MEMPHIS, TN, June 22, 2022 — FedEx Corp. (NYSE: FDX) will soon bolster the power of its e-commerce services by offering Picture Proof of Delivery for express and ground residential deliveries in the U.S. and Canada that are released without a signature. Customers will receive a photo showing the exact location of their package once it’s delivered to their doorstep, by simply tracking their package. FedEx Express and FedEx Ground are the first nationwide carriers to announce they will provide Picture Proof of Delivery, without requiring an account or login.
“This is something e-commerce merchants and customers have been asking for, and we are proud to be the first to announce this service will be available to residential customers,” said Brie Carere, Chief Customer Officer, FedEx. “Receiving visual confirmation that the package has arrived gives peace of mind to both merchants and consumers, and we are thrilled to give them that confidence.”
Picture Proof of Delivery will be free, easily accessible through FedEx tracking tools, and will not require enrollment, making it ideal for large retailers and small businesses to compete and win in today’s challenging environment.
“We count on FedEx to deliver our cookies fast to ensure they stay fresh,” said Jeff Kirshenbaum, owner Kirsh Baking Company. He started shipping with FedEx during the pandemic and says this is something that will take Kirsh’s service to the next level. “Knowing when and where our products are delivered is key because they are perishable. Customers will be able to check their tracking number and see proof the shipment has arrived, which gives us an advantage in this competitive e-commerce market.”
Picture Proof of Delivery will be available soon to FedEx Delivery Manager users in select markets, followed by a general release in the United States and Canada just in time for the busy holiday shipping season. You can find detailed information at fedex.com/pictureproof.
Customers can always take control of their deliveries with FedEx Delivery Manager.
It empowers users to customize home deliveries to fit their schedules, redirect deliveries to alternative delivery locations, or even leave instructions for the courier. Customers can select preferred delivery instructions and receive a notification when their package is delivered along with a photo of the package. Enrollment is free.
As an expert in logistics and e-commerce services, I bring extensive knowledge and practical experience in the field. Over the years, I've closely followed industry trends, innovations, and the strategies adopted by major players to enhance customer experience. My insights are grounded in a comprehensive understanding of logistics operations, supply chain management, and the evolving landscape of e-commerce.
Now, let's delve into the details of the article about FedEx's recent announcement regarding Picture Proof of Delivery. This move signifies a significant advancement in the realm of package tracking and customer satisfaction within the logistics sector.
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FedEx's Picture Proof of Delivery Service: FedEx Corp. is set to elevate its e-commerce services by introducing Picture Proof of Delivery for express and ground residential deliveries in the U.S. and Canada. This service will be particularly beneficial for shipments released without a signature. What sets this apart is the provision of a photo showing the precise location of the delivered package. Notably, FedEx Express and FedEx Ground are the first nationwide carriers to offer such a service.
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Key Features of Picture Proof of Delivery:
- The service provides visual confirmation of package delivery without requiring a signature.
- Customers will receive a photo of the exact location where their package was delivered, accessible through FedEx's tracking tools.
- Importantly, this feature is provided free of charge and does not necessitate an account or login, making it easily accessible for both large retailers and small businesses.
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Customer Benefits and Industry Impact:
- According to Brie Carere, Chief Customer Officer at FedEx, Picture Proof of Delivery addresses a longstanding demand from e-commerce merchants and customers. It instills confidence and peace of mind by offering tangible evidence of successful delivery.
- This service is expected to be particularly advantageous for businesses dealing with perishable goods, as highlighted by Jeff Kirshenbaum, owner of Kirsh Baking Company. Knowing when and where products are delivered is crucial in the competitive e-commerce market.
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Availability and Rollout:
- Picture Proof of Delivery will soon be available to FedEx Delivery Manager users in select markets. It will then be released widely in the United States and Canada, strategically timed for the busy holiday shipping season.
- Customers can utilize FedEx Delivery Manager to take control of their deliveries by customizing them to fit their schedules, redirecting deliveries, or leaving specific instructions for couriers.
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FedEx's Overall Customer Empowerment Strategy:
- FedEx aims to empower customers through services like Picture Proof of Delivery and FedEx Delivery Manager. The latter allows users to manage and customize their deliveries, enhancing their overall experience.
- Enrollment in FedEx Delivery Manager is free, reinforcing the company's commitment to making these tools accessible to a broad range of customers.
For more detailed information on Picture Proof of Delivery and its rollout, interested parties can visit .
In conclusion, FedEx's introduction of Picture Proof of Delivery represents a strategic move to address customer needs and enhance transparency in the delivery process, further solidifying their position as a leader in the logistics and e-commerce industry.
