FAQs (2024)

We encourage you to register your watch with us. To register your watch on the MGI Repairs Portal, you need to first create an account on the Portal. To do this, please visit www.mgiservice.com, select the appropriate brand, and click on ‘Create My Account.’ Please refer to the online User Guides for further assistance.

Please keep your dated sales or gift receipt in a safe place after purchase. To provide service under the warranty protection guidelines, we require documentation in the form of a sales or gift receipt from an Authorized Retailer.

Movado Company Store warrants to the original consumer that, for the period indicated below, by brand, from the date of purchase, his/her watch will be free from defects in materials and workmanship that prevent the watch from functioning properly under normal use.

Movado - 2 years

Coach - 2 years

Lacoste - 2 years

Olivia Burton - 2 years

MVMT - 2 years

Rebecca Minkoff - 2 years

Scuderia Ferrari - 2 years

Hugo Boss - 2 years

Tommy Hilfiger - 2 years

Clean your watch regularly by wiping it with a soft cloth dampened with fresh water, especially after exposure to seawater.

To maintain water resistance, yearly maintenance is required. The gaskets and crown which seal the case are subject to wear and deterioration under normal use. These parts should be inspected and replaced as needed each time the watch is opened for service, including battery changes.

Information on cleaning and caring for watch straps is offered below.

While the life span of a watch strap depends on your care and wearing habits, as well as the climate in which you live, proper care will extend its life.

Straps should be kept dry. Exposure to water may cause a watch strap to become brittle and eventually break. To preserve the finish of the strap, contact with perfumes should be avoided. Following exposure to chlorinated or salt water, gently damp wipe your strap with fresh water, and air dry.

Most watches are water-resistant. NO WATCH is truly waterproof. A water-resistant watch has gaskets which together with the crown and crystal help seal the case against average water pressure at a stated pressure or depth. A watch that is water resistant to 3ATM, for example, is built to withstand the average pressure (3 atmospheres) occurring at 99 feet or 30 meters below the ocean's surface.

All watches are tested to meet international standards for water resistance. However, unless the watch is labeled as a diver's watch, we do not recommend swimming with it.

Watch seals are generally designed to withstand only casual contact with water, such as splashes of water and rain.
We also do not recommend you shower, enter steam rooms, or bathe while wearing your watch. Many agents, including steam, soap, mildew, salt water, perfume and chlorine can get into the watch, and if not cleaned immediately, the gaskets and seals can break down over time, allowing dust or moisture to penetrate the case and potentially damage the moving components of your watch.

Finally, you should never pull out the crown or operate any chronograph or special function pushers/buttons on your watch when it is wet or under water.

Mechanical watches with automatic movements have a spring that is wound by the normal, daily motion of the wearer's arm. The arm movement causes a rotor inside the watch to transmit motion (energy) to the barrel, thus winding the mainspring.

An important feature of every automatic watch is its "power reserve" – the amount of time it can remain idle before the mainspring uncoils and the movement runs out of power. If the power reserve is exhausted because the watch has not been worn for an extended period of time, you can wind the movement by hand (approximately 20 turns of the crown) to create an initial power reserve – but to maintain the power reserve, the watch must be worn continuously and actively. If you plan on wearing your watch daily, you may want to manually wind it once every two weeks to keep the wheels in motion and the oil from drying out. If you do not plan on wearing it daily, we advise you to wind the watch about three times a week to ensure continuous operation. Finally, if you do not wear your automatic watch daily, you may want to use a winding box. This box mimics the natural motion of your arm to keep your automatic watch running.

In contrast, a watch with a "manual" mechanical movement must be hand-wound daily by turning the crown to ensure its continuous operation – and if it stops, it must be wound by hand.

Required repairs are those that will not only restore your watch to working order, but will also ensure that your watch can be worn safely and securely on your wrist and that water resistance is maintained.

Recommended repairs are those that may improve the appearance of the watch, but will not affect its proper fit or function.

If you reside in the United States and have received an Estimate for watch Repair or Service, you can log on at www.mgiservice.com to view and authorize the work. Please use the ID and Password provided on your Estimate.

If you reside in Canada, please respond either by fax: 905-415-9776, or toll-free 1-800-398-6767. You may also send an email message to:custservca@movadogroup.com

Repair time will vary depending upon the specific Authorized Service Center to which you send your watch, and its guidelines. Each of our Authorized Service Centers will advise you of the anticipated time needed to complete repairs once they have evaluated your watch.

For watches sent directly to the Movado Group, Inc. (MGI):

After your watch is received, it takes approximately 3-5 business days to process the watch and have it estimated by a professional. Estimating will provide you with a list of the repairs required and/or recommended to ensure that your watch keeps time properly, can be worn securely on your wrist and is water resistant. We then send you a written Estimate via 1st Class USPS Mail so you can examine the proposed work and the associated costs (if the watch is not under warranty, or the required service is not covered under the terms of the warranty). If you decide to proceed with the repair/service work, you can respond to the Estimate by logging on at www.mgiservice.com. You will be given an ID and Password to use for accepting your Estimate and authorizing the repair work described in the Estimate. (Please note, web access is only applicable when you send your watch to MGI in Moonachie, NJ).

Once you have authorized the repair work, it will take an average of 15 business days to complete the repair, however your Estimate will give you greater detail. The standard return delivery is via FedEx 2nd Day Delivery, Signature Required.

We will refinish your case and/or bracelet at your request, or if we feel it is required as part of the repair.

For Stainless Steel, Gold or Stainless Steel/Gold combinations:

If you are not completely satisfied with your parts purchase when it arrives, or if there is a discrepancy in your order, please retain all documentation and packaging and contact Customer Service at 1-800-810-2311 to request a Return Authorization Number. We are open Monday Through Friday from 9am to 5pm EST

Parts purchases will be accepted for a full refund when returned in their original condition within 30 days of delivery, and Refunds will be issued to the purchaser in the same form of payment used for the original sales transaction.

Please ship your parts to the address indicated below:

MGI
107 State St.
Moonachie, NJ 07074

Credits take an estimated 5-7 business to process once it is received in our facility.

Please note that Movado Group does not assume any responsibility for return packages that are lost, stolen, or mishandled.