Kohls.com orders placed using Free Store Pickup are picked within 2 hours, provided the order is placed at least2hours before store closing.
Orders not picked up within 7 days of the original purchase date will automatically be refunded and inventory will be placed back into inventory. Any Kohl’s Cash or Rewards that have been applied, will have the value returned.
In-Store Pickup hours vary by location. Find yours on the Kohl’s Store Reopenings and Shopping.
How to Place a Buy Online, Free Store Pickup Order
On the product page, you must choose the “FREE Store Pickup Today” option prior to selecting the “Add to Cart” button. Be sure to choose any color or size option prior to selecting the FREE Store Pickup option. You can view the availability at other store locations by clicking “check other stores.”
You can edit the Free Store Pickup option while viewing and confirming your cart prior to checkout. Once an order is placed to a specific location, the item can’t be transferred to pick up at a different location.
Frequently Asked Questions About Free Store Pickup
Why are some products not available at my store location?
While we try to stock as many products at all times in our stores, from time to time certain items may become unavailable. Certain colors, styles and sizes change frequently, so check back often or try another store location to find the item you are looking for.
Is there an extra cost to buy items online and pick them up in store?
There is no cost - Store Pickup is always free.
When will I get charged for my order?
Once the order is marked as Ready for Pickup, a charge will be made. If you place an order with Free Store Pickup and have items being shipped to you, you may see multiple pending transactions. These duplicate charges will drop off when merchandise is picked up or delivered. For more information on pending charges or authorizations, please see here.
Can I cancel my order?
Once an order is placed using the Free Store Pickup option, we are unable to cancel the order. You would need to visit the local store to cancel the order or wait 7 days for the order to automatically be refunded in the system.
Can I change the store pickup location after I make the purchase?
Unfortunately once an order has been placed for Free Store Pickup, you are unable to update the location to be picked up at a different store location.
How will I know when my order is ready to be picked up?
You'll receive an email when your order is ready for pickup. FreeStore Pickup orders placed after 1 p.m. local time, Sat., Dec. 24 will be processed Mon., Dec. 26, 2022. Check your notification email for holiday store hours.
To receive text notifications when your order is ready, add your mobile phone number during checkout.
Where do I pick up my order?
All orders can be picked up at the Customer Service desk. You should receive specific pickup instructions via email. Be sure to use the designated Store Pickup parking spot to help get your order quicker.
What do I need to pick up my order?
You will need:
- A government-issued ID
- Pickup confirmation email
If you are unable to print your pickup notification, be sure to have the pickup email ready on your mobile device.
Who can pick up my order?
Orders must be picked up by the original customer who purchased the order, unless an alternative pickup person was added prior to placing the order. To add an alternate pickup person, you’ll need to add the first name, last name and email address (optional) of the person who will pick up the order.
You can edit or add an alternate pickup person by going to the Manage Order page in your Account History.
How long will my order be held at the store?
Your order will be held for seven days. We’ll send you an email reminder the day prior to your order being canceled.
We understand that things happen and you may not be able to pick up your order within the 7 day pickup window. If you need to extend the date past this window, please contact your local store and speak to the Customer Service desk or use the “Ask Us” button on this page to chat with an associate who can help.
