Front Desk Officer Resume Example + Work History (2024)

2

years in workforce

1

year at this job

C

Retail Management

BA

Hospitality Management

MA

Finance

• Maintained rate parity through all the distributing channels.
• Updated online agency extranet as day to day operation.
• Ensured smooth check-in and check-out of all guests through properly handling guest accounts.
• Improved customer service through the development of new policies and procedures.
• Troubleshot and resolved problems and handling customer complaints.

3

years in workforce

1

year at this job

MBA

Health Services

• Collating and entering into the system daily sales
• Making schedule and organizing meetings
• Answered telephones and courteously assisted customers within high-volume, deadline-driven settings. Earned a reputation for rapidly and calmly resolving customer complaints.
• Ensured the optimum comfort of all guests in reception area and accommodated special requests.

4

years in workforce

4

years at this job

• Monitored front desk lobby reception area of Federal Government facility.
• Led and assisted with front office functions.
• Checked in visitors and employees and communicated directly with customers either by telephone, electronically, or face-to-face.
• Responded promptly to customer inquiries, handled and resolved customer complaints.
• Completed and maintained visitor logs as required.

12

years in workforce

9

months at this job

AS

Accounting

BS

Chemical Engineering

• Balanced cash registry; reconciled daily transactions and monthly GL accounts.
• Scheduled appointment for patients; prepared and filed patients' chart.
• Answered patients' and customers' inquiries.

7

years in workforce

4

years at this job

AS

Hospitality & Tourism Management

• Assign rooms to guests pertinent to their needs and choice
• Collect payments for rooms and board
• Instruct bell boys to assist guests with luggage
• Provide information regarding hotel policies and activities in response to queries both on the phone and in person
• Maintain inventories pertinent to vacancies, reservations and rooms
• Compile reports relevant to guest accounts, receipts and vouchers both manually and electronically

30

years in workforce

30

years at this job

C

Certificate

• Processed cash, debit and credit card transactions
• Entered data into spreadsheets to complete statistics and kept records for access control to facility
• Provided information services to personnel
• Communicated and coordinated services with other departments
• Issued keys, provided access to high security area and entered information into database
• Performed background checks to over 30,000 selected personnel including students, faculty, staff, contractors and general public annually
• Patrolled hospital area and assisted officers making arrests
• Patrolled main hospital and campus garages and wrote tickets for parking violations
• Escorted patients from the emergency room area for medical evaluations
• Assisted hospital staff with difficult patients

9

years in workforce

2

years at this job

HS

Computer Studies

• Recommended top dining and entertainment options for guests.
• Served as public relations representative for hotel.
• Greet all guests in a courteous and professional manner.
• Foster strong working relationship with all hotel departments.
• Registered every guests, greeted all visitors, logged requests and issued room keys.
• Processed guest payments for room charges, food and beverage charges, and phone charges.
• Balanced all rebates and miscellaneous charges.
• Generated computer bills, collected payment, and converted foreign currency for guests.

9

years in workforce

2

years at this job

AS

Computer Science

• Well-trained of specific treatments such as body treatments (scrub polish and wrap/mask), body massages (Swedish massage, foot reflexology, sports massage), herbal compress, hot stone massage, lava shell massage, facial treatments and bath rituals.
• Trained to answer by heart any questions about the treatment, spa procedure, product used and the spa profile itself.
• Offering prompt resolution to any problem that arises with the treatment.
• Well-trained to give client's the truly grateful treatment they deserved. Removing the negative energy from the mind, body and soul.
• Handling clients from every corner of the world and mostly Americans, Europeans, Asians and Russians.
• Always have positive mental attitude, friendly & warming, healing hands and beautiful & charming smile.

21

years in workforce

3

years at this job

AS

Hospitality Management

• Completed GF Training - 2011
• Assisted with Guest Room Inspections
• Did Monthly Hotel Audit's
• Supervised the Front Desk Associates
• Made up the Staff's Schedule
• Contacted guests to increase satisfaction

7

years in workforce

2

years at this job

HS

High School Diploma

Management

• Answered all incoming calls and made outgoing calls
• Took deliveries coming into the hotel
• Welcomed arriving visitors and provided information to them

13

years in workforce

10

years at this job

HS

High School Diploma

• Creating access cards for employees of the building/hotel facility
• Processing tenant work orders and requests and assigning proper orders to the departments necessary, and booking conference room and accommodations
• Dispatching of security officers to areas needed in facility
• Answering a multi-line telephone, and providing customer service
• Monitoring a surveillance camera/monitor in control center
• Keep daily log in the computer system through Microsoft Outlook

4

years in workforce

8

months at this job

BS

Journalism

MS

Marketing Analytics And Communication

• Administered advanced bookings, group checked-ins, and group checked-outs
• Handled individual group inquiries on a day-to-day basis
• Delighted new customers and frequent guests, resulting in enhancing their loyalty to the hotel

14

years in workforce

2

years at this job

Attended

• Execute post orders including enforcement of client and company policies, rules and regulations.
• Patrol facility or main post as instructed and serve as a general security presence and visible deterrent to crime.
• Detect suspicious activities and watch for criminal acts.
• Report incidents and respond to emergencies.
• Respond to emergencies, such as medical and bomb threats; and to alarms, such as fire and intrusion by following emergency response proceedings.

11

months in workforce

AS

Criminal Justice

• Assign rooms pertinent to guests' needs and choice
• Collect payments for rooms and board
• Instruct bellman to assist guests with luggage and room moves
• Provide information regarding hotel policies and activities in response to queries both on the phone and in person
• Maintain inventories pertinent to vacancies, reservations and rooms
• Compile reports relevant to guest accounts, receipts and vouchers both manually and electronically
• Computed bills, collected payments, and made change for guests

3

years in workforce

4

months at this job

BS

Criminal Justice

• Make badges for visitors and employees when needed
• 20 minute inspections, 5 minutes alarm response, door unlock
• Enter parking citations into the data base/e-room
• Answer telephone calls, make phone calls
• Send email on a regular basis

25

years in workforce

1

year at this job

• Monitor activity in and around assigned area
• Provide assistance and protection
• Handle all information as confidential and respect all individuals right to privacy
• Provide escort services to visitors and medical personnel

3

years in workforce

1

month at this job

HS

Customer Service

C

Uganda For The Rwandese Association

• Meet and greet clients and visitors.
• Perform general clerical duties to include but not limited to photocopying, faxing, mailing and filling.
• Maintain hard copy and electronic filing system.
• Coordinate and maintain records for staff office space, phones, and office keys.
• Collect and maintain PC inventory.
• Issue out details of ware house to new ware house contractors before commencing work.

13

years in workforce

10

years at this job

AAS

Business Administration

BA

English Education

• Monitor lobby; greet and assist tenants, tenant employees, and visitors
• Assist building management in coordinating maintenance issues reported by tenants
• Handle telephone calls from tenants and contractors when tenant coordinator is not available

3

years in workforce

1

year at this job

C

Certificate

BS

International Business Administration Finance

MBA

International Business

• Greeting and welcoming anyone who walks into the building.
• Preparing reports and routine.
• Examining gates, doors and windows to determine the security.
• Daily patrolled on foot to ensure the security of assigned area.
• Provided escort services to visitors and customers.
• Unlocked, presence of unauthorized persons etc.
• Informed and warned violators of rule infractions like smoking, loitering, carrying forbidden things.
• Provided lockout services and information including public assistance.

8

years in workforce

7

months at this job

HS

High School Diploma

AS

Business Administration

• Greet residents.
• Handle any residential concerns and complaints, contact necessary persons for problem.
• Create log reports for all events during shift.
• Accept packages for residents that were not present to do so.
• Maintained a safe environment for residents and employees.
• Monitored security cameras for building.
• Maintained emergency line during night hours.

15

years in workforce

15

years at this job

BA

Bachelor of Arts

• Receive all phone calls and parents comments
• Assign meetings with parents and teachers
• Keep record of absences and students' affairs
• Help others upon their request with similar tasks

18

years in workforce

2

years at this job

C

Certificate

• Generate reports such as incident reports
• Dispatch Emergency Vehicles when needed
• Monitor security cameras
• Inspect bags and unusual activities in the building
• Manage troubled properties and get them into compliance.
• Put together a budget for the clients
• Good customer service and commutations skills
• Work with the police department and went to the caps meeting
• Collect rents

7

months in workforce

7

months at this job

Computer Information Technology

• Responsible for keeping all logs of guest and visitors signing in and out.
• servicing information resources to all guest and visitors.
• provided front desk coverage as scheduled.

5

years in workforce

5

years at this job

• Assign rooms pertinent to guest's needs and choice
• Collect payments for rooms and board
• Provide information regarding hotel policies and activities in response to queries both on the phone and in person
• Maintain inventories pertinent to vacancies, reservations and rooms
• Compile reports relevant to guest accounts, receipts and vouchers both manually and electronically
• Answered phones
• Verified customer's credit
• Kept records of room accessibility and guest's accounts by means of computer
• Computed bills, collected payments, and made change for guests
• Stocked and cleaned workplace for next shift

24

years in workforce

2

years at this job

BS

Computer Science

• Checking guests in and out of the hotel and allocating rooms
• Operates the switchboard and make reservations for accommodation
• Do cashiering and auditing, such as preparing the accounts for meetings and functions

3

years in workforce

8

months at this job

BS

Statistics

MBA

Master of Business Administration

• Process guest arrivals and departures, including all necessary payments
• Handle & coordinate room assignments and pre-arrivals
• Handle guests' concerns
• Offer referral for services and handle requests for information
• Handle and store luggage
• Assist with the check-in and check-out of groups and tours
• Assist other departments as required

7

years in workforce

2

years at this job

BA

Bachelor of Arts

BS

Civil Engineering

BS

Civil Engineering Transportation / Railroad Engineering

• Greet guests and help them check-in
• Answer phone calls regarding room inquiries and reservations
• Make calls to different vendors to cater guests' needs and requests
• Reply to emails regarding room inquiries and reservations

2

years in workforce

2

years at this job

HS

Management

HS

Management

Customer Service Training

• Attend to enquiries
• Recording of client information into the system
• Retrieval and filing of clients record for prompt usage
• Assist the clients in scheduling appointments

8

years in workforce

3

years at this job

BA

Communication Arts

• Direct incoming calls and answer general questions
• Organize donations
• Greet walk-in clients and donors and direct them to the proper personnel
• Assist with guest needs
• Assist in other duties as needed

5

years in workforce

2

years at this job

• Answered switchboard and transfer calls
• Log visitors into computer system
• Filed papers and typed daily
• Monitored security cameras at all times

15

years in workforce

4

years at this job

GED

GED

• Greet guest and client at the front desk
• Request ID and ask them to sign-in and direct them to the appropriate elevator bank
• Light clean of lobby if necessary (Ex. glass doors, front desk and spot sweep)

11

years in workforce

8

years at this job

AS

Criminal Justice

Criminal Justice

Nursing

• Patrol building and inspect devices and equipment
• Sign people in and out of building
• Report activities and incidents
• Prepare shift logs and reports
• Answering phones

13

years in workforce

3

years at this job

HS

High School Diploma

• Open and lock doors.
• Greet and sign in visitors.
• Answer and direct phone calls.

11

months in workforce

11

months at this job

• Typing of company letters
• Receiving calls
• Going to the bank for monetary transactions

3

years in workforce

2

years at this job

HS

Information Technology

C

Graphics Design

C

Basic Trouble Shooting

• Provide superior customer service to guests
• Check guests in and out of hotel using hotel computer system
• Assist guests with questions and concerns
• Answer multi-line phones
• Handles cash and credit card transactions
• Promotes hotel programs
• Inform guests of hotel's services and accommodations
• Take reservations and enter them into the system
• Function as concierge if necessary.