FREQUENTLY ASKED QUESTIONS
- About The Shows
- About Disney On Ice
- About Merchandise
- About Tickets
- About Feld Entertainment
ABOUT THE SHOWS
What stories / characters will I see in Disney On Ice presents Road Trip Adventures in Autumn 2024?
See Mickey, Minnie, Donald, and Goofy, and stars from Mary Poppins Returns, Moana, Frozen, The Lion King, Incredibles 2, Toy Story 4, Aladdin, and your favourite Disney Princesses.
What Disney On Ice shows are currently on sale in the UK?
Disney On Ice presents Road Trip Adventures will be touring the UK in Autumn 2024. For more information on this show please visit our show page here.
The details of our next show have not been announced yet. To be the first to find out when we have another show touring the UK, please join our mailing list by simply registering your details at Prioritycustomer.co.uk.
Where can I find Disney On Ice UK on social media?
Our UK Facebook page at www.facebook.com/disneyoniceUK.
Our Global Instagram page for Disney On Ice around the world at www.instagram.com/disneyonice/.
What time do doors open?
Doors open an hour before the start of the show.
How long is Disney On Ice?
Disney On Iceproductions vary in length, but they average between one hour and a half to two hours. This includes a 15-20 minute intermission.
Where are the best seats at Disney On Ice?
Our shows are designed to be enjoyed from every seat! They aren’t performed to a particular side or angle.
What should I wear to the show?
We suggest you dress comfortably. Practical shoes are recommended to safely navigate the layout and steps at a venue. Proper attire, including shoes and shirts, must be worn at all times. Our events are a casual, family-oriented experience. Clothing which, by nature, exposes excessive portions of the body that may be viewed as inappropriate for a family environment will not be permitted. In that spirit, we ask you to use discretion and common sense.
Inappropriate Attire
Feld Entertainment and its affiliates reserve the right to deny admission to or remove any person wearing attire that is considered inappropriate or attire that could detract from the experience of other guests. Attire that is not appropriate and which may result in refusal of admittance includes but is not limited to:
- Costumes and costume masks, which may not be worn by Guests 14 years of age or older
- Clothing with objectionable material, including obscene language or graphics
- Excessively torn clothing
- As stated above, clothing which, by nature, exposes excessive portions of the skin that may be viewed as inappropriate for a family environment
- Clothing that touches or drags on the ground
- Obscene or profanity tattoos
Costumes are not permitted for guests 14 years and older.
For Guests 14 Years of Age or Under:
Costumes may be worn according to these guidelines. Guests who do not adhere to these guidelines may be refused entry into, and/or removed from the show, unless his or her costume can be modified to meet the above standards:
- All guests may dress as their favorite character, but may not pose for pictures or sign autographs for other guests.
- Costumes must be family-friendly and may not be obstructive, offensive, objectionable or violent.
- Costumes may not contain any props or accessories that resemble or could be mistaken for an actual weapon.
- Costumes may not contain sharp objects, pointed objects or materials that may accidentally strike or injure another guest.
- Layered costumes or costume props that surround the entire body are strongly discouraged and may be subject to additional security screening.
- Costumes may not drag or trail on the ground.
- Capes may be worn if the length does not go below the waist.
- Themed T-shirts, blouses, sweatshirts and hats are acceptable.
Are cameras allowed in the arena?
Recording on mobiles for personal use only is permitted. Professional cameras and equipment are not allowed in the arena. Digital camera policies are different from arena to arena, if you have concerns, please contact the specific arena you are visiting to verify policy details.
Can I watch Disney On Ice online?
Footage of the shows is not available to be viewed online. However, the tour visits multiple cities so hopefully we will see you at another show!
What are the security measures at Disney On Ice?
The safety of our customers, crew and performers is our top priority. We work closely with the venues and our partners to ensure all involved withDisney On Iceare comfortable and safe.
Road Trip Adventures Autumn 2024 Venues
- For Birmingham: https://www.utilitaarenabham.co.uk/your-visit/faqs/
- For Nottingham: https://www.motorpointarenanottingham.com/safety-security/
- For Newcastle: https://www.utilitaarena.co.uk/plan-your-visit/safety-security-1
- For Belfast: https://www.ssearenabelfast.com/your-visit/faqs
- For Manchester: https://www.ao-arena.com/plan-your-visit/safety-security
- For Sheffield: https://www.utilitaarenasheffield.co.uk/plan-your-visit/safety-and-security
- For London O2: https://www.theo2.co.uk/visit-us/security
Is the arena easily accessible for visitors with mobility difficulties and/or accessibility needs?
Accessibility provision changes depending on venue; we advise you check with your chosen venuebeforepurchasing tickets.
Road Trip Adventures Autumn 2024 Venues
- For Birmingham: https://www.utilitaarenabham.co.uk/your-visit/accessibility/
- For Nottingham: https://www.motorpointarenanottingham.com/accessibility/
- For Newcastle: https://www.utilitaarena.co.uk/plan-your-visit/accessibility
- For Belfast: https://www.ssearenabelfast.com/accessibility
- For Manchester: https://www.ao-arena.com/plan-your-visit/accessibility
- For Sheffield: https://www.utilitaarenasheffield.co.uk/plan-your-visit/accessibility
- For London O2: https://www.theo2.co.uk/accessibility
Are there any facilities for prams/buggies while watching Disney On Ice?
Most of our venues have facilities for prams and/or buggies, usually at the security desk, but we advise that you speak to your chosen venue about how this will work.
Road Trip Adventures Autumn 2024 Venues
- For Birmingham: https://www.utilitaarenabham.co.uk/your-visit/faqs/
- For Nottingham: https://www.motorpointarenanottingham.com/faqs/
- For Newcastle: https://www.utilitaarena.co.uk/plan-your-visit/faqs
- For Belfast: https://www.ssearenabelfast.com/your-visit/faqs
- For Manchester: https://www.ao-arena.com/plan-your-visit/faqs
- For Sheffield: https://www.utilitaarenasheffield.co.uk/faqs
- For London O2: https://www.theo2.co.uk/faqs
Can I wear a costume to the show?
Costumes worn by guests 14 years of age or older are not permitted; this is to reduce confusion for young children.
Does Disney On Ice do shoutouts for people’s birthdays?
Due to overwhelming demand we regret that we are unable to provide this service.
What age is Disney On Ice aimed at?
Disney On Ice is a family event suitable for all ages! Although toddlers may not understand the concept of the show, the colours and characters can be healthy for development and the songs and characters will entertain them throughout the show.
Does Disney On Ice feature any special effects during the show?
As part of the magical experience, severalDisney On Iceshows feature special effects, including a safe theatrical fog, strobe lights and dazzling special effects, as well as blinking and/or spinning lights held by audience members. We recommend contacting Customer Service at[emailprotected]for specific details about the show you are attending.
ABOUT DISNEY ON ICE
When is Disney On Ice coming to my city?
The dates and locations announced are for our full UK tour schedule. We’ll definitely let our fans know if we announce any further dates, so make sure you are following ourDisney On IceUK Facebook page so you don’t miss any updates. You can also sign up to be a Priority Customer for email updates atprioritycustomer.co.uk
Who do I contact regarding a question or comment about the show?
Contact us on Facebook: www.facebook.com/disneyoniceUKor email us at[emailprotected]
ABOUT MERCHANDISE
Who do I contact regarding a question or comment about Disney On Ice merchandise?
If you have any questions or queries about Disney On Ice merchandise, please send your contact details, show venue and time, and a full description of your item to our Quality Assurance team on[emailprotected]
How can I purchase show souvenirs other than at Disney On Ice?
Disney On Ice merchandise and memorabilia are only available for purchase at the show or in the lobby before the show begins.
How do I pay for merchandise at the show?
Merchandise can be purchased by card only.
ABOUT TICKETS
When will I receive my tickets for Disney On Ice?
Ticket providers usually wait until much closer to the event to send tickets out. If you still haven’t received them with a week to go, get in touch with your ticket provider.
Does Disney On Ice offer NHS, student or Blue Light discounts?
Anyone is welcome to sign up to our Priority Customers list atwww.prioritycustomer.co.uk– this gives you early access to purchase tickets, discounted prices and news about upcoming shows. However, we do not offer specific discounts for NHS staff, students or Blue Light workers.
What is the maximum number of tickets I can book online for Disney On Ice?
You can book up to 8-10 tickets in one purchase, however, the number does vary depending on which ticket provider you are purchasing your tickets from.
Do you offer any special ticket pricing for large groups?
At this time, we are not offering any special ticket pricing for groups.
Is it possible to change my Disney On Ice tickets to a different venue?
We cannot guarantee tickets will be changed, but if you have any ticket-related enquiries please speak to your ticket provider, who will be happy to help further.
Who are Disney On Ice’s current preferred ticketing partners?
For tickets, please go to the tickets page, or to one of these approved partners:
• AXS – The OVO Arena Wembley and London O2 only
• Disney Tickets
• Eventim
• The Ticket Factory
• From The Box Office
• TicketMaster
• Ticket Quarter – Liverpool only
Please ensure that whoever you buy through is a member of STAR – the Society of Ticket Agents and Retailers – to ensure a safe and smooth transaction.
Feld Entertainment advises customers not to purchase tickets from fan resale sites or secondary ticketing sites, as we cannot guarantee the tickets are valid. Always go towww.DisneyOnIce.co.ukdirect, or to one of our approved partners above, for the best availability and to guarantee valid tickets.
Can you get carers/disabled tickets and discounts for Disney On Ice?
Accessible and carer tickets are available and can be booked through your venue. We advise you check with your chosen venuebeforepurchasing tickets.
Please visit the accessibility links for each venue:
Road Trip Adventures Autumn 2024 Venues
- For Birmingham: https://www.utilitaarenabham.co.uk/your-visit/accessibility/
- For Nottingham: https://www.motorpointarenanottingham.com/accessibility/
- For Newcastle: https://www.utilitaarena.co.uk/plan-your-visit/accessibility
- For Belfast: https://www.ssearenabelfast.com/accessibility
- For Manchester: https://www.ao-arena.com/plan-your-visit/accessibility
- For Sheffield: https://www.utilitaarenasheffield.co.uk/plan-your-visit/accessibility
- For London O2: https://www.theo2.co.uk/accessibility
Do you offer special ticket pricing for children?
Ticket prices are the same for adults and children, but vary depending on venue and where in the arena you are seated. Children under the age of two don’t require a ticket and can sit on your lap. If you need any further advice, please visit your chosen venue’s website.
Do I need to purchase a ticket for my infant child who will sit on my lap for the entire show?
Children under the age of two don’t require a ticket and can sit on your lap.
Is there a coupon or promo offer?
We offer everyone the chance to become a Priority Customer; this means you can get early-bird access and exclusive prices. You can sign up here:prioritycustomer.co.uk
How can I get on a mailing list to receive reminders Disney On Ice is coming to my city?
To receive early updates and exclusive deals, you can become a Priority Customer by signing up atwww.prioritycustomer.co.uk
What is a priority customer? / How to become a priority customer?
As aDisney On Icepriority customer, you get exclusive rewards, additional show information, and advanced access to tickets before they go on general sale. You can register today athttps://www.prioritycustomer.co.uk
How can I win tickets?
On occasion our local partners may advertise promotions or contests to win tickets. However, these vary by market and partner, so you should keep an eye out in your area.
Due to Facebook T&Cs we are unable to run competitions of this nature on the platform.
What happens if Disney On Ice is cancelled?
In the event that our show has to be cancelled for any reason, we would ask you to contact your ticket provider who can advise further on next steps.Disney On Icedoes not sell tickets directly, but we have trusted partners to do so. Please check your ticket information if you are unsure.
This could be any of the following providers:
• AXS – The OVO Arena Wembley and London O2 only
• Disney Tickets
• Eventim
• The Ticket Factory
• From The Box Office
• TicketMaster
• Ticket Quarter – Liverpool only
ABOUT FELD ENTERTAINMENT
Who is Feld Entertainment?
Feld Entertainment is the worldwide leader in producing and presenting live touring family entertainment experiences that lift the human spirit and create indelible memories, with 30 million people in attendance at its shows each year. Feld Entertainment’s productions have appeared in more than 80 countries on six continents and includeRingling Bros. and Barnum & Bailey®, Feld Motor Sports, Disney On IceandDisney Live!
More information about Feld Entertainment is available online atFeldEntertainment.comor you can email your questions to[emailprotected].
Where can I find out more about influencer partnerships or PR opportunities for Disney On Ice?
If you are interested in any PR or partnership opportunities, we would ask you to send an email to[emailprotected]/
How can I become a performer in a Disney On Ice production?
Please see the following site for more information:https://www.feldentertainment.com/performer-auditions/disney-on-ice/.
BECOME A UK FELDENTERTAINMENT PRIORITY CUSTOMER
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