Home Phone Service Resolutions | Verizon Phone Support (2024)

If you’re unable to make outbound calls, first check to see if there’s an issue with your home phone or the phone jack by:

  • Unplugging the phone from its wall jack
  • Plug a working phone into the jack
  • Check to see if the problem persists

If you’re still unable to dial out, check that the number you’re dialing is correct.

If only one of your phones is causing the problem:

  • Check to ensure that your phone is turned on and the volume is turned up
  • Press each button on the phone's keypad to ensure that they are functioning properly and are not sticking

If the problem is not on all of your telephones most likely you have faulty phone equipment that you will have to replace.

If the problem is on all your telephones or you are still having trouble making calls, use our Guided Solutions tool to fix outgoing call issues.

Home Phone Service Resolutions | Verizon Phone Support (2024)

FAQs

What to do if your landline doesn't work? ›

Troubleshoot home phone issues
  1. Locate the Telephone Network Interface. It's usually located on the back or side of the house.
  2. Use a screwdriver to open the box. ...
  3. Unplug the short telephone cord and plug in your corded phone.
  4. See if the problem still exists. ...
  5. Unplug the corded phone and replace the short telephone cord.
Dec 7, 2022

How do I contact Verizon to fix my landline? ›

If you have Verizon landline service (copper or FiOS) you can call repair @ (800) 837-4966.

How to reset Verizon landline? ›

Home Phone Base - Soft Reset
  1. Press the. Power button. (on the back of the unit) to turn the device off.
  2. Remove the battery.
  3. Insert the battery.
  4. Press the. Power button. again to turn the device back on. The unit is on when the power button is solid white.

How to speak with a Verizon agent when service is suspended? ›

To speak to a customer service representative, please hang up and dial *611." This message may be related to your account being suspended.

How do I reset my home phone line? ›

Unplug your phone from both the jack and electrical outlet. Unplug any other equipment from that same jack. After you've unplugged all your equipment, wait 1 minute and then plug in a corded phone.

Why are my landline calls not working? ›

Make sure that the landline device and modem are connected correctly. Restart your modem. Turn it off by pressing the power button, wait 30 seconds and then turn it on again. Wait until the modem has completely restarted and check whether the problem has now been resolved.

Who do I contact if my landline is not working? ›

If you can't dial out at the test socket, the fault's likely with your line and you'll need to report it to your telephone service provider.

How to troubleshoot landline? ›

Troubleshoot your traditional phone
  1. After you disconnect a device, leave it disconnected for 30 seconds and then try the next device and check if it has a dial tone.
  2. Repeat this process until you try a device that has a dial tone.

Who do I call if My Verizon landline is not working? ›

Contact Verizon (copper or FiOS) landline repair at (800) 837-4966 if you have a problem with your landline.

Where is the reset button on a Verizon home phone? ›

Press and hold the power button for 10 or more seconds. The power button LED ring will strong blink white for 1-2 seconds to indicate the reset has been successful.

What number do you call to reset Verizon towers? ›

What is the Verizon tower update number? Dial *228, send, choose option 2.

How do I access My Verizon landline account? ›

You can manage your home phone service on any of the following:
  1. My Fios app.
  2. My Verizon.
  3. Fios TV, using your Fios remote press, Menu > Fios Digital Voice, or. Menu > Customer Support > Phone > FDV, or. Channel 131, Learning On Demand.

How do I escalate Verizon customer service? ›

When online escalations are not possible, customers can call 888-212-0139 (919-378-6390) to escalate tickets. Please reference the ticket number (e.g. 2015010212345). Managed services customers should contact the appropriate Managed NOC for escalation support.

What happens when you dial * 611? ›

The call will reach Verizon's customer service representatives, who can assist with a wide range of issues related to your Verizon Wireless account, such as billing inquiries, technical support, account changes, plan upgrades, and more.

How to chat with a Verizon agent? ›

  1. Call Sales. 877-297-7816.
  2. Chat with us. Start live chat.
  3. Have us contact you. Request a call.

How do I get my landline to work? ›

No dial tone
  1. Check to make sure that all receivers are on the hook and the telephone line is plugged into the phone jack.
  2. If the problem is only on one phone, try a different phone. ...
  3. If the problem occurs on all of your calls, go to each connected device (such as your phone, modem and fax) and disconnect them one at a time.

How do I check if my landline has a fault? ›

Plug a working phone (not cordless) into the main phone socket (this is usually where the phone line enters your premises). See if you can make calls from it. If you can make calls, the fault is likely to be with one of your pieces of equipment.

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