If you need your packages delivered overnight, Priority Mail Express is a great option! The mail service provides the fastest delivery offered by the U.S. Postal Service with delivery occurring 7 days a week, 365 days of the year. The USPS also offers a money-back guarantee if your package is not delivered on time.
The Money-Back Guarantee
Unlike First Class Mail or Priority Mail, Priority Mail Express has a money-back guarantee if your mailpiece is not delivered by the promised time. The money-back guarantee is contingent on a number of factors including the package drop-off time as well as the origin and destination zip codes. You can access specific guaranteed times here: http://postcalc.usps.com/ServiceCommitments.aspx.
How do I get a refund on late Priority Express Mail?
So what happens if your mailpiece is not delivered by the specific commitment time? The USPS handles delivery of your mailpiece, so even if the postage on your mailpiece is printed via the Stamps.com platform, the USPS will be responsible for the refund.
For domestic mail, if your Priority Mail Express item is not delivered by the guaranteed time, please visit your local Post Office no later than 30 days from the date the item was mailed. Before you go, please take with you a copy of the receipt from your Print History.
If you’re logging into the Stamps.com software, click on “Search” on the left side of your software screen and click on the info box (i) that corresponds to the label/tracking number in the Print History. Click on “Print” to generate a physical copy of your receipt.
If you’re logging into Stamps.com Online, click on the “History” tab at the top of your screen and select “Search Print History.” After that, the instructions are the same as for the Stamps.com software.
At the Post Office, the window clerk will ask you to complete PS Form 3533 (Refund for Postage). Please be aware that the form is not available online. Once your claim is verified by the clerk, your claim will be paid by cash or money order.
How do I get a refund on late Priority Express Mail for international mail?
For international mail, a money-back guarantee is currently available for Priority Mail Express International items sent to the following countries:
- Australia,
- Canada,
- China,
- France (does not include Corsica and Monaco),
- Germany,
- Hong Kong,
- Israel,
- Japan,
- New Zealand,
- Singapore,
- South Korea,
- Spain (does not include the Canary Islands),
- Sweden,
- Switzerland,
- Thailand,
- United Kingdom.
You can initiate a request for a postage refund with the USPS no later than 30 days from the date of mailing by calling 1-800-222-1811 or by going to the International Claims Inquiry Page at https://www.usps.com/ship/file-international-claims.htm.
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FAQs
Call 1-800-238-3150 to request a refund.
What if my Priority Mail Express package is late? ›
Priority Mail Express has a guaranteed delivery date based on the Post Office where the mailpiece was dropped off, when it was dropped off, and the delivery zip code. If your Priority Mail Express mailpiece is not delivered by the guaranteed time, you can request a refund at USPS.com.
How do I file a claim for late delivery USPS? ›
How to File a Domestic Claim
- Go to www.usps.com/domestic-claims.
- Sign in to the Online Claims site with your USPS.com user name and password. ...
- Enter the Tracking/Label Number and shipping date.
- Enter the address information and claim details.
- Select the reason for filing a claim.
Next-Day to 2-Day Guarantee1 & Flat Rate Pricing
Priority Mail Express® service provides next-day to 2–day delivery service by 6 PM with a money–back guarantee1. You get competitive prices and fast delivery every day, all year, with limited exceptions, to most U.S. addresses and PO Boxes™3.
Is there a difference between Priority mail and Priority Mail Express? ›
USPS Priority Mail is the standard domestic air service for USPS, and packages are delivered within 1-3 business days with tracking for domestic deliveries. USPS Priority Mail Express is the fastest domestic shipping service available from USPS and delivers your parcels within 1-2 business days.
Is Priority Mail Express 1 day guaranteed? ›
Priority Mail Express is a guaranteed service. What does that mean? 1- and 2-day Delivery is guaranteed, which means that if the package is not delivered on time, you can apply for a refund. 1-Day Delivery guarantees delivery at 12:00 p.m. or 3:00 p.m. (destination time zone) the next day.
Should I be worried if my USPS Priority Mail Express have not updated in 3 days? ›
If your status does not change within 48 hours, you can contact the USPS through their website. However, we recommend waiting five days before contacting the USPS.
Can you get a refund for late delivery? ›
If you've ordered a package to be delivered to your house and it arrives late, you have a right to contact the retail company for a refund. Under the Consumer Contracts Regulations—laws established in 2014 to regulate purchases made online or over the phone—you're entitled to request a refund for late packages.
What happens if express mail doesn't arrive on time? ›
USPS has a money-back guarantee for all Priority Mail Express packages. These packages should be delivered within two days and by 6:00pm local time at the recipient's address. If your shipment is not delivered by the label's Scheduled Delivery Date, you can request a postage refund.
Is Priority Mail Express guaranteed overnight? ›
Our speediest domestic service, Priority Mail Express®, delivers your packages overnight to most locations. Its benefits include: Guaranteed overnight delivery to most locations in the U.S. Tracking Services.
If you were notified by a shipper that they have sent out a package and believe it has been delayed or possibly lost, contact the mailer of the item and request them to: Provide the tracking number, or; Track the package.
How long does USPS Priority Mail Express take? ›
Priority Mail Express is USPS's fastest delivery offering. Items arrive either the next day or within two days by 6 p.m. if traveling a long distance. This service option includes a money-back guarantee of delivery time and $50 of insurance on the package.
Can you get a refund if delivery is late? ›
If you've ordered a package to be delivered to your house and it arrives late, you have a right to contact the retail company for a refund. Under the Consumer Contracts Regulations—laws established in 2014 to regulate purchases made online or over the phone—you're entitled to request a refund for late packages.
Can you get a refund on delayed mail? ›
If there's a delay shipping your order, the seller has to tell you and give you the choice of either agreeing to the delay or canceling your order for a full refund. If the seller doesn't ship your order, it has to give you a full refund — not just a gift card or store credit.
If you need your packages delivered overnight, Priority Mail Express is a great option! The mail service provides the fastest delivery offered by the U.S. Postal Service with delivery occurring 7 days a week, 365 days of the year. The USPS also offers a money-back guarantee if your package is not delivered on time.