FAQs - Frequently Asked Questions (2024)

You can sign up to receive our emails by going to the bottom of our home page, entering your email address and clicking on the arrow. You’ll get the inside scoop on special offers and the latest styles direct to your inbox.
If you wish to unsubscribe, simply click “Unsubscribe from Coldwater Creek Marketing Emails” at the bottom of any of our emails.
You can sign up for text messages* by texting JOINCWC to 37519 on your smart phone (or JOINCWC and send if you’re currently on your smart phone). When you do, you’ll receive 20% off plus free shipping on orders over $75.
If you wish to unsubscribe from texts, simply reply “Stop” to any of our text messages.
*By signing up via text, you agree to receive recurring automated promotional and personalized marketing text messages (e.g., cart reminders) from Coldwater Creek at the cell number used when signing up. Consent is not a condition of any purchase. Reply HELP for help and STOP to cancel. Message frequency varies. Message and data rates may apply. Terms (https://attnl.tv/t/Pt7) and Privacy (https://attnl.tv/p/Pt7).

You can sign up to receive our catalogs by clicking here: Request a Catalog
If you wish to cancel your catalog subscription, click here: Do Not Mail

If the item is on backorder, after picking size and color you'll see a backorder message that will tell you the date that the item is expected to ship. You may add it to your bag and complete the checkout process to reserve the item. Your credit card will not be charged until the item ships.
Some items are so popular, they sell out quickly and are no longer available. The good news is, we’re always adding new styles! When an item has sold out, we remove it from our site or add a note saying it is “No Longer Available.” Items that are on backorder may be purchased for shipping at a later date. You’ll see the expected ship date on the product detail page and throughout the checkout process.

As a fashion retailer, we offer limited quantities of our apparel and accessories each season, and items may sell out quickly. When this happens to something you've already put into your bag, it will show as no longer available and should be removed from your cart before proceeding to checkout.

After you have submitted your order online and clicked the "Place Order" button, you will see a screen with your order number confirming that your order has been processed. You will also receive an order confirmation and receipt via email.

We cannot process your order without a valid email address.

Once your order ships, you will receive a shipping confirmation email. You can also track your order here: Track Order

We accept the following forms of payment on our site:
- Visa
- MasterCard
- American Express
- Discover
- PayPal

Your credit card company may place a preauthorization on your account to ensure the card is not fraudulent when placing your order. The preauthorization will drop off once the product ships and your card is actually charged. You may see multiple charges if your order is sent in multiple packages or if an item is backordered.

To the extent that we are required by law to charge and collect taxes on products that we sell, such taxes are charged based on the tax laws applicable to the locations to which the order is being shipped or delivered. At checkout, all appropriate taxes will be added to the order total.

Occasionally, Coldwater Creek will offer code-based promotions; the details of promotions and discounts will be communicated on the site, in selected catalogs and mailers, and through emails and text messages.
To redeem a code-based promotion, perform the following steps:
1. In your Shopping Bag click “Enter Promo Code”.
2. Enter the promotion code in the space provided.
3. Click the "Apply" button.
4. Prices for the items that are valid for the discount will be reduced by the amount of the promotion and reflected in your “Order Summary.”
To qualify for a specific promotion, your order must be placed during the specified promotional period. Promotional offers may not be combined with other promotional offers within the same order. Your order may need to be of a certain dollar amount to qualify; please note that shipping & handling fees, and taxes, are not applicable toward the qualifying amount.
Prices and shipping & handling charges, if applicable, will be adjusted according to the applied promotion, with the discount reflected in your “Total.” Only one promotional offer may be used per order. Offers may be used only once unless otherwise specified.
Free shipping & handling offers are valid for standard shipping on orders of a specified minimum purchase.

If you experience difficulty on our website, please call Customer Care at 888-678-5576.

Our site is best viewed using the latest versions of Chrome, Safari, or Firefox browsers.

As of September 28, 2023, we have a new website. You will be required to change your password to access your prior account history. If you’re still having issues logging into your account, please contact customer care at 888-678-5576.