Frequently Asked Questions | Duncan Hines Canada® (2024)

Q1: Are the Duncan Hines products sold in the United States the same as in Canada?

We appreciate your interest in our products. Not all products offered in the United States are sold in Canada. While some products are available in Canada, flavors and varieties may differ slightly from the products available in the United States. If you have questions about a specific flavour or product variety, please contact us so that we may assist you.

Q2: Can I request coupons?

While we do not issue coupons upon request, coupon downloads may become available periodically via our website or Facebook page. Please also “Like” our Duncan Hines Canada Facebook page for product news and information, promotions, recipes, and baking ideas and inspiration.

Q3: How should I store my Duncan Hines product after it has been prepared?

After preparing your favourite Duncan Hines product, we recommend the following storage guidelines for optimal results:

  • Unfrosted baked goods can be stored at room temperature for up to five days.
  • Fondant covered cakes can be kept unrefrigerated for three days as long as it does not contain a filling that requires refrigeration. If it needs to be kept longer than three days, it should be refrigerated. Note that it will form condensation when it’s taken out, and any dried decorations on it may get soggy. The condensation will eventually evaporate and appear okay as long as there are not contrasting colours (i.e. dark color against light color) and the fondant is not touched until the condensation dissipates and dries.
  • Opened dry mix may be stored as long as it is stored in an airtight container. The shelf life would mirror the expiration of the original product’s packaging.

Q4: Is it okay to use the product past the “Best if Used by” date?

Please be assured there would not be a safety concern if you were to use an item beyond its recommended use by date. It is important to note that all of our products contain a “Best if Used by” date, which is different than an “Expiration Date”.

The reason we do not recommend using a product beyond the “Best if Used by” date is so that we can ensure quality, such as taste and texture.

The “Best if Used by” date is determined based on quality testing from the date of manufacturing. Once this time period has lapsed, we can no longer ensure that the overall experience of the product will be what is needed.

Q5: Where can I find Duncan Hines recipes?

Recipes, baking ideas and inspiration can be found using the Search field in the Recipes section of our website. Simply enter text into the Search field to populate recipe results.

Q6: Where can I find information about allergens in Duncan Hines products?

To ensure that the product formulation you would purchase matches allergen disclosures, the best source of information is the labeling at the time you are considering purchasing a given item.

Q7: Where can I purchase Duncan Hines products?

Having trouble finding a product? Please Contact Us.

Q8: Why did my cake fail to rise?

It is hard to pinpoint exactly why the item you baked failed to rise; however, our chefs have provided us with the top reasons they see this occur.

Oven:

  • The oven was not pre-heated for at least 20 minutes. Note: there is great fluctuation in oven temperatures during the preheat cycle.
  • The oven was too hot and set the cake before it rose.
  • The cake is under baked due to low oven temperature.
  • A combination of low oven temperature and over measurement of liquids (325 degrees or less for oven and a total of 1/4 more liquid or an extra egg.)

Preparation:

  • The batter was not beaten long enough.
  • Too much liquid may have been added. Always measure at eye level with a clear liquid measuring cup. Dry measuring cups can be 10-15% lower in volume than liquid measuring cups.
  • During hot weather, we recommend using cold eggs and cold water.
  • Baking with egg whites produces a lower height product.
  • Since the leavening agents begin reacting immediately after liquids are added, waiting too long to put the cake in the oven may cause it to not rise to the correct height.
  • The product may be older or was not stored properly anytime during the distribution process. Our leavening agents are very similar to scratch leavening agents (i.e. baking soda or baking powder) and will deteriorate over time or if exposed to long humid storage conditions.
  • If a unique size pan was used, the pan may be too large.
Frequently Asked Questions | Duncan Hines Canada® (2024)

FAQs

Was Duncan Hines a real person? ›

Duncan Hines: The Original Road Warrior Who Shaped Restaurant History : The Salt The name on that box of cake mix belonged to a real person. Hines was a traveling salesman who just wanted to find a decent meal on the road — and ended up being America's go-to restaurant expert.

Does Duncan Hines still exist? ›

The Duncan Hines brand is now owned by Conagra Brands, the current name for Nebraska Consolidated Mills, which was the original owner of the brand. Conagra reacquired the brand through its acquisition, in 2018, of Pinnacle Foods which bought it from Procter & Gamble in 1997.

Does Duncan Hines frosting need to be refrigerated after opening? ›

Store the unopened can at room temperature, stirring before use. Cover and refrigerate remaining frosting for up to 30 days.

How do I contact Duncan Hines? ›

Need help with an order, have a question about our products, or just want to chat? We are here to help! Check out our FAQs or email us at ContactUs@DuncanHines.com and we'll get back to you shortly!

Was Betty Crocker a real person? ›

Surprising, then, that Betty Crocker isn't actually a real person. She is the brainchild of an advertising campaign developed by the Washburn-Crosby Company, a flour milling company started in the late 1800's that eventually became General Mills.

What's better Betty Crocker or Duncan Hines? ›

The Duncan Hines cake was more rich and buttery. The others were slightly less flavorful, despite having great textures and baking evenly. Call me Goldilocks, but the Pillsbury cake verged on too sweet, and the Betty Crocker one wasn't quite sweet enough. Duncan Hines' cake was a perfect middle.

Is Duncan Hines in Canada? ›

While some products are available in Canada, flavors and varieties may differ slightly from the products available in the United States.

Is Duncan Hines a Canadian company? ›

Where is Duncan Hines 's headquarters? Duncan Hines is located in Mississauga, Ontario, Canada .

Is Hines a big company? ›

Hines is one of the largest privately held real estate investors and managers in the world. Includes both the global Hines organization as well as RIA AUM as of June 30, 2022. Includes 313 properties as of June 30, 2022.

Is it OK to leave frosting out overnight? ›

If your buttercream recipe is made with all butter, it will need to be refrigerated. An all-butter recipe may melt off your cake once it's reached room temperature. If you're making a pure white buttercream with no butter and just shortening, it can stay out at room temperature for up to 2 days.

What happens if you don't refrigerate frosting? ›

It Could Melt. Because frosting is a mix of sugar, egg, powder, and chocolate, it could quickly melt if left for a couple of hours at room temperature. The melted or dried-out frosting is a nightmare for most pastry chefs because there is no perfect cake without perfect icing.

Can you leave a frosted cake uncovered in the fridge overnight? ›

If a cake has perishable filling or frosting, it will need to be stored, covered well, in the refrigerator. If it does not have perishable filling or frosting, then it's generally fine to keep, covered at room temperature, for several days. How long does homemade cake last?

Why didn t my Duncan Hines cake rise? ›

Ensure Your Cake Rises

There are three possibilities which may prevent your cake from rising. Your mix may be too liquidy; remember to measure your ingredients accurately. Or, your pan may be too large.

What has happened to Duncan Hines cake mixes? ›

The FDA is investigating the manufacturing facility that made recalled Duncan Hines cake mixes. The FDA and the CDC informed Conagra Brands that a sample of Duncan Hines Classic White Cake Mix that contained Salmonella Agbeni matched the Salmonella collected from ill persons reported to the CDC.

Who is Duncan Hines competitor? ›

Duncan Hines's competitors include Grupo Bimbo, Campbell Soup Co, Tiff's Treats, Britannia Industries.

Where is Betty Crocker buried? ›

Agnes White was a home economists and nutrition consultant who was the original Betty Crocker. She lived in Valley Center for nearly 40 years, and is buried in Valley Center Cemetery.

Why did they choose the name Betty Crocker? ›

The name was created as a way to personalize responses to questions, and if you guessed that the name has meaning behind it, you're right. “Crocker” was chosen in honor of a popular company director, and "Betty" was selected because... well, she sounded friendly. We love a little history moment.

Is Sara Lee based on a real person? ›

Sara Lee. Ths line of packaged baked goods started as a chain of bakeries in Chicago. The Kitchens of Sara Lee—and the sweet, frozen pound cake that followed—were named after founder Charles Lubin's eight-year-old daughter. She became a prominent philanthropist, but reportedly never took up baking.

Which boxed cake mix is the most moist? ›

Verdict: With a moist, flavorful, and consistent result, the Duncan Hines mix takes the cake.

Do professional bakers use box cake mix? ›

Don't get caught in the trap of thinking that you must bake from scratch if you sell cakes. Most bakeries do NOT bake from scratch. In fact, I once worked at a bakery that actually claimed to be a “scratch bakery”, but all their cakes started with a Duncan Hines cake mix, the same kind you buy in the grocery store.

Can I use milk instead of water for Duncan Hines? ›

You can substitute juice or milk instead of water in cakes. However, follow these precautionary measures: For juice, you may only use fresh.

Who is the founder of Duncan Hines? ›

In 1952, Duncan Hines introduced Duncan Hines bread to the world through the Durkee's Bakery Company of Homer, New York. Principals Michael C. Antil Sr., Albert Durkee, and Lena Durkee were the bakery proprietors. This was Duncan Hines' first foray into baked goods.

Who is John Hines? ›

Council Member John Hines - Position 1

Council Member John Hines was elected to Tacoma City Council in 2019. Born in Tacoma, he has lived his entire life in the City of Destiny.

Who is Carlton Hines? ›

Baritone Elliott Carlton Hines is a member of the ensemble at Staatsoper Stuttgart, where he will be seen in Platée, Der Räuber Hotzenplotz, St. John Passion, and Saint François d'Assise in the 22/23 season. He will also perform Kurt Weill's Lady in the Dark with Opera Zuid in November/December 2022.

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