GoodRx - Error (2024)

FAQs

Why do pharmacists not like GoodRx? ›

“Pharmacies hate GoodRx's system since they lose money from the potential profit, they would have made from cash paying customers and then also lose money when they pay a fee for selling to a patient who might have used their pharmacy anyway,” says Dr. Fein.

The prices listed on GoodRx are updated constantly and are generally very accurate, but if you believe you were charged the wrong price at the pharmacy when using a GoodRx coupon, there are a few things you will want to check. First, does the coupon you used match the information on your pharmacy receipt?

Predictability. GoodRx's prices “fluctuate frequently — daily, weekly or monthly” the company's website says. So it might be hard to predict what you'll pay and where you'll have to go for your medications from month to month.

Keep in mind that you cannot use GoodRx and insurance at the same time. However, you can use GoodRx instead of insurance or government-funded programs, such as Medicare or Medicaid, to pay for your prescription medications. GoodRx is not insurance.

The FTC's complaint details GoodRx's pervasive sharing of user data with third parties, including vendors and social media companies. We learn in the complaint that GoodRx, like many healthcare organizations, used Meta's Pixel software to track its users.

GoodRx, a pharmacy discount app, is facing numerous challenges including shrinking business, trouble with customers and the FTC, and the departure of its founders. The company's pivot to direct relationships with retail pharmacies may not be successful, and its subscription plan is shrinking.

Bottom Line. SingleCare and GoodRx make prescription drug prices more affordable for consumers. Both companies have identical aims, but SingleCare generally offers lower pricing and free delivery. The tradeoff is the extra features GoodRx offers in its paid plans and affordable telehealth appointments.

But GoodRx's Hirsch claims that overall, the service is “financially positive” for pharmacies. “A lot of times you can end up losing money (as an independent pharmacy) when a customer uses a discount card,” said Steve Moore, a pharmacist with Condo Pharmacy in New York. “But it depends on the drug.”

Participating pharmacies are required to accept GoodRx through contracts with their pharmacy benefit managers (PBMs). An exception is for controlled medications. Accepting a GoodRx coupon for a controlled medication is always at the discretion of the pharmacist.

FAQ. When is Prescription Savings Club ending? It is ending on August 31, 2024, but Walgreens will continue to accept many other prescription discount cards including SingleCare, GoodRx and more.

Who is GoodRx's biggest competitor? ›

The closest competitor to goodrx.com are drugs.com, singlecare.com and mayoclinic.org.

You may be receiving a message like "Service Access Denied" when you try to use GoodRx Text or request coupons via text. This is probably because your cell phone provider (e.g. Verizon, T-mobile, ATT, etc) has blocked our 3rd party messaging provider.

GoodRx coupons represent prices provided by PBMs. Unlike manufacturer copay cards, GoodRx coupons have no eligibility requirements, no activation step, and no restrictions on how many times the coupon can be used.

When you use a GoodRx coupon or discount, you're choosing to pay the cash price rather than the insurance price for your medication. Payments with GoodRx are considered “out-of-network” expenses. Some insurers may reimburse you for this cost or apply your payment against your deductible.

Last spring, Kroger pharmacies stopped accepting GoodRx discounts; neither company elaborated on the points of dispute. The impasse was resolved at some point last summer, but not before the company was forced to reduce its revenue guidance by $30 million for the third quarter.

In rare occurrences, a pharmacist may not be aware of the agreement they have to honor GoodRx coupons, although they are contractually obligated to accept them.

You may be receiving a message like "Service Access Denied" when you try to use GoodRx Text or request coupons via text. This is probably because your cell phone provider (e.g. Verizon, T-mobile, ATT, etc) has blocked our 3rd party messaging provider.

THE LAWSUIT: A class action securities lawsuit was filed against GoodRx Holdings, Inc. that seeks to recover losses of shareholders who were adversely affected by alleged securities fraud between September 23, 2022 and November 8, 2022.