Embracing Change: How Fintech Reshapes the Financial Industry (2024)

Fintech, or financial technology, has been instrumental in reshaping the financial services industry, especially over the last fifteen years. It has disrupted traditional business models and created new opportunities for businesses and individuals alike, both in enterprise and consumer segments. Historically, applications of technology in the financial services and banking sector have been around since the 1950s and 1960s. Up until the mid-1990s, these financial technology applications were mostly confined to the backend or the non-consumer-facing aspects of financial services. People used to go to a traditional bank for their banking services in the nineties more and less the same way they have over the past few decades. While in the background, the transfer of money or the cashing of checks might have been increasingly achieved through financial technology, the consumer interaction was primarily person-to-person.

With the advent of the internet in the mid-1990s, we saw the first iterations of consumer-facing financial technology, although it was mostly static then. For instance, you could check your bank account balance online, and that was mostly it. Slowly though, that evolution continued to evolve until the mid-2000s when we had a Cambrian explosion of innovation in Fintech, primarily catalyzed by the advent of smartphones. Suddenly, everyone had a computer in their pocket that could always be on, connected, and equipped with a camera and GPS capabilities.

It wasn't long before banking and other forms of financial offerings became mobile-first, and the evolution continued at an even faster rate. In fact, there are several different areas where Fintech made a significant impact, including each with its own positive impact and potential negative consequences:

Payments and Money Transfers
Digital banking, including mobile wallets, payment apps, and mobile payments, has made transactions faster, more convenient, and cheaper than before.
Lending
Peer-to-peer lending platforms and alternative credit scoring models have opened up new sources of capital for small businesses and individuals who may have struggled to obtain loans from traditional banks.
Personal Finance
Robo-advisors and budgeting apps have made financial planning and retirement management more accessible and affordable for consumers.
Blockchain and Cryptocurrencies
Digital currencies and blockchain technology have the potential to revolutionize the global economy and financial systems by increasing transparency, providing better access, enabling deeper automation, and further reducing the cost of financial products and transactions.
Insurtech and Real Estate Tech
Advanced data analytics and AI-driven solutions are transforming the insurance and real estate sectors, potentially making them more efficient, opening up new investment opportunities, and being customer-centric.

Every company nowadays, in essence, can be a Fintech company. You can provide financing without being a bank; you can provide payment services or payment solutions, or you can manage your own financial and treasury needs in a more efficient way. In fact, Fintech is at the core of many major companies, not just in finance; for instance, you can boil something as massive as Uber down into a database with scheduling and payment services. And you can extrapolate that example across many other companies to better appreciate the impact and potential of Fintech.

One could argue that, at first, larger institutions saw Fintech startups as a competitive threat, and there was this dichotomy that the two camps would always be in competition. While, to some extent, that's still the case, seeing the latest trends, there appears to be more of a shift toward collaboration as opposed to direct competition.

The reason for this is quite simple. Startups are very, very good at innovating at a fast pace. But they don't have distribution, and scaling is difficult. Large financial institutions have the brand names and, perhaps, the trust of the consumers. They are also quite adept at distribution, so a more collaborative approach would benefit both, notwithstanding some of the structural limitations that such a framework will entail.

For instance, selling to large financial institutions or integration is a huge undertaking. It takes a long time, requires a lot of effort, and needs buy-in from a lot of different groups like cybersecurity, legal, regulatory, marketing, strategy, and more. Eventually, despite some of the inherent challenges in financial services in general and Fintech in particular, this collaboration model is expected to continue becoming more prevalent.

As Fintech continues to evolve and reshape the financial services industry and beyond, executives face several challenges in staying current with these changes – to name a few:

Keeping Up with Rapidly Changing Technologies
With new Fintech innovations and more Fintech companies and startups emerging almost daily, it can be difficult for professionals to stay informed about the latest trends and developments.
Regulatory Compliance
The Fintech industry is subject to complex and evolving regulations that vary across different jurisdictions and business lines. Professionals must navigate this regulatory landscape to ensure compliance and avoid potential legal pitfalls.
Talent Management
The demand for skilled professionals is rising across the board, and companies must compete for top talent while upskilling their existing workforce.
Integrating Fintech Solutions into Existing Business Models
Incorporating new technologies and processes into established organizations can be challenging, particularly when it comes to integrating new Fintech solutions with legacy systems.
Balancing Innovation and Security
As businesses adopt new Fintech solutions, they must also ensure that their data and customer information remain secure and protected from cyber threats and fraud.
Buy vs. Build Investment Considerations
Whether one is an entrepreneur, an investor, or an executive, it is imperative to make sound judgments when it comes to responding to changing markets and consumer needs and developing solutions that meet such needs. This could be achieved via either buying an existing solution (e.g., M&A of startups) or through in-house research and development – each approach will entail specific analyses that cannot be complete without being abreast of the latest in the industry.

There is always something new when it comes to Fintech. New buzzwords and hot topics appear almost daily, all within the context of Fintech solutions – Web 3.0, Insurtech, Generative AI, and more. While we can't go into great detail on each topic, we can give an overview of several solutions that address the future of Fintech. Some of these innovative technologies are still experimental technologies (for the most part), and there's still a lot of infrastructure that needs to be built for them to see broad use and applications. Nonetheless, they are all very exciting and interesting innovations that could fundamentally shift many industries in new directions, including financial services.

Data continues to be very important, both in the traditional financial sector and Fintech startups, enabling many tools leveraging AI and machine learning – everything from behavioral and transaction data to macro and economic data that all need to be treated responsibly and with care. We have to exercise caution regarding biases that machine learning-based solutions might introduce or perpetuate, among other concerns, to privacy, access, and inclusion. Yet, each is a very powerful tool in ensuring that we can reduce friction and cost and still be able to address needs that we couldn't do before, all the while creating more equitable access.

As Fintech continues to revolutionize the world of the finance industry, it's crucial for executives to stay current with the latest trends and developments. One way to do this is through targeted educational programs, such as Professor Farrokhnia's Future of Finance: Leveraging Fintech Innovation program offered by Columbia Business School Executive Education.

Designed to help professionals demystify the forces shaping the financial services industry, this dynamic program helps participants tackle key Fintech business questions without the need for any prior technical, math, or computer science background. It also explores the potential applications of emerging technologies and develops strategies for navigating the complex industry and regulatory environments.

By participating in this program, executives can gain valuable insights and tools to help them address the challenges they face in the rapidly evolving world of Fintech, stay ahead of the competition, and drive innovation within their organizations.

The world of Fintech is evolving at breakneck speed, reshaping the traditional financial services industry and creating new opportunities for businesses and individuals alike. As the market dynamics in Fintech continue to shift, executives must equip themselves with the knowledge and skills to navigate these changes and leverage the potential of emerging technologies.

Education plays a pivotal role in innovation literacy and preparing executives for the challenges and opportunities presented by Fintech. Programs like Future of Finance: Leveraging Fintech Innovation offer a targeted, expert-led approach to gaining the knowledge and skills needed to thrive in this dynamic landscape from both academic and practitioner perspectives. Don't miss the opportunity to stay ahead in the world of Fintech – invest in your education and embrace the future of finance today.