UPS at a glance
Total revenue, YoY
(in millions)
Revenue makeup, 2023
(in millions)
Dividend history
As of Dec. 31, 2023 • 10-K 2023
For complete information regarding our financials, see our periodic filings.
Fact Sheet
Service you can count on
How many brown delivery trucks (vans, motorcycles, airplanes, and tractors) does it take to deliver what matters around the globe? Find our facts and figures here.
Our segments
- U.S. Domestic
- International
- Supply Chain Solutions
U.S. Domestic Package
We are a leader in time-definite, guaranteed small package delivery services in the United States. We offer a full spectrum of U.S. domestic guaranteed air and ground package transportation services. Our U.S. ground fleet serves all business and residential zip codes in the contiguous United States.
Annual revenue
(in millions)
U.S. Domestic
As of Dec. 31, 2023 • 10-K 2023
Annual operating profit
(in millions)
U.S. Domestic
As of Dec. 31, 2023 • 10-K 2023
International Package
Our International segment consists of our small package operations in Europe, Asia Pacific, Canada, Latin America and ISMEA. We offer a wide selection of guaranteed day- and time-definite international shipping services, including more guaranteed time-definite express options than any other carrier.
Annual revenue
(in millions)
International
As of Dec. 31, 2023 • 10-K 2023
Annual operating profit
(in millions)
International
As of Dec. 31, 2023 • 10-K 2023
Supply chain solutions
Supply chain solutions consists of our forwarding, truckload brokerage, logistics and distribution, UPS Capital and other businesses. Supply chain complexity creates demand for a global service offering that incorporates transportation, distribution and international trade and brokerage services, with complementary financial and information services. We meet this demand by offering a broad array of supply chain services in more than 200 countries and territories.
Annual revenue
(in millions)
Supply Chain Solutions
As of Dec. 31, 2023 • 10-K 2023
Annual operating profit
(in millions)
Supply Chain Solutions
As of Dec. 31, 2023 • 10-K 2023
Our better and bolder strategic framework combines digital capabilities with our global integrated network
Customer First is about providing a frictionless customer experience. By focusing on what matters most to our customers – speed and ease – we aim to provide the best digital experience powered by our global smart logistics network. We track our progress in this area through improvements in our net promoter score.
As a People Led organization, we’re guided by the purpose of moving our world forward by delivering what matters. We’re modernizing our strong values-based culture and encouraging our people to bring their authentic selves to work – making UPS a place they enthusiastically recommend to friends and family. We measure our success on this strategic initiative through improvements in likelihood to recommend.
Innovation Driven is about taking a more disciplined approach to capital allocation, driving more productivity from the assets we own and improving U.S. revenue quality to generate better bottom-line results. We are using world-class technology and ingenuity to make productivity a virtuous cycle and achieve operational excellence. We track our progress on this element by measuring improvements in return on invested capital.
Strong foundations to support our strategy
Most extensive integrated network in the industry
We have a broad portfolio that uses the same set of assets, creating tremendous leverage and efficiency. Air, ground, domestic, international, commercial and residential services are supported through a single pickup and delivery network.
Global presence
With a presence in more than 200 countries and territories, we serve all the world's major economies, as well as most emerging markets.
Cutting-edge technology
Our customers enjoy powerful shipping and logistics using our industry-leading online tools and e-commerce integrations. Our integrated network is powered by sophisticated technology and engineering systems.
A broad portfolio of services
We offer services and technology for managing the end-to-end shipping process—from individuals to enterprises, local to global.
Customer relationships
We attract and retain long-term customers by providing high-quality transportation and logistics services and expertise.
Brand equity
From our signature vehicles to our courteous and professional drivers, the UPS brand stands for reliability, trust, quality, and service innovation.
Distinctive culture
We believe that the dedication of our employees comes in large part from our distinctive "employee-owner" culture. The can-do attitude of UPSers is demonstrated by commitment to our customers, our communities and each other.
Financial strength
We take a balanced, financially disciplined approach that generates long-term value for shareowners. Our strong credit rating gives us the flexibility to pursue strategic growth opportunities and continuously invest in our industry-leading delivery network.
Our Values
Sustainability
We have a long history of being a responsible member of our local communities. Our broad footprint enables us to see how changes in societal trends like e-commerce and other developments impact climate, air quality and other global challenges. Our purpose encompasses the sustainability issues that matter the most to our stakeholders.
A new chapter
UPS is a company with a proud past, and an even brighter future. Meet the leaders who are writing the next chapter of the UPS story.
Annual reports
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Information request
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IR contacts
Corporate Office
United Parcel Service, Inc.
55 Glenlake Parkway, N.E.
Atlanta, GA 30328
Investor relations
T: 404-828-6059
investor@ups.com
