Contact ASOS | ASOS Customer Care (2024)

FAQs

How can I speak to a real person at ASOS? ›

You'll see the chat button on our Help pages when someone from our Customer Care team is available to chat. We recommend logging in to your ASOS account first to tailor your experience.

Use the 'Contact Us Now' button below or click here to chat to the team. Provide as much information as possible (for example your order number and ASOS registered email), so our team can help you straight away. Once they've received your query, the relevant team will get back to you as soon as possible.

Your email software may be marking our emails as junk mail. To stop this from happening, please add asos@fashion.asos.com to your email address book. Check your notifications are switched on. If you're shopping on the App, it's worth checking to see if you're opted into receiving push notifications from us.

We'll send you an email as soon as we've received your return in its original condition and processed your return. It takes up to 10 business days for your refund to appear depending on your bank/card issuer. If your refund is a voucher, it will be locked to your account ready for you to use.

ASOS makes use of one social media network particularly well for marketing: Twitter. The company regularly tweets outfit suggestions to followers, with images and links to clothing. In addition, they use Twitter to offer exclusive discounts on items.

If you enter your email address and/or password incorrectly three times, your account will be locked for 30 minutes.

London, United Kingdom

ASOS / Headquarters

To help ensure your order is not declined when placing a new order we suggest checking the following: Check the card details on your ASOS account to make sure the information is correct, e.g. the expiry date or your billing address.

What should I do if my item's incorrect? If you received a wrong item, please send it back to us as soon as you can. You'll need to select 'Incorrect Item Received' as the reason for return when creating your return.

@yeldarbwebber Here is the e-mail address for the CEO of @ASOS: nickr@asos.com Hope that helps!

Who owns ASOS? ›

So, who owns ASOS? Here is everything you need to know about its biggest shareholder, Danish billionaire Anders Holch Povlsen, and his connections to Scotland.

Please return the item to us as soon as possible so we can get this sorted for you. Don't forget to select 'Faulty' when asked for a reason for your return. Find more information on returns here. If you're not able to create a return, please get in touch with our Customer Care team as we'd be happy to help.

The basics. It can take up to 10 calendar days from the day after you dropped off your return for it to reach our warehouse and be processed. We'll let you know once that's done – you'll receive an email with all the details about your refund.

ASOS or an ASOS Brand Partner will inspect all returns. The return policy for orders sold and shipped by an ASOS Brand Partner is at the discretion of the brand. All items must be returned unworn/unused and in the same condition as when they were received in order for us to issue a full refund.

What should I do if my item's incorrect? If you received a wrong item, please send it back to us as soon as you can. You'll need to select 'Incorrect Item Received' as the reason for return when creating your return. Find out how to return something here.

We're all about online at ASOS so you won't find us in your local mall.