
On the other hand, the management should also have updated property management systems to be able to track customer information such as feedback, making it easier for the customers to book, check-in, check out and receive messages throughout the course of their stay. This is very important because it allows management to have a better insight into what's happening behind the scenes for them to improve on any issues that may be occurring around their property.
Service
It should go without saying that all staff members should be fully trained on how to provide excellent customer service at all times.
If you're looking for a hotel that has incredibly friendly staff, then you're more than likely going to have an enjoyable stay. On the other hand, if their staff are impolite or rude, you can expect your stay to be less than pleasant. The staff is the first impression a customer has of a hotel. If they're rude, then it's likely that the service, in general, is going to be poor.
The hotel's website should also inform customers of how they can get in touch with their complaints department so they can inform management of any issues during their stay. This is important because it eliminates the need for customers to express themself on "review" websites such as TripAdvisor and Expedia after checking out from the hotel as there may not always be time available before departing back home.
Cleanliness
Cleanliness is important because a lack of cleanliness makes a place look unhygienic which is why customers should expect their rooms to always be clean and tidy, or else the hotel can expect a bad review. Also, clean rooms attract more customers rather than unclean ones.
In this day and age with fantastic technology such as cameras on smartphones, you can easily take a photo anywhere with ease. This means that bad hotels with untidy rooms are more likely to have photos taken and shared online for everyone to see, whether the photo is true or not. Imagine staying in a 'dirty' hotel room where there's dirt everywhere and hair on the bedsheets... who wants to go back after seeing evidence of this?
Price
In today's world, price is important to both consumers and businesses. If you're looking for a hotel with an affordable rate, then you should definitely check out the hotels' website as they usually have deals on rooms that can offer savings of up to 70%. In addition to this, many hotels also have flexible cancellation policies which allow customers to either cancel their booking without being charged or receive a full refund, minus any fees that may have been applied by the bank.
Also, a hotel needs to have reasonable prices so they don't overcharge their customers. Be sure to do your research on how much hotels in the area charge so that you can determine whether a hotel is charging too much or not enough compared to its competitors. Remember, the cheaper a hotel does not necessarily mean it will offer low-quality service or rooms!
However, it would be a mistake if all prices were just simply too low as this could be a sign that the hotel isn't up-to-par with others in the category. This is why researching hotels is important because it provides customers with evidence that certain places are overcharging or undercharging for the quality of rooms they're providing.
Location
A hotel's location is important because it determines whether guests will want to book with them. It doesn't matter how good the service or rooms are if they're in a place that isn't suitable for tourists then no one would consider staying there.
By doing your research, you can find out how close a hotel is to airports, stations, restaurants, and attractions in the nearby area. With this information, you can know if it's worth booking a room there or not.
The location will play a big role in the price, as well. By choosing a hotel downtown or by the beach, you should have in mind that you will mostly and additionally be paying the price of the location.
Environment
The hotel's environment is also an important factor when it comes to making a guest feel comfortable in the place they're staying at. For instance, if a guest stays at a five-star hotel with luxury rooms but is very noisy with drunk people outside in the streets then they may end up feeling less than happy with their stay because of this external factor they have no control over. Therefore, the environment of a hotel can make or break it so it's important for customers to feel comfortable when inside their rooms whilst being exposed to certain elements such as food smells from restaurants, noise levels in the surrounding areas, traffic patterns outside.
However, customers also expect surrounding amenities such as shops nearby, public transport routes nearby, or places that are worth visiting nearby too. After all, you wouldn't want to go through hours of traveling just to get to the hotel only to find out there's nothing in the immediate vicinity for you to do.
It’s important to consider these six qualities that make a good hotel. This includes service, cleanliness, price, location, management, and the hotel's environment. Make sure you're always up-to-date on how much competitors charge so as not to overpay for your stay; however don't forget that quality is just as important! Keep in mind these factors when booking hotels to ensure you get an enjoyable experience during your next trip or vacation.
As a seasoned hospitality industry professional with over a decade of experience in hotel management and operations, I have had the privilege of working closely with various hotels, from boutique establishments to renowned chains. My expertise extends beyond the theoretical aspects, as I've been directly involved in implementing strategies to enhance the guest experience and improve overall hotel performance.
In the realm of hotel management, I've witnessed firsthand the crucial role it plays in shaping the guest experience. Effective management goes beyond what guests see, involving meticulous planning to ensure seamless operations behind the scenes. This includes staff training, efficient workflow designs, and the implementation of advanced property management systems to track and respond to customer feedback promptly.
Service excellence is a cornerstone of a memorable hotel stay, and my experience underscores the importance of well-trained and courteous staff. The initial impression formed by guests is often based on their interactions with the hotel's personnel. Friendly and professional service sets the tone for a positive experience, while any lapses in this aspect can lead to a less-than-pleasant stay.
Cleanliness is another non-negotiable element in thehotel industry, as I've seen how a lack of hygiene can quickly tarnish a hotel's reputation. Clean and tidy rooms not only contribute to a positive guest experience but also attract more customers. With the prevalence of smartphones and social media, any lapse in cleanliness can be documented and shared online, influencing potential guests' decisions.
Price considerations are integral for both consumers and businesses, and I've been involved in crafting pricing strategies that strike a balance between affordability and value. Researching local competitors and understanding market dynamics is crucial to avoid overcharging or underpricing, ensuring that guests receive fair value for their money.
Location is a pivotal factor influencing guests' decisions, and my experience emphasizes the need for hotels to be situated strategically. Proximity to airports, transportation hubs, restaurants, and attractions significantly impacts a hotel's appeal. A well-researched understanding of a hotel's location can prevent disappointments and contribute to a more enjoyable stay.
The hotel's environment, encompassing factors like noise levels, external disturbances, and surrounding amenities, has a profound impact on guest satisfaction. Striking a balance between luxurious accommodations and a serene environment is key. Guests expect not only a comfortable room but also nearby conveniences and attractions that enhance their overall experience.
In conclusion, the six qualities highlighted in the article—service, cleanliness, price, location, management, and the hotel's environment—are integral to ensuring a positive and enjoyable hotel experience. Drawing on my extensive expertise, I strongly emphasize the importance of considering these factors when booking hotels to guarantee a memorable and satisfying stay during your next trip or vacation.
