Digital Account FAQs - Kroger (2024)

      1. Select “Sign In”.
      2. Select “My Account”.
      3. Select “Edit” under the settings you wish to change.

      With a digital account, you can:

      • Save time and money with Digital Coupons
      • Order your groceries online
      • Sign up to receive our email, the weekly circular, personalized offers, special promotions and the monthly newsletter
      • View fuel points and annual savings
      • Create and maintain your Shopping List
      • Manage your prescriptions
      • And much more!

      You can get started here.

      To create your digital account, you need an email address and your Shopper's Card number (if you have one). If you don’t have a Shopper's Card, you can create an Alt ID instantly online. During account creation, you will also be prompted to select a preferred store.

      If you don’t have a card number or it’s no longer available, you can create a virtual card number during the registration process.

      You can create a virtual Alt ID instantly here.

      1. Enter your email address and password.
      2. Select “Sign In”.

      Either select the "Forgot my Password" hyperlink below the User ID & Password or click here. Once you enter the email address associated with your digital account, you will be sent a password reset email.

      This will allow you to create and confirm your new password. Passwords need to be at least 6 digits long and contain at least 1 number.

      If you don’t have a Shopper's Card number or it’s no longer available, you can create a virtual card number instantly during the account creation process.

      • During Account Creation, choose Create a new Alt ID to use in store.
      • Enter a 10 digit Alt ID number. (Typically, our customers use their mobile phone number for their Alt ID, but any 10 digit number may be used, as long as it is not already in use. This number cannot start with “0”)
      • Select “Save”.

      The Alternate ID that you entered is what you’ll use as your virtual card number online & in-store.

      Certain email providers (such as Yahoo!) may take up to 24 hours to deliver our confirmation emails. If this time period has passed, please contact our digital account team via their contact information below.

      This is typically caused by email client software blocking hyperlinks in an attempt to protect you. Please modify the security settings of this software to allow hyperlinks to be selected.

      Additionally, you may check your email online via the website of your email provider (www.AOL.com, etc.) instead of through the desktop email client software (Outlook, Thunderbird, AOL, Verizon, etc.). This will bypass any interference from the email client software, so the confirmation hyperlink should work without issue.

      If the problem persists, please contact our digital account team via their contact information below.

      Yes. Your digital account, Shopper’s Card and Alt ID are connected. You can shop on our app or website using your digital account, or in-store with your Shopper’s Card or Alt ID to get all of your FREE member benefits.

      Once you’ve shopped and earned your Fuel Points using your digital account, Shopper’s Card or Alt ID, use your Shopper’s Card or Alt ID to redeem your Fuel Points at our Fuel Centers or partner fuel stations.

      Yes. We offer household Shopper’s Card account linking. This will allow you to combine your coupons, Fuel Points and rewards with others that reside in your household. Shoppers must share the same address and purchase items for that household. Please call us at 1-800-KRO-GERS (1-800-576-4377) to have your accounts linked.

      If someone in your household is moving to a different address, please call us at 1-800-KRO-GERS (1-800-576-4377) to have the account disconnected.

      In order to delete your digital account online, click here. If you decide to delete your digital account, you will no longer be able to sign in to Kroger.com or the Kroger app. The following information will also be removed:

      • My Pharmacy account
      • Email preferences
      • My Lists
      • Any items currently in your cart
      • My Recipes

      The following information will remain on your account, which you can access and update by calling Customer Service or visiting the in-store Customer Service desk:

      • Kroger Plus Card
      • Fuel Points
      • Purchase History
      • Digital coupons you've already added to your account
      • Digital coupon credits
      • Reward points
      • Community Rewards
      • Store credit
      • SMS texts
      • Boost membership benefits

      Please keep in mind this is not a "Do Not Sell My Personal Information" privacy request. If you decide to delete your digital account we'd be happy to assist.

Digital Account FAQs - Kroger (2024)

FAQs

Why is my Kroger digital coupon not working? ›

The coupon or offer was loaded through another program such as an email or targeted promotion. Such offers will say "Special Offer Type" on the coupon. The coupon or offer was loaded from another partner site and is not available on our website. The offers were loaded by someone else in your household.

What is a Kroger digital account? ›

With a digital account, you can: Save time and money with digital coupons. Order your groceries online. Sign up to receive our email, the weekly circular, personalized offers, special promotions and the monthly newsletter. View Fuel Points and annual savings.

How do I unlock my Kroger account? ›

Unlock your account through the email • Open the email called Account Locked. Click the link (A) inside the email to Unlock Account. Note: If the email is in the junk folder, copy/paste the link into a browser or move the email to the inbox to enable clicking on the link.

Why is my coupon code not working? ›

Look to see if the promotion dates have expired. Check that the promotion code is entered correctly with no spaces entered afterward. Clear your browser's cache and cookies, then close and reopen the browser. Try again with a different device.

How do I use digital coupons at checkout? ›

Digital coupons, also known as e-coupons, work the same way as traditional paper coupons: They feature a barcode or promo code that can be scanned or entered to save money on your purchase. Digital coupons can provide practically any kind of discount, whether it's a percentage off your total or a buy one, get one deal.

How many times can you use a digital coupon at Kroger? ›

Most Kroger Digital Coupons are LIMIT 1 per account, but many times they will have a Limit 5 Digital Event where you can use each one 5 times for a SINGLE transaction/purchase.

Why is my Kroger app not working? ›

Temporary Network and Load Issues

You can attempt closing and reopening the app or conduct a hard reboot on your Android device. If the issue persists, letting the battery drain completely and then restarting the phone may resolve the problem.

Can you use digital Kroger card for gas? ›

Use your digital account or Shopper's Card to earn Fuel Points and save at the pump.

How do I reset my Kroger account? ›

I have a digital account but cannot remember my password.

Once you enter the email address associated with your digital account, you will be sent a password reset email. This will allow you to create and confirm your new password. Passwords need to be at least 6 digits long and contain at least 1 number.

How do I update my Kroger account? ›

Click on My Account and use your email address and password to proceed to the next step. Click on Edit Kroger Community Rewards information and input your Kroger Plus card number. Update or confirm your information.

Are digital coupons automatically applied? ›

The deals should automatically load onto your loyalty card account. To redeem a coupon, simply scan your loyalty card if you're doing self checkout, or have the cashier scan it. Voilà! The discounts will automatically get applied.

What is a benefit of using digital coupons? ›

Digital coupons are more convenient from a customer standpoint. They're cost-effective and efficient since they're delivered digitally. Businesses demonstrate they value their customers be rewarding them with a coupon.

Why is my coupon not valid? ›

The coupon has expired. Typically, promotions launched by stores are conducted for a limited time. If the period has ended, a shopper cannot obtain a discount on such a coupon.

Why is the Kroger app not working? ›

Temporary Network and Load Issues

If you encounter a black or white screen upon opening the app, it may be attributed to a temporary loading glitch. You can attempt closing and reopening the app or conduct a hard reboot on your Android device.

Has Kroger stopped sending coupons? ›

The company said several factors played into the decision, including increased printing costs and declining newspaper subscriptions. Printed flyers will still be available in stores, and the company suggests using the app for digital coupon deals.

Why wont my Kroger card work online? ›

Make sure that you entered the entire card number with no spaces or dashes. Make sure you are entering the 11, 12, or 13-digit number on the back of your Card, starting with the number 4. Or, enter your 10-digit Alt ID instead." It's possible that your card number is associated with another digital account.

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