How to recover your Google Account or Gmail (2024)

If you forgot your password or username, or you can’t get verification codes, follow these steps to recover your Google Account. That way, you can use services like Gmail, Photos, and Google Play.

Tips:

• Wrong guesses won’t kick you out of the account recovery process. There's no limit to the number of times you can attempt to recover your account.
• If you use an account through your work, school, or other group, these steps might not work. Check with your administrator for help.
• To recover an account for a child under 13(or the applicable age in your country) you can reset your child's password.

Forgot your password

Forgot the email address you use to sign in

Someone else is using your account

If you think someone is using your Google Account without your permission, follow the steps to recover a hacked or hijacked Google Account or Gmail.

Can’t sign in for another reason

If you haveanother problem, get help signing in.

Recover a deleted Google Account

If you recently deleted your Google Account, you can follow the steps to recover your account.

Still can’t sign in

Create a new account

If you can’t sign in, try these tips for account recovery.

If you still can’t recover your account, you can create a new Google Account.When you do, you can follow these steps toavoid getting locked out of your Google Account.

Avoid account & password recovery services

For your security, you can't call Google for help to signinto your account. We don’t work with any service that claims to provide account or password support. Do not give out your passwords or verification codes.