Frequently Asked Questions (2024)


At NCL, we offer two simple price models: our base fare that is available in all stateroom categories and already includes a variety of services as your accommodation, meals in the main dining rooms, snack- and buffet restaurants, all entertainment unless part of a dining entertainment production aboard the ship, numerous activities on board, the use of many onboard facilities as well as all government fees and port taxes. In addition, guests travelling in Studios, Inside, Oceanview and Balcony Staterooms as well as Mini-Suites can upgrade their cruise with our Free at Sea offer (upcharge between € 79 and € 249 depending on the length of the cruise). This allows them to choose two out of a standard menu of five inclusive packages. Packages include the following: Open Bar: Guests enjoy spirits, bottled or draft beer, wines by the glass and co*cktails of up to US$ 15, light beer, soft drinks and juices for free in all lounges, bars and restaurants at any time during the entire cruise. Speciality Dining Package: Depending on the length of the cruise, between one and five meals in the following venues: Cagney's Steakhouse, Teppanyaki, Le Bistro, La Cucina, Moderno Churrascaria, Q and Los Lobos. Internet Package: Guests receive 100 respectively 250 minutes (depending on the length of the cruise) of free WiFi per stateroom. One login per stateroom. Shore Excursion Package: US$ 50 per stateroom shore excursion credit per port of call. Credit is non-transferable and cannot be summed up to be used in certain ports only. Family and Friends pay taxes only: available on select sailings, valid for guests three and four in the stateroom. Guests sailing in Concierge staterooms on board Norwegian Joy as well as in the luxurious Suites and The Haven Suites benefit from all five choices already included in the cruise fare. See www. ncl.eu/free-at-sea for further details.

Not included in the base fare nor in any of the Free at Sea packages are certain exclusive alcoholic beverages, drinks from the mini-bar, speciality coffees, bottled water, the convenience charge for room service orders (not applicable to continental breakfast selections until 10:00 hrs or to The Haven and Suite guests with butler service), spa and beauty treatments, use of the spa facilities (not applicable to Spa staterooms), bowling alleys, racetrack and lasertag, casino play, full shore excursions, certain fitness classes, certain onboard seminars, dry cleaning and laundry, purchases in our shops on board as well as from Dolce Gelato on Breakaway-Class ships, Coco's, speciality cakes and pastries, photographs, ship-to-shore-phone, e-post and internet above the included minutes, faxes as well as gratuities and personal expenses.

The speciality restaurants have à la carte pricing or a cover charge. A 20% gratuity and speciality dining service charge applies (does not apply if speciality dining package is chosen within Free at Sea).

Please note that in order to comply with Spanish and Italian tax regulations we are required to charge Spanish/Italian VAT on applicable retail items purchased on board cruises from/to Barcelona, Venice and Rome (Civitavecchia), as well as on all other cruises whilst the ship is in Spanish or Italian waters.

Please note that for cruises to/from Australia, Australian VAT has to be charged for all entertainment, drink and dining packages, spa and wellness treatments as well as shore excursions and further additional services (both if pre-booked and purchased on board).

Please note that the information provided in this paragraph is correct at the time of going to print but subject to change.

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What is a guarantee stateroom?

What are passport and Visa requirements?

Will I need travel insurance?

What about guests with reduced mobility, disabilities or medical conditions?

What is Online Check-In?

What are NCL's age requirements?

Do I need to get vaccinated before departure? What are the vaccinations required?

When are E-Docs available?

What should I pack?

When can I pre-book Dining?

How can I book a transfer from the airport to the pier?

What vaccines will be accepted?

Are children allowed to sail on your ships if they are not vaccinated?

What happens if I get sick whilst onboard?

Will all guests be required to be vaccinated prior to the cruise?

Should I bring on a carry-on bag?

What Clothes Should I Pack?

When can I pre-book Entertainment?

When will my stateroom be ready on Embarkation Day?

When will I be required to vacate our suite/stateroom on the morning of debarkation?

Frequently Asked Questions (2024)
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