GDPR Support (2024)

FAQs

What does GDPR stand for? ›

General Data Protection Regulation (GDPR)

Lawfulness, fairness, and transparency; ▪ Purpose limitation; ▪ Data minimisation; ▪ Accuracy; ▪ Storage limitation; ▪ Integrity and confidentiality; and ▪ Accountability. These principles are found right at the outset of the GDPR, and inform and permeate all other provisions of that legislation.

At its core, GDPR compliance means adhering to principles and requirements designed to safeguard personal data. For contact centers and customer service operations, this means implementing robust data protection measures, ensuring transparency about data usage, and enhancing individuals' rights regarding their data.

The GDPR provides consumers with more control over how their personal data is handled and disseminated by companies. Companies must inform consumers about what they do with consumer data and every time that data is breached. GDPR rules apply to any website regardless of where they are based.

GDPR ensures that all personal data is collected in a secure and legal process, with proper consent from the users. It places more power at the user's end and extra responsibility at the business end.

GDPR stands for General Data Protection Legislation. It is a European Union (EU) law that came into effect on 25th May 2018. GDPR governs the way in which we can use, process, and store personal data (information about an identifiable, living person).

For example, the telephone, credit card or personnel number of a person, account data, number plate, appearance, customer number or address are all personal data. Since the definition includes “any information,” one must assume that the term “personal data” should be as broadly interpreted as possible.

Necessary, proportionate, relevant, accurate, timely and secure: Ensure that the information you share is necessary for the purpose for which you are sharing it, is shared only with those people who need to have it, is accurate and up-to-date, is shared in a timely fashion, and is shared securely.

Yes, the GDPR can apply to businesses in the US or any business outside the European Union. As per Article 3 of the GDPR, the territorial scope of the GDPR applies to businesses regardless of whether the processing takes place in the European Economic Area (EEA).

GDPR is a regulation that requires businesses to protect the personal data and privacy of EU citizens for transactions that occur within EU member states. And non-compliance could cost companies dearly.

What does GDPR give you? ›

The GDPR has a chapter on the rights of data subjects (individuals) which includes the right of access, the right to rectification, the right to erasure, the right to restrict processing, the right to data portability, the right to object and the right not to be subject to a decision based solely on automated ...

In a nutshell, the GDPR establishes rules on how companies, governments and other entities can process the personal data of citizens who are EU citizens or residents. The GDPR aims to strengthen and unify data protection laws for all individuals across the European Union. It's a breakthrough directive.

The General Data Protection Regulation (GDPR) is the data protection law in the European Union (EU). The law is designed to give you more control over how internet services and companies collect and process your personal data.

It prevents fraud and cybercrimes. Applying strong data protection measures and safeguards not only protects individuals' or customers' personal data, but also your organisation's data. Therefore avoiding considerable problems, which may damage your reputation or your organisations' confidential information.

Lawfulness, fairness and transparency.

In contrast, GDPR disproportionately impacts small and medium companies that need to comply in the same way as their larger counterparts but have fewer resources. The high costs hurt innovation and economic growth — one of the reasons why many European tech start-ups choose to scale up outside of Europe.

For example, the telephone, credit card or personnel number of a person, account data, number plate, appearance, customer number or address are all personal data. Since the definition includes “any information,” one must assume that the term “personal data” should be as broadly interpreted as possible.