Coordinating check-in with your Host (2024)

How-to

Guest

It’s nearly time to travel, so you’ll want to take care of those final details. Follow these tips to prepare for a smooth check-in.

Before you arrive

Find your reservation details

Go to your Trips page to find important information, such as the address, your Host’s contact information, and your billing receipt. Check-in information is usually available 48 hours before the reservation begins.

Communicate with your Host

Before your arrival date, message your Host to confirm:

  • Check-in and checkout times
  • Arrival details
  • Key exchange or an alternative method of access
  • Contact information and whether either one of you will be without phone or internet access during the trip
  • Any other questions you might have

If check-in or checkout times aren’t specified in the listing description, then thedefault check-in time is 3:00 PM and checkout is 11:00 AM (local time), unless otherwise noted by the Host.

On arrival

In-person key exchanges

Some Hosts may want to greet you in person to give you the keys or the entry code to their place. If so, look up travel advisories so you can allow extra time to meet up in the event of things like flight delays, bad weather, or road closures.

Other check-in methods

Other options include:

  • Self check-in
  • Messaging with instructions to enter
  • Leaving keys in a lockbox
  • Having a neighbor, Co-Host, or doorperson meet guests

Our Rebooking and Refund Policy states that guests need to have reasonable access to the place they booked. If you don’t, contact Airbnb within 24 hours of discovering the issue.

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    Where to find your check-in instructions

    You can find your check-in information in the details of your reservation. We’ll also send you a reservation reminder email with this info.

Coordinating check-in with your Host (2024)

FAQs

What to include in check-in instructions for Airbnb? ›

Although each host and property manager has a different approach, here are some details you should definitely include in your check-in instructions message:
  1. Check-in time;
  2. Directions to the property;
  3. Parking instructions;
  4. Steps that guests need to take to gain access to your property;
Apr 7, 2022

What does self check-in with building staff mean on Airbnb? ›

Self check-in means guests can access a place without needing the Host to be there. Any time after their designated check-in time on their arrival date, guests can conveniently gain access via: A key lockbox. A smartlock. A keypad.

What does Airbnb check-in mean? ›

The Airbnb check-in is a process where hosts give their guests direct access to all the information they need to get into the vacation rental and settle in smoothly. There are two types of check-ins: the self check-in and the host-led check-in.

How do I edit check-in instructions on Airbnb? ›

  1. Tap Profile and then tap Switch to hosting.
  2. Tap Listings and select the listing you want to change.
  3. Under Listing editor, tap Arrival guide.
  4. Tap Check-in method and make your selection.
  5. Add your check-in instructions.
  6. Tap Save.

How do I automate check-in instructions on Airbnb? ›

Add check-in instructions
  1. Click Listings and select the listing you want to change.
  2. Under Listing editor, click Arrival guide.
  3. Click Check-in method and make your selection.
  4. Add your check-in instructions.
  5. Click Save.

How do I write Airbnb instructions? ›

What All Hosts Should Include in an Airbnb House Manual Template
  1. A Welcome Letter. Every Airbnb house manual should start off with a warm welcome letter. ...
  2. Check-In Times & Instructions. ...
  3. Access Codes and Unlocking Instructions. ...
  4. Parking Directions. ...
  5. WiFi Password. ...
  6. Emergency Information. ...
  7. Contact Details. ...
  8. House Rules.

What is the smart lock check-in on Airbnb? ›

With smart lock integration, the Airbnb app shows guests how to use their unique code to open the door. Guests receive their door code in an email right after they book, and they get a notification when it's time to check in. They can also find the code and lock instructions in their reservation details on Airbnb.

Does Airbnb send check-in instructions automatically? ›

Your listing on Airbnb can be set up to support self-check-in. As long as you have this check-in option enabled, your guests will receive a message automatically three days before check-in with the detailed check-in instructions.

What is standard check-in for Airbnb? ›

If check-in or checkout times aren't specified in the listing description, then the default check-in time is 3:00 PM and checkout is 11:00 AM (local time), unless otherwise noted by the Host.

What to do when checking into an Airbnb? ›

Guest Guide to Checking In to Your Airbnb Rental
  1. Take pictures — and, if necessary, videos. ...
  2. Review the listing to make sure everything is accurate. ...
  3. Find the house manual. ...
  4. Review the house rules. ...
  5. Let hosts know about any problems. ...
  6. Let Airbnb know about any problems. ...
  7. Remember you're there to enjoy your stay, not complain.
Jun 17, 2018

What is self check-in with a lock box? ›

Guests are given a unique code or combination to unlock the lockbox and retrieve the keys. It facilitates a convenient and flexible check-in process. This self-check-in Airbnb option has become increasingly popular among hosts and guests alike.

How to set up self check-in Airbnb? ›

Step 1: Add self check-in to your Airbnb listing

In the 'Listing Details' tab, scroll to 'Guest Resources'. Click 'Edit' next to 'Check-In Instructions'. Select the method of self-check-in you use ('Smart lock', 'Keypad', 'Lockbox', or 'Building staff') and provide all the necessary instructions.

Can Airbnb change check-in time? ›

There are two Check-in and checkout setting inputs on Airbnb. One is on the Availability tab which is blocked when connected to Uplisting. However, you can change check-in and out times directly on Airbnb on the Booking settings tab, under Policies.

How to set check-in day on Airbnb? ›

Navigate to your listing's availability settings then update as needed:
  1. Days guests can check-in. To the right, click Show to expand. Untick the tickbox for each day of the week to restrict check-in.
  2. Days guests can check-out. To the right, click Show to expand.
Apr 24, 2024

What is the standard check-in and check-out for Airbnb? ›

If check-in or checkout times aren't specified in the listing description, then the default check-in time is 3:00 PM and checkout is 11:00 AM (local time), unless otherwise noted by the Host.

What should be included in an Airbnb? ›

We strongly encourage Hosts to provide these essential amenities in all their listings:
  • Toilet paper.
  • Soap (for hands and body)
  • One towel per guest.
  • One pillow per guest.
  • Linens for each guest bed.

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