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Written byNicole Levine, MFA
Last Updated: March 29, 2019
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This wikiHow teaches you how to return an item or order to Fashion Nova for store credit. As long as your order is unwashed, unworn, and not stained, you can return it for full credit within 30 days of the original shipping date.
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1
Report defects and/or incorrect items immediately upon receipt. Fashion Nova will cover the shipping cost only for items that are defective or incorrect.[1] If you received the wrong item, you must report the problem within 24 hours of arrival. If an item is damaged, you have two days to report the issue. Here’s how to contact Fashion Nova:
- Open Safari and navigate to support.fashionnova.com.
- Scroll to the bottom of the page and tap CONTACT CUSTOMER CARE 24/7 HERE.
- Tap Return Assistance.
- Fill out the form and tap Submit.
2
Make sure your item qualifies for a return. Most items can be returned for a full credit as long as you’re within 30 days of the original shipping date. The following items cannot be returned:
- Final sale items with prices ending in $.96, $.97, or $.98.
- Swimwear, bodysuits, bodycon dresses, undergarments, or lingerie.
- Items that have been worn, washed, or stained by personal care products (such as deodorant or makeup) when you tried them on.
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3
Fill out the return form that came in your package. If you no longer have access to that form, follow this link to the Easy Returns page, click or tap This form, then print the form.[2]
4
Package the items for return. Be sure to include the return form in your packaging.
- If you’ll be sending the return via a flat rate shipping service such as USPS Priority or Express, you can easily pack the order into that service’s flat-rate box or envelope.
5
Send the package to Fashion Nova’s Returns department. Make sure to use a service that provides tracking numbers in case there is a problem with the shipment. Address the box or envelope to Fashion Nova Returns at 3571 Seville Ave, Vernon, CA 90058 USA.[3]
- You are responsible for all shipping charges unless the item was damaged or incorrect and properly reported to Fashion Nova.
- Fashion Nova only issues store credit for future purchases. You can then use the credit to re-purchase the item or select something new.
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How do you get a printing label?
ECKERT AUSTIN
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Buy one online and print it on a printer. You can buy one on Amazon.
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About This Article
This article was co-authored by wikiHow staff writer, Nicole Levine, MFA. Nicole Levine is a Technology Writer and Editor for wikiHow. She has more than 20 years of experience creating technical documentation and leading support teams at major web hosting and software companies. Nicole also holds an MFA in Creative Writing from Portland State University and teaches composition, fiction-writing, and zine-making at various institutions. This article has been viewed 58,521 times.
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Co-authors: 2
Updated: March 29, 2019
Views:58,521
Categories: IPhone Applications | Shopping Online
Article SummaryX
1. Report defects or incorrect items immediately.
2. Fill out the return form.
3. Package the items with the return form.
4. Ship the item through a service that provides a tracking number.
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Thanks to all authors for creating a page that has been read 58,521 times.
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