Compare 181 Handy Reviews From Homeowners (2024)

1st appointment no show. 2nd appointment, showed up 30 minutes late with no remorse and then refused the job because he claimed it wasn't properly described to him and that he didn't get paid enough. This was a Costco purchased service of installing a TV and in wall wiring. Unbelievable. Think twice before you use this service, as the vetting of their "pros" is subpar.

Customer ServiceCoverageStaff

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Customer ServiceStaff

Tried to book a cleaning service, I got rude phone calls from the cleaner assigned to my case. I chatted with support who assured me they would assign a different person to my service. Instead, they canceled my booking without telling me and refuse to fix this situation. I am now out a cleaner I had been planning around, and all of my efforts to talk to someone about getting the situation resolved have failed. Experience with both chat and phone support has been horrific.

Punctuality & Speed

Tried to use Handy three times, twice for cleaning and once for a handyman. Handyman cancelled last minute and I had to take off of work to get someone else to come out. Both cleaning people asked to show up 45+ minutes late—the first time I was able to wait but the second time I had to be at work. They refunded my money but that didn’t help me actually get the services complete. This company’s services are unfortunately not handy and I will not be using them again.

Customer ServicePunctuality & SpeedStaff

I have requested specific pros according to their availability, and then at the last minute, the job gets picked up by someone else I don't know, and typically they don't do a good job cleaning. The company should notify the customer when a pro assigned to the job is no longer available instead of forcing you to either accept the new pro (who may or may not do a good job) or reschedule the cleaning and be charged a ridiculous $50 late rebooking fee. That's almost half of what they charge to clean my tiny studio. I have tried calling customer service several times, and they pass you around and put you on hold as soon as they figure out that you want to cancel. Now, after a 4th attempt, I am on the phone with an agent who wants to reassign my cleaning instead of canceling the service like I already asked. This is infuriating!

Customer ServicePunctuality & Speed

I have had a terrible experience with Handy refunding money that I paid through ANGI for a purchase I made at Wayfair. Wayfair contracts using ANGI who partners with Wayfair through ANGI for assembly of furniture. I paid immediately in good faith for my furniture to be assembled. Twice they either didn’t show up or only sent 1 person (who was an hour late) but my item required 2 people. I was very unhappy and contacted Wayfair for help. They requested a refund for me and they were assured it would be forthcoming. It has now been a month and I still have not received my check. I have contacted Handy several times and each time, they say the check is in the mail. The latest email I received said if I don’t receive my refund within 5 WEEKS to reach out again. This is unacceptable and I would advise to never use this company as they are not committed to helping the customer.

Customer ServicePrice

Paid Handy for a cleaning service weekly for 3 months. Cleared out my schedule on the days the ‘pros’ were coming. Each time the pro was a no show. One never showed and the other called and said she double booked and ‘would call me later if she could make it. Never heard back. Apparently they pay their contractors a fraction of the service price and this is the end result. Had to spend several sessions in their help chat before I was able to get my money back. Found someone local for 2/3 the price who actually shows up every week.

Customer Service

I signed up for cleaning services from Handy. The first cleaning scheduled; the cleaner texted me one hour before the appointment saying “she couldn’t come”. I was then rescheduled with another cleaner who cancelled two hours before. The third cleaner came and said she was “allergic to dogs” (there were no pets in my home!) and texted on the app “I have to leave” after only five minutes being there. When I tried contacting customer service 16 times, the two times someone finally picked up they didn’t speak English. There’s no way to email this scam of a company who charged my card three times for $118 for absolutely no services. This company is literally run by a bunch of criminals and needs to be shut down.

I am very disappointed in the cleaning services I have recently received. I had a cleaner show up yesterday, Jakkie, and she left my home dirtier and almost ruined my fixtures. I sprayed cleaner on the fixtures before she arrived to make it easier for her to clean. She did not clean the fixtures, which could have caused corrosion. It seems "house cleaning" has become a scam to make quick cash without doing the work. Please do a better job vetting and training cleaners. However, the handyman service is outstanding. I have been extremely pleased with the services I have received. Unfortunately, the majority of the cleaners are awful.

Customer ServiceInstallation & SetupStaff

We ordered 2 TV, Mounts and installation service from Costco. Costco contracted Handy to get someone to do installation. It sounds like real. Handy sent emails and text to confirm the TV installation service, but there was no show when time comes. We tried to connect to the responsible person listed on Handy's email, the phone number is a dead one. When we called Handy, a lady claimed someone is on his way to our house and she even could see him on the map. Of course, this is all a lie. So, please do yourself a favor by trusting only your local companies with a real address and phone number for services. We will never use Handy again. Costco, etc. should remove Handy from their service list.