CBP Customer Service (2024)

FAQs

CBP Customer Service? ›

Questions, Comments or Complaints

You can visit the CBP Web site at www.cbp.gov or call CBP at 1-877-CBP-5511 (1-877-227-5511) Monday through Friday between 8:30 a.m. and 5:00 p.m., Eastern Time. You may bring the incorrect Form I-94 and documentation (passport and visa) to any CBP Port of Entry or Deferred Inspection Office.

Travelers may receive an email indicating they have 10 days remaining on their admission into the United States or an email regarding a potential violation. If you receive an email, you may check your admission status at https://I94.cbp.dhs.gov or through the CBP One™ mobile application.

Call US Customs and Border Protection at 1 (202) 325-8000 or visit their website. Terminal 1 Passengers: CATSA security screening begins at 3:00 am.

Questions, Comments or Complaints

Call the CBP INFO Center at (877) CBP-5511 between 8:30 a.m. and 5:00 p.m Eastern time, Monday - Friday. If you are outside the United States, call +1 (202) 325-8000. (Telecommunications device for the hearing impaired: Please dial 7-1-1. The U.S. also has a national 7-1-1 service).

As always, you have the right to remain silent. Refusing to answer CBP's questions may result in the agent persisting with questioning. If this occurs, you should ask if you are being detained.

If you have applied and would like to view your application status, find answers to your hiring questions, and connect with the Hiring Center, then visit CBP's Applicant Portal.

CBP has established an easy to use traveler compliance check that is available on the I-94 website. Travelers may check their admission status at https://I94.cbp.dhs.gov and clicking on the 'View Compliance' tab. E-mail notifications will come from travelercompliance@cbp.dhs.gov.

What about the data on my phone, computer, or other electronic device? CBP agents may swipe through your phone or look through the documents on your com- puter. The government also claims the authority to copy the data on your electronic devices.

How do I send an email to CBP? ›

Email: OCAInquiry@cbp.dhs.gov (This is preferred and will get you the fastest response.)

To request an appointment in CBP One™, select your registration that contains all members of your family or co-travelers who share a common U.S. destination address and then request an appointment.

If you have questions or concerns about your Global Entry, NEXUS, or SENTRI membership, you may visit the Trusted Traveler Program website or contact Customs and Border Protection at (877) 227-5511 or by email.

For questions regarding Global Entry or any other U.S. Customs and Border Protection (CBP) program, you can visit the CBP Info Center website or contact the Global Entry Enrollment Center nearest you. For inquiries regarding the denial of a Global Entry application, visit the Denial Inquiries page.

Answer loudly, clearly, and briefly. Don't think for a long time before you answer. Sometimes the questions just require “yes” or “no” as an answer. Also, remember that you should have all necessary documents ready (visa, work permit, birth certificate, etc.)

Any questions or follow-up inquiries concerning electronic binding ruling requests must be made via telephone to Customs and Border Protection, Customs Information Exchange at (646) 733-3062, 3065, 3066, or 3071.