Unplug your phone from both the jack and electrical outlet. Unplug any other equipment from that same jack. After you've unplugged all your equipment, wait 1 minute and then plug in a corded phone.
Make sure that the landline device and modem are connected correctly. Restart your modem. Turn it off by pressing the power button, wait 30 seconds and then turn it on again. Wait until the modem has completely restarted and check whether the problem has now been resolved.
Press and hold the power button for 10 or more seconds. The power button LED ring will strong blink white for 1-2 seconds to indicate the reset has been successful.
When online escalations are not possible, customers can call 888-212-0139 (919-378-6390) to escalate tickets. Please reference the ticket number (e.g. 2015010212345). Managed services customers should contact the appropriate Managed NOC for escalation support.
The call will reach Verizon's customer service representatives, who can assist with a wide range of issues related to your Verizon Wireless account, such as billing inquiries, technical support, account changes, plan upgrades, and more.
Plug a working phone (not cordless) into the main phone socket (this is usually where the phone line enters your premises). See if you can make calls from it. If you can make calls, the fault is likely to be with one of your pieces of equipment.
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