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LOYALTY GLITCH
Some Subcard holders say that loyalty points they earned by buying food and drink have vanished
- Imogen Blake
CHECK your Subcard account now if you're a regular Subway customer as some diners have complained that they are missing loyalty points.
Some Subcard holders have said on Twitter that hundreds of points they have earned by buying items at Subway have vanished.
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Fuming had a free sub on my subway card but had 'unused points' deducted today so ended up having to pay £5.30 for a half filled salad 😡😡😡😡😡😡😡😡😡😡😡😡😡😡 @SubwayUK
— jodes 👑💗 (@jodielmxx) October 8, 2018See AlsoSubway Surfers Codes 2022 Updated List | How to redeem subwaysurfers.com codesFree Birthday Meals-SubwaySubway will bring back roast beef and rotisserie chicken after months of demands from franchisees and angry customersMetroCards Are Currently Being Phased Out To Be Fully Replaced By OMNY
Subcard users have to redeem their points at least once a year, otherwise they will be wiped from their accounts.
But some Twitter users have reported "technical" problems with their Subcard.
Subway customer Danny Whisky said that he has more than 1,000 points on his Subcard but that staff at the East Molesley branch of Subway in Surrey could not accept them due to a "technical issue".
One Twitter user, James Fairbank, said he'd had 300 points removed from his account, leaving him with 316 points down from 616.
@SubwayUK want to spend my points (have over 1000), but East Molesey branch say they can’t accept due to technical issue (Internet problem they said).. yet, they let me collect new points. This seems strange and annoying.
— Danny Whisky (@whisky_duck) October 8, 2018
@SubwayUK Hi, just checked my Subcard and it’s removed nearly 300 points, leaving me with 316. Is there a reason for this? Was planning to get my free sub today.
— James Fairbank (@JamesFairbank01) October 8, 2018
How does Subway's loyalty Subcard scheme work?
HERE'S everything you need to know about Subway's Subcard:
Subway customers earn points on their Subcards when they make any purchase at a branch of Subway.
You can pick one up at a branch, or you can download the Subcard app.
You earn 10 points for every £1 you spend at Subway, but only if your card or app is registered.
If you have not registered, you will only earn five points for every £1, and you can't redeem them.
You can redeem 100 points for a free hot drink, 200 for a snack, 500 for a 6" sub, flatbread or salad, and 1,000 for a 12-inch sub or flatbread.
You have to use your Subcard at least once a year, or your points will be cancelled, although your card will continue to work.
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Twitter user Jodes was also furious and said she had earned enough points to cash them in for a free Subway sandwich - but they have vanished from her account.
She wrote: "Fuming had a free sub on my subway card but had 'unused points' deducted today so ended up having to pay £5.30 for a half filled salad."
A spokesperson for Subway said: “There are currently no technical issues with the Subcard loyalty scheme.
"Just to remind ourSubcard users that theyneed to use their Subcard at least once per year, otherwise it will expire and loyalty points will be lost.
"We sometimes also give our Subcard members bonus points for limited offers which expire after the promotion, so this also may have happened.
"If any of your readers have experienced any issues please can they get in touch with us via @subwayhelpukroi,on 08000855058 or Subway.com.”
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Subway's not the only one facing fury over its loyalty scheme.
Tesco Clubcard has pulled one of its top rewards, Odeon cinema tickets, from its scheme.
Meanwhile we've put together a guide to the best loyalty schemes to show you which are worth keeping in your wallet and which are best to ditch.
Are you owed hundreds of pounds in Tesco vouchers? Here’s how to reclaim lost points
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