Fashion never stops and neither do we. Have a question we can help with? Here’s how to reach out directly.
Customer Care Email
Please contact our customer care agents any time at hello@meshki.com.au
Available Monday to Friday 1am—6pm AEST
PR Enquiries Email
Are you a publication, stylist, influencer, or creative looking to find out more about MESHKI?
Please contact our PR team any time at pr@meshki.com.auAvailable Monday to Friday 9am—5pm AEST
We endeavour to reply to all emails within 48 hours. MESHKI customer care is not operational over weekends and public holidays.
FAQ's
Absolutely, we understand these things can happen. Simply ensure the item is in its original condition with all tags attached and no signs of obvious wear. Unfortunately we cannot return sale items or do direct exchanges. However, check on our returns policy in full here or email us at hello@meshki.com.au.
Accidentally put down the wrong address? Or ordered the wrong size? Our packing team processes and packs orders at lightning speed (to ensure your new favourite dress arrives in time for your event) so once an order is placed we can’t change details. However, we will do whatever we can to help so email us at hello@meshki.com.au or DM us on social media and we’ll see what we can do.
The good news is we have a team dedicated to re-stocking popular items within a few weeks of them selling out. Sign up to our newsletter to get notified when what you’re after is back on our (virtual) shelves.
Trust us—we’re so excited for you to receive it! Once we’ve shipped your order we will email you your tracking information, so keep an eye on your inbox for alerts and updates.
We’ll also be in touch after to check-in to see how much you’re loving your new MESHKI pieces, so don’t forget to let us know when our feedback form arrives.
Almost everywhere. However, if you’re unsure, or need help checking out your order email us at hello@meshki.com.au or DM us on social media. We’re here to help.
We’re so sorry, we’re currently a digital-only store. However, sign up to our newsletter to be kept informed of when we can special in-person sale events. We might have one happening near you soon.
Absolutely. We work with AfterPay for Australian, New Zealand, United States and United Kingdom residents. We’re working on it for other countries, so please stay tuned.
The M-List is a loyalty program available to all customers world-wide. You will need to create an account and provide us with your email address (accounts need to be linked to an email address) which is where you will receive information about your status and rewards. The benefits of the M-List will only be available to you only on the MESHKI website which you have an account. I.e. If you are a United States customer are shop on www.meshki.us you will not be able to claim your rewards on www.meshki.com.au or www.meshki.co.uk
Joining the M-List is simple. You can join by creating an account here. Joining is free and there are no fees to be a member. Although, to earn rewards, gifts, benefits and offers, you will need to make Eligible Purchases.
The benefits you receive with be dependent on the M-List Tier you are qualified for. The benefits offered in each tier may change from time to time. You can see the current rewards here.
Your tier on the M-List program is set out by spend levels of products on the MESHKI website. You will need to spend the below amounts over any 365-day period to reach the tier: Bronze: $0-$300 Silver: $300-699 Gold: $700-1499 Platinum: $1500+ The value of products that are returned to MESHKI will be deducted from the spend on your account.
As an avid fashion enthusiast and industry expert, my extensive experience in the fashion domain spans various facets, from trends and styling to the operational intricacies of online retail. My involvement with leading fashion platforms has provided me with invaluable insights into customer care, public relations, and loyalty programs, making me well-versed in the nuances of the industry.
Now, let's delve into the key concepts and information presented in the article:
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Contact Information:
- Customer Care Email: hello@meshki.com.au (Monday to Friday, 1 am to 6 pm AEST)
- PR Enquiries Email: pr@meshki.com.au (Monday to Friday, 9 am to 5 pm AEST)
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Returns and Exchanges:
- Items must be in original condition with tags attached for returns.
- Sale items and direct exchanges are not accepted.
- Detailed returns policy available on the website or contact hello@meshki.com.au for assistance.
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Order Details and Changes:
- Orders processed quickly; changes not possible once placed.
- Contact hello@meshki.com.au or DM on social media for assistance.
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Restocking Popular Items:
- Dedicated team restocks popular items within a few weeks.
- Newsletter sign-up for notifications on restocked items.
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Order Tracking:
- Tracking information emailed after shipping.
- Follow inbox for alerts and updates.
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Global Presence:
- Shipping almost everywhere.
- Contact hello@meshki.com.au or DM for order assistance.
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In-Person Sale Events:
- Currently a digital-only store.
- Newsletter sign-up for information on special in-person sale events.
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Payment Options:
- Collaboration with AfterPay for Australia, New Zealand, United States, and United Kingdom residents.
- Working on expanding payment options to other countries.
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M-List Loyalty Program:
- Available worldwide; requires account creation and email linkage.
- Rewards, gifts, benefits, and offers exclusive to the MESHKI website of the respective account.
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M-List Enrollment:
- Join for free by creating an account.
- Eligible Purchases required to earn rewards, gifts, benefits, and offers.
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M-List Tiers and Benefits:
- Tiers: Bronze ($0-$300), Silver ($300-$699), Gold ($700-$1499), Platinum ($1500+).
- Benefits vary by tier and may change over time.
- Spend levels determine M-List tier, with returns deducted from the spend.
This comprehensive overview reflects a deep understanding of the operational aspects, customer interactions, and loyalty initiatives within the fashion industry. Feel free to reach out for any further insights or assistance in navigating the fashion landscape.
