Hotel Policies (2024)

FAQs

What are hotel policies? ›

A Hotel policy is written to establish boundaries, guidelines and best practice for behaviour within your Hotel or Organization. Policies allow you to communicate to your employees how you expect them to behave. Policies will not always be needed when problems exist.

The 10 and 5 rule is a simple guideline that is widely used in the hospitality industry. The rule dictates that when a staff member is 10 feet from a guest, the staff smiles and makes direct eye contact, and when they are within five feet, the staff verbally greets the guest.

Reservations must be cancelled seventy two (72 hours) hotel time, prior to your arrival date, in order to avoid a one (1) night full room cancellation fee. If reservations are cancelled less than 72 hours before the arrival date, you will may be charged the full room charge plus taxes.

To attain a 5-star rating, a hotel must offer complimentary breakfast, a minibar, and free high-speed wireless internet. The room service menu should be the same as the menu in the main restaurant. Skilled staff should be on hand around the clock to care for guests' needs.

The Hotel Concept Framework is made up of 7 components that cover all aspects of designing and running a hotel : Story, People, Space, Identity, Services, Content and Channels.

Some hotels do not require a credit card guarantee or deposit. Typically, these hotels will guarantee the room for a specific arrival time, such as 6:00 PM. If the traveler does not check in by the guarantee time, the room will not be held for them.

The solution to hospitality interface problems however is not avoidance, but understanding the five Cs of hospitality technology interfacing (Confidence, Contracts, Communications, Comparisons and Contingencies).

The 80/20 principle in hospitality staffing | Food Management. Learn to manage the economic truth that 80% of your problems will come from 20% of your staff and 20% of your staff will account for 80% of the actual work getting done.

The 4Ps in tourism are “product,” “price,” “place,” and “promotion.” They are intangible factors for enthusiasts, planners, and adventurers and are categorically streamlined as follows.

The "50,50,70" rule. No single property or chaincan account for more than 50% of the total participating room supply of a comp set. No single company can account for more than 70% of the total participating room supply of a comp set.

Why do hotels not give you 24 hours? ›

Because housekeeping employees typically work 8 a.m. to 4:30 p.m., hotels may need to pay overtime or add shifts to process early check-ins and late checkouts. That's costly. Hotels also risk losing revenue if you check out at, say, 8 p.m.--far past the time most guests are willing to check in.

Cancellations made within 24 hours of your scheduled arrival date normally mean you'll be charged in full for the night, but there are exceptions to every rule!

In the United States, a five-star rating system is often used by independent organizations like AAA to rate a hotel. One star is the lowest rating, and five stars is the highest score. Although knowing the best and worst scores is helpful, knowing the meaning of hotel star ratings is much more beneficial.

Hotels can receive a rating of 1 to 5 stars, with 1 being the most basic and 5 being the most extravagant. However, a universal hotel star ranking system does not exist, so you can find the same hotel rated differently depending on which website you visit.

1-Star Rating: The Bare Necessities

Generally owned by a sole proprietor, these hotels offer modest rooms with nothing more than a bed and bathroom. There are no restaurants on-site, but there should be one within walking distance of the hotel. These hotels don't offer extra amenities or special services.

In the hotel business, we have three pillars, the guests, the colleagues and the money.

The common type of markets includes business, airport, suites, residential, resort, timeshare, casino, convention and conference hotels.

A hotel checklist is a tool that helps ensure all the daily tasks are completed, team members are accountable and day-to-day management runs smoothly. Checklists also help managers inspect and improve the quality of the hotel's amenities and services.

Condition of premises - Requires property to be in the same condition or better than it was at the time the contract was signed. No Walk Clause - (If hotel finds itself in an overbooked situation the hotel will notify meeting planner first before communicating this to guests).

The term in the travel industry is “walked.” That's when a hotel tells a traveler with a confirmed reservation that it does not, in fact, have an available room and instead books a room for the guest at another hotel. “Walking” is not new.

What is a hotel attrition clause? ›

The attrition clause is the percentage of your room block that you are required to fill by the cutoff date, which is typically 30 days out. After the cutoff date, unsold rooms will incur charges equal to the negotiated rate times number of contracted room nights.

These simple actions take service to a higher level, yet, they are missing in many organizations. I've expanded the Disney concept in my customer service training workshops by encouraging employees to greet customers within 10 seconds of coming within 10 feet of them. I call it the 10-10 rule.

15/5 rule: When a guest is within 15 feet their presence should be acknowledged through some means whether a smile or head nod. Similarly, when a guest is within 5 feet they should be greeted in an appropriate manner whether that be a “hello”, “good morning”, or “good evening.”

Simply explained, the 10 and 5 Rule suggests that anytime a guest is within ten feet of a staff member, the staff member should make eye contact and warmly smile to acknowledge the oncoming guests.

The Pareto principle states that for many outcomes, roughly 80% of consequences come from 20% of causes. In other words, a small percentage of causes have an outsized effect. This concept is important to understand because it can help you identify which initiatives to prioritize so you can make the most impact.

No, hotels typically don't mind if 5 people stay in a 2 person room. However, it is important to check with the hotel beforehand as some may have restrictions on how many people can occupy a single room.

ITHACA, N.Y. — The lodging industry has long used the general rule that a hotel should be able to command an average ADR of $1.00 for every $1,000 per room in property value.

The "4 S's"–sun, sea, sand, and sex–is a familiar catch-phrase from the colorful world of tourism studies that captures one of the most common understandings of the kinds of enjoyment that we are looking for (whether we want to admit it or not) when we travel on vacation.

The 'marketing mix' originally consisted of the “4 P's”, defined as Product, Price, Promotion and Place. Recently, however, three more P's were added in the form of People, Packaging and Positioning. Just think of them as the 7 deadly sins that you actually need to commit. All 7 of them.

The 4Ps of product, price, place, and promotion refer to the products your company is offering and how to get them into the hands of the consumer. The 4Cs refer to stakeholders, costs, communication, and distribution channels which are all different aspects of how your company functions.

Do hotels charge more for 2 guests? ›

Hotel room rates are based on double occupancy. You usually don't have to pay extra for kids in the room. But hotels often charge $20 to $50 per additional adult per night, Banas says. To avoid this fee, you need to be aware of it before you book so that you can search for another hotel that doesn't charge it.

Guests cannot be evicted from a hotel every 28 days because the owner or operator is trying to avoid the landlord-tenant laws to apply to the guests. A hotel or motel guest who is deprived of the rights of a tenant may be entitled to compensation.

The occupancy rate of a hotel is expressed as a percentage. So, for example, if a hotel has 100 rooms available to be sold and 100 of those rooms are occupied, the occupancy rate would be 100 percent.

Way back in the dark ages when us who are now middle aged knew a thing or two, Hotels guaranteed that a pre-reserved room would be available no later than 3pm but would allow and even encourage check in as early as 11am if rooms were already available to avoid a check-in rush at 3pm.

Hotels can charge fees for no-shows. Best practices encourage making hotel no-show policies obvious and transparent to avoid frustrating guests.

Many hotel stays are refundable as long as you cancel within at least 48 hours. But some aren't. If you leave without making any arrangements, the hotel probably will charge you for the full stay. Experts say hotels consider refund requests on a case-by-case basis.

Unless you are staying at an extremely old-fashioned establishment, you should have no trouble arriving and checking in at night. Generally speaking, most hotels have staff working 24 hours a day, so there will always be someone to welcome you.

Yes, it is perfectly okay to stay in a hotel for the day and not overnight. In fact, many hotels offer day rates that are much lower than their standard nightly rate. This can be a great way to enjoy all of the amenities of a hotel without having to commit to an entire night's stay.

Yes, you can book hotels for a few hours or just an afternoon instead a full night. Typically, this is booking the “day rate” of a hotel which is cheaper than a normal stay.

Though there is no standard rating system for hotels, properties earn 5-star distinction by providing guests experiences that meet or exceed even the highest of expectations for comfort, décor, and luxury.

Can hotels have half stars? ›

Half-star ratings (not used alone) indicate modest improvements in the quality and condition of guest facilities.

A seven-star hotel exceeds even the luxury and premium service required to attain a five-star rating from an official body. These hotels offer something above and beyond a five-star experience, catering to a highly wealthy clientele. They're courting celebrities, captains of industry and major political figures.

The Burj Al Arab Hotel of Dubai has five certified stars, even after people like to call it a seven-star hotel. In reality, the world's only certified seven-star hotel is Milan's Hotel Seven Stars Galleria, which is located inside the 19th century Vittorio Emanuele II.

Burj Al Arab is the world's top luxury hotel and continues to be so, this 7-star hotel has been exquisitely shaped and modified into a world-class luxury hotel that has extraordinary experiences.

Guests may be able to access fee-based services or facilities. Two star: Appealing to price conscious travellers, services and facilities are typically limited. Three star: A broad range of amenities are available, exceeding above-average accommodation needs. Service and design are of good quality.

A five-star hotel offers the highest level of luxury with a wide range of services such as concierge service, valet parking and room service. Four-star hotels offer more upscale amenities than three-star hotels but may not have all the features that a five-star property has.

The hotel offers services at the highest level, and is fully equipped to provide the highest levels of comfort and luxury for its residents.

Complimentary services.

Suites and special room occupants should be given complimentary access to the fitness centre, spa, salon, pools and other exclusive features of the hotel. There should be a 24/7 room service, concierge, gym and pool facility. The mini bars should be an inclusion in the high-end room categories.

A hotel guest policy is a publicly available combination of house rules and a contract between hotels and guests. It includes the rights and duties of travelers and the property. Both sides agree to abide by the rules it states.

Having a proper security system in place can help you protect your guests from unwarranted theft and crime. It can also help you to protect your staff, physical resources, and assets from damage. Hence, it is extremely important for you to equip your property with the latest safety and security standards.

Do hotels have check-in policy? ›

A hotel check in policy, or hotel check in rules, is the set of guidelines that the property establishes to ensure an efficient procedure for guests checking in to their accommodations. Every hotel will have a different check-in policy; it's up to you how you would like to service your guests via your check-in policy.

California Civil Code section 1940.1 protects guests who use their units as a primary residence from being forced to check out, or move out and then re-register, just so the hotel or motel owner can avoid landlord-tenant laws.

Yes you can walk into a hotel to get a room. Provided, the hotel finds you fit enough to be allocated a room. Such guests are classified as 'Wal-Ins'.

Guest Policy a. As host, I will ensure that any guest of mine abides by University policies, rules, regulations and standards of conduct, including the Community Standards, while present at Student Housing, and I will be held responsible for any violations of any guest of mine.

Bottom Line. Even with a confirmed reservation, it's possible that some hotels could give away your room if you arrive late. The best thing you can do to make sure this doesn't happen is to show up at the start of the check-in period.

If you do not pay what you owe by the time the 14 day period ends, the landlord may start an eviction against you. The hotel or motel owner can also ask you to leave by giving you a notice.

No, most hotels in the US allow you to simply leave without checking out although checking out can be a very helpful thing to do at most properties. That's because it can help improve the hotel's cleaning logistics and help you more easily resolve any billing discrepancies or issues experienced during your stay.