Before You Arrive.
Can I make multiple reservations under the same name?
Our Internet site will allow you to make multiple reservations under the same name but room reservations will contact you via e-mail for names of the guests occupying the rooms.
How do I upgrade my room?
Please call 800.288.1000.
Is early check-in available?
Early check-in prior to 3:00 PM is available on a day-by-day basis.
The MGM Resorts Mobile App has a variety of features, including mobile check-in and check-out. Using the MGM Resorts App, MGM Rewards members can check in early from almost anywhere, anytime. You are then notified when your room is ready.
Do you have wheel chair accessible rooms?
Yes.
How do I make a hotel reservation?
Our best rates are always at luxor.com book online or call 877.386.4658, however there is an additional charge for all reservations booked by phone. We also send out our best offers via e-mail weekly. See "Email Promotions" in the footer below.
Do you offer hearing impaired rooms?
Yes TDD/TTY devices are also available and require a credit card deposit for use.
How do I add an additional name to a reservation?
If you booked directly through Luxor, please call 800.288.1000. If you booked through a travel agency, please contact them directly.
Are dogs allowed on the property?
Luxor gladly offers dog friendly rooms. Up to two dogs are allowed with a maximum combined weight of less than 100 pounds. Other pets and animals are strictly prohibited both for registered hotel guests and visitors to the property. A charge per night, per dog, plus tax for the room or suite will be applied to your account. Your dog cannot be left unattended in your guest room at any time unless placed in a kennel or carrier. Due to health code regulations, we regret that dogs, except for service dogs, are not allowed in public areas including, but not limited to: any food and beverage outlets, the Spa, or pool areas, except as passing through. Dogs are permitted in hotel rooms, suites and the designated outdoor dog park located on property. For more information click here to learn more.
How do I reserve 10 or more hotel rooms?
For more information please contact our Sales Department at 702.262.4800 or 800.777.2771 or email meetings@Luxor.com.
How do I make changes to my room reservation?
If booked directly with Luxor, please call877.386.4658 for information about changes, requests, restrictions and cancellations.
How do I obtain a confirmation for my room reservation?
If your room reservation was booked online, a confirmation will be e-mailed to you. If you booked your reservation over the phone, please call 800.288.1000 and a confirmation can be emailed to you.
Can I send and receive faxes at the hotel?
Yes our Front Desk fax number is 702.262.4405. Luxor guests can receive faxes at no charge. There is a fee to send faxes. This price is subject to change at any time. To Send: $1.99 to send per page • (Domestic = $6 1st page, $1 additional page) • (International = $10 1st page, $2 additional page)
What parking options are available?
For complete details on parking, please visit the Luxor parking information page.
What is the temperature in Las Vegas?
Please note all temperatures given in Fahrenheit. • Winter: December, January and February average daily temperature is 45 degrees. • Spring: March, April, and May average daily temperature is 70 degrees. • Summer: June, July and August average daily temperature is 100 degrees. • Fall: September, October and November - average daily temperature 80 degrees.
What amenities do your guest rooms have?
All standard guest rooms come equipped with the following: • Alarm Clock (Wake up calls are also available through the Hotel operator). • Cable TV featuring: ABC, CBS, CNN, CW Las Vegas, ESPN, FOX, PBS, NBC, WGN, TBS, TELEMUNDO (SPANISH), USA. • Hair Dryer • Iron with ironing board • Shower • Pool Area access The following amenities are available for rent on a limited basis: • Cribs are available upon request• Cots $30 plus tax per night fee • Refrigerators $25 per night fee The rooms do not offer the following: • Coffee pot • Microwaves • Stoves • DVD/Blu-Ray/HDMI/video game systems hookup • Bathtubs in Pyramid Deluxe rooms
What time is check-in / check-out?
Check-in time is 3:00 PM, and check-out is 11:00 AM.
The MGM Resorts Mobile App has a variety of features, including mobile check-in and check-out. Using the MGM Resorts App, MGM Rewards members can check in early from almost anywhere, anytime. You are then notified when your room is ready.
What is your cancellation policy for individual hotel reservations?
Luxor requires a minimum of 48 hours notice prior to your scheduled arrival date for a full refund.
Do you have wheelchair accessible rooms?
Yes.
During Your Stay.
Do you have a spa or fitness facility?
Yes, Nurture Spa & Salon. Guests must be a minimum of 18 years of age to use the facilities
How can I make tour and travel arrangements?
Unfortunately, this service is not currently available. Luxor Concierge is closed until further notice.
Do you have a wedding chapel?
Luxor’s Wedding Chapel is currently closed. Please visit Mandalay Bay for your wedding options. weddings@mandalaybay.com.
How old do I have to be to gamble?
Gaming law requires guests to be a minimum of 21 years if age to gamble and identification is required.
Do you have a golf course?
No, Luxor does not have a course. See the "Amenities" section in the header link at the top of the page for information about nearby golf courses.
How do I establish Casino credit?
A credit account, which is for casino markers and check cashing purposes only, can be applied for online. The information you submit online will be processed, but credit cannot be issued until you present your photo ID at the Main Casino Cage for verification. Must be 21 to apply.
Do you have a business center?
No, our business center is currently closed. We apologize for the inconvience.
How do I become a member of your Players Club?
Click the "Mlife" logo in the footer below for information on joining the Mlife Players Club, or just stop by the Mlife Players Club booth at Luxor to sign up. Must be 21 to apply.
Is there a rental car agency in the hotel?
There is currently no car agency in the hotel. AVIS is closed on property.
Do you offer Internet service in the guest rooms?
Yes, high-speed Internet access is available as part of the daily resort fee. Internet access available in English, Spanish and Japanese.
Do you have childcare?
Luxor does not offer childcare. There are several licensed and bonded services listed in the phone book.
Does Luxor sell Gift Cards?
Yes, Luxor gift cards are available for purchase at our spa. To purchase by phone, dial 702.262.5720 or 800.258.9308. You can also click the "Gift cards" link in the footer below. Gift cards cannot be used for gaming.
Is transportation available to / from the airport?
No, however shuttles, taxicabs and limousines are available outside the baggage area. Airport shuttles conveniently whisk Las Vegas visitors between McCarran International Airport and Las Vegas Strip.
Is smoking marijuana permitted at your property?
Use of marijuana (weed), including but not limited to smoking, inhaling, ingesting, or using oils, lotions, or other transdermal introduction of, is prohibited at all MGM Resorts properties notwithstanding approval of recreational use in Nevada. State law prohibits use of marijuana in public places. Use of marijuana is also prohibited in guest rooms at all MGM Resorts properties in Nevada, consistent with the discretion afforded private property owners under the State law authorizing use of recreational marijuana in non-public places. And marijuana use continues to be prohibited at MGM Resorts properties outside Nevada. Notably, the vast majority of our guest rooms are non-smoking and therefore smoking of any substance in those rooms is prohibited.If marijuana in any form is observed, the property will take the necessary steps to ensure compliance with the law and Company policy.
Do you cash foreign currency? Where do we cash in the currency? And what is the rate?
We cash in foreign currency at the casino cage, at no charge, and the rate changes daily so we can not guarantee the rate for any given day.
Do you rent wheelchairs or auto-chairs?
Yes, however availability is limited and is on a first-come-first-serve basis. If you do require mobility assistance please contact the Bell Desk at 702.262.4430 for more information.
Do you cash traveler's checks, and is there a charge for so doing?
We cash traveler's check at the casino cage and there in no charge for this service.
How do I obtain house rules on Poker?
You may contact our Poker Room directly at 702.730.5510 or go to the "Casino" section in the header link at the top of the page.
Is smoking allowed in the hotel rooms?
All rooms are non-smoking. A $300 cleaning fee will be applied for smoking in a designated nonsmoking room. Smoking is permitted throughout the casino floor, at stand-alone bars and another other assigned smoking area.
Is smoking marijuana permitted at your property?
Use of marijuana (weed), including but not limited to smoking, inhaling, ingesting, or using oils, lotions, or other transdermal introduction of, is prohibited at all MGM Resorts properties notwithstanding approval of recreational use in Nevada. State law prohibits use of marijuana in public places. Use of marijuana is also prohibited in guest rooms at all MGM Resorts properties in Nevada, consistent with the discretion afforded private property owners under the State law authorizing use of recreational marijuana in non-public places. And marijuana use continues to be prohibited at MGM Resorts properties outside Nevada. Notably, the vast majority of our guest rooms are non-smoking and therefore smoking of any substance in those rooms is prohibited.If marijuana in any form is observed, the property will take the necessary steps to ensure compliance with the law and Company policy.
How do I make reservations for tours, golf tee times, or show tickets?
Unfortunately, this service is not currently available. Luxor Concierge is closed until further notice.
Bell Desk Hours
• Monday – Thursday 8:00am – 10:00pm
• Friday – Sunday 6:00am – 12:00am
Pull into the main entrance off Las Vegas Blvd, drive into the thru-traffic lane, and follow the direction of the staff. A baggage handler will assist you, issue a luggage claim ticket to retrieve your luggage item(s), and provide directions to the self-parking facility. Note, if you are arriving after hours, please contact the bell person inside the hotel (on your right hand side).
To have your luggage delivered after you have arrived at your room, call the Bell Desk at extension 4430 and a bell person will then bring your luggage to you. An adult must be present at the time the service is requested.
Unattended/parked/staged vehicles are prohibited in the main entrance.
How do I get luggage assistance when self-parking?
Pull into the main entrance off Las Vegas Blvd, drive into the thru-traffic lane, and follow the direction of the staff. A baggage handler (7:00 AM -1:00 AM daily) will assist you, issue a luggage claim ticket to retrieve your luggage item(s), and provide directions to the self-parking facility. Note, if you are arriving after hours, please contact the bell person inside the hotel (on your right hand side).
To have your luggage delivered after you have arrived at your room, call the Bell Desk at extension 4430 and a bell person will then bring your luggage to you. An adult must be present at the time the service is requested.
Unattended/parked/staged vehicles are prohibited in the main entrance.
How do I get assistance with my luggage item(s) when departing from my hotel room?
Bell Desk Hours
• Monday – Thursday 8:00am – 10:00pm
• Friday – Sunday 6:00am – 12:00am
Call the Bell Desk at extension 4430 for luggage assistance to taxi, self-park, valet, shuttle, main entrance, ride-share, or for short-term storage until you depart the hotel. An adult must be present, have luggage item(s) packed and ready for pick-up at the time the service is requested.
A bell person will issue a luggage claim ticket to retrieve your stored luggage item(s) at the Bell Desk.
After Your Stay.
Do you have a lost and found?
Yes. Click "Lost & Found" in the footer below.
How can I obtain a copy of my bill from a past stay?
The fastest way will be to request your folio online.
Can I leave my bags overnight?
We are more than happy to store your bags overnight. There is a daily fee of $15 for 1-5 bags per day.
Miscellaneous
Can I request a donation from Luxor?
MGM Resorts considers all donation requests; please send your request to philanthropy@mgmresorts.com.
Where can I order a cake?
Unfortunately, this service is not currently available. Luxor Concierge is closed until further notice.
