- Reviews
How would you rate HSN?
Top Positive Review
“Trexonic 14"”
JoeG.
12/8/21
Work Great. Easy setup, Good picture. The no signal come up every now and then but over all great product.
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Top Critical Review
“One purchase puts you on the list of daily emails and it's impossible to make them stop!”
LelaG.
2/10/23
I made my first and only purchase from HSN and began receiving advertising emails every day afterwards. I tried "unsubscribing" many times and made no less than 5 calls requesting they take me off of their email distribution but it's been 3 months now and they continue to harrass me daily with more emails. After one call with a manager wherein I thougth it had finally been resolved, I then received the attached letter stating I do not have a right to be taken off the email list. This is unacceptable and will ensure that I NEVER AGAIN order from HSN.
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Reviews (294)
February 10th, 2023
I made my first and only purchase from HSN and began receiving advertising emails every day afterwards. I tried "unsubscribing" many times and made no less than 5 calls requesting they take me off of their email distribution but it's been 3 months now and they continue to harrass me daily with more emails. After one call with a manager wherein I thougth it had finally been resolved, I then received the attached letter stating I do not have a right to be taken off the email list. This is unacceptable and will ensure that I NEVER AGAIN order from HSN.
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Helpful (0)
December 8th, 2021
Work Great. Easy setup, Good picture. The no signal come up every now and then but over all great product.
Products used:
trexonic 14" tv
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Helpful (1)
June 7th, 2022
HSN has a home run with the KitchenHQ line and its affable and ever-so-watchable professional Chef Massoud. I saw the show tonight with Callie Northagen - and what a show this compelling well paired duo presented.
Bravo and congratulations, HSN!
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Helpful (1)
February 18th, 2023
I returned 2 ring doorbells in December, 2022. I have a receipt that someone signed for them at HSN. My account was not credited so I contacted them and was told the doorbells went to Amazon and there was nothing they can do. I have an active dispute which my credit card is handling. Never again will I order from them.
Tip for consumers:
Order elsewhere.
Products used:
None. returned both doorbells.
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Helpful (0)
January 2nd, 2023
Placed two orders, which showed on my account history.
Then suddenly NO ORDERS showing on my account. I called twice, the biggest waste of time ever.
I'm told that I cannot use PayPal, they 'do not have an agreement' with PayPal, what a bunch of bs. I checked out using my account, and hsn is telling me that I am a 'guest'.
Wish I had a tape recording of the customer service reps I spoke with, just reading the same script over and over and over.
DON'T WASTE YOUR TIME AND MONEY WITH HSN!
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Helpful (1)
February 16th, 2023
HSN doesn't require a signature upon delivery for electronics. UPS left my tablet in front of my door in the rain. Visible for anyone to steal. I will never order anything of value again.
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Helpful (0)
January 2nd, 2023
I bought my vitamins which never came. I tried any possible contact but nothing worked. They are rude.They never gave back the money.
Tip for consumers:
Don't buy from them!!!!!!!!!
Products used:
vitamins
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Helpful (1)
November 29th, 2022
I called HSN to purchase a HP Laptop computer, I ordered it for customer on 5-easy payments, which they took out $208.00 dollars out of my checking account, well I call today 5-days later for then to tell me the sale was cancelled, this is without my knowledge, If I would have not called in I would have never known it was cancelled after they took my $208.00, They did say they would return my money and wanted to know if they could help me find a computer, I said no I will never purchase anything from HSN again.
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Helpful (2)
September 12th, 2022
It took a week just to ship out! Will take another week to arrive. I order from a lot of online companies and items ship out in 1-2 days and arrive within a week max. Funny thing is my sister ordered the same thing on the same day. She received the order within a week. I AM STILL WAITING!
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Helpful (0)
January 7th, 2023
DO NOT, I REPEAT, DO NOT ORDER FROM HSN. My parents bought a computer for Aubrey for school and stated repeatedly, on the phone call, "I want to pay the total with my credit card. I DO NOT WANT PAYMENTS. I want to purchase it in full now!" The lady said, "ok. I can do that" and reassured her that's what happened. 2 months later we get a bill in the mail for the laptop. We call customer service and lady threatened to disconnect the call cuz we were getting frustrated that they WOULD NOT ACCEPT A CREDIT CARD PAYMENT TO PAY OFF IN FULL (like we originally wanted). They want a debit card for full amount you know cuz we have $500 just sitting in our debit acct for things like this.
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Helpful (0)
September 5th, 2022
Once received my husband put it together and noticed rust and bent bars. I purchased this product because it was small enough to fit in our RV. We travel constantly year around. When I reached out asking for some refund to get this item fixed. I have to jump through hoops in order to have this issue resolved. The customer shouldn't have to jump through hoops it should be made easy if there is proof of issue which I have. I will no longer purchase anything through this company.
Tip for consumers:
I will never recommend or purchase from this company again. The product I purchased was not in good condition and I the customer has to jump through hoops in order to get any resolution.
Products used:
I can't use the product I purchased until we have it fixed.
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Helpful (0)
January 2nd, 2023
Why doesn't HSN care about PRODUCTS? Could not show review of products Not allowed WHY? Read only
Tip for consumers:
Buyer Be Very Aware! No refunds! always an excuse.... sale items on very reduced prices, mostly ignored! One $5.34 refund from lender, a year later, $99.99 throw, yes, a year later. Think lender was worried,No Refunds! Not good products, if they would sell great products, No returns! They need to address quality control! How do they get away with it? Always a new sucker with a credit card! I started out that way, nearly 2 years, went one year of not buying, hope they had addressed the problems
Products used:
NO returns, even on $99.00 Throw!
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Helpful (1)
May 6th, 2021
Models showing shoes twist and turn with heel up in the air which kills the overall look of the shoe. You are not going to walk like that or stand in line at a store with your heel up in the air. Why does your people who show linens rub rub rub the products? Buyers can't feel the items so seeing it done is stupid and kind of turns me off even to the point of changing channels. Why do you consuntrate so hard on colors, which is unimportant, rather than quality of a product? For instance, laptop sales. You will tell the colors over and over but never mention brand of SSD or hard drive, I bout a higher end laptop that had hard drive failure three months in and when checked there was a $49 dollar Samsung HD but manufacture ask $149.95 for a replacement. So I was stuck with a $900 useless laptop.
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Helpful (3)
February 17th, 2022
I purchased the "TP Link Deco E3 Whole Home Mesh Wi-Wifi". I installed it but it didn't perform so I paid 3 other people on different occasions to reinstall the thing but there was NEVER any improvement of the product. After returning it they sent my same old item back to me. No credit and no return accepted
Tip for consumers:
HSN is a rip-off
Products used:
Reverted to my original Xfinity Wi-Fi because it worked better than the "TP Link Deco E3 Whole Home Mesh Wi-Fi."
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Helpful (7)
November 21st, 2022
I found out the hard way that the easy returns are not so easy.
When i purchased the bose radio and was unhappy with it, i decided to return the radio.
It appears that anything not shipped directly by hsn does not come with a return label and you have
To pay shipping costs to the manufacturer. They can be very expensive.
Hsn does not say that when they are conning you to buy the product.
It appears that most of the products i was interested in ships from the manufacturer, hence huge
Shipping costs to return.
Be very careful when buying anything from hsn.
All this was told to me by customer service after i received the bose radio.
I would think they would be ashamed of themselves to do business like that.
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Helpful (1)
April 8th, 2017
I watch HSN quite often. A lot of the products are helpful, convenient, sometimes gimmicky and most just junk. I ordered from them several times and haven't had any big issues with the service or products. My last order was the Bell + Howell Ultrasonic Pest Repeller. I was stupidly led to think this product would work because of the demonstration. Well, it doesn't work. Not for any sort of pest. Not even the ones mentioned on the show. The ticking light and sound is also not as "quiet" as they made it sound. It's actually really annoying at night.
Regardless, I didn't bother returning the item after having it for so long. It also took over a month for the item to even ship out from whatever warehouse was in. This was just my last experience that wasn't well, but I haven't had any other issues.
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Helpful (5)
May 7th, 2022
Verified purchase
You just need to look at the pictures and read to know what a miserable experience I had. Ridiculous.
Tip for consumers:
Never order a gift card from them
Products used:
Gift card
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Helpful (4)
January 22nd, 2022
2 items; many E-mails to recipient $ thru paypal for return address =all avoided to answer No return policy that enables customer to Return, Exchange. Get Credit for or Refund for any reason(mine =low quality both items, mystery material/fabric, No size label, content label, wrong size.
Only possibility is return China(mocking)or 15-20%"discount? A non (business)model providing low quality items w/o possibility of resolving after many E-mails with Santaplants, Hsn. Shop et al. Shipping 1-2 month. A Scam!
Tip for consumers:
These items were widely presented on FB aswell as other .coms E-shops etc .The hsn umbrella meant not nothing
Products used:
quality prevented me from presenting these items meant as X'mas gifts
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Helpful (4)
February 9th, 2022
I've been shopping with HSN for years personally, i think overall there doing a great job, especially since Cov-19 started. Customer Service has always straightened out any issues I've ever had through the years. There rating should be alot higher.
Tip for consumers:
Just be Be honest!
Products used:
Women Shoes,Jeggings,Jeans,Ankle Socks,Beauty Products, Kitchen Appliances, Pot and Pan Sets, Lots ofJewelry
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Helpful (0)
August 30th, 2022
I had ordered a zinger wheelchair on 8-18-2022. I was delivered on 8-23-2022. The box had no tag package to security the box. The box was returned item. It did not have a return label. On it. I tried to be returned by UPS. I had to pay $215.22. Including insurances. BUYER BEWARE HSN. I hope I can get my returned $215.22 back to my credit card. Or i had to call the credit card company
Tip for consumers:
I had ordered a zinger wheelchair on 8-18-2022. I was delivered on 8-23-2022. The box had no tag package to security the box. The box was returned item. It did not have a return label. on it. I tried to be returned by UPS. I had to pay $215.22. including insurances. BUYER BEWARE HSN. I hope I can get my returned $215.22 back to my credit card. Or i had to call the credit card company
Products used:
I had ordered a zinger wheelchair on 8-18-2022. I was delivered on 8-23-2022. The box had no tag package to security the box. The box was returned item. It did not have a return label. on it. I tried to be returned by UPS. I had to pay $215.22. including insurances. BUYER BEWARE HSN. I hope I can get my returned $215.22 back to my credit card. Or i had to call the credit card company
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Helpful (1)
June 25th, 2022
I contacted Hsn several times to discuss joys all purpose cleaner. I used it on my tinted French doors and it removed the tint. I have been sent back and forth to joy company and then to Hsn several times with no response.
I canceled my account of 30 years of shopping there. This is the first inquiry I have ever made. I will not be treated this way. I have had to replace my glass panes in the door for a charge of $1600. 00 but it's your loss HSN.
Tip for consumers:
A response
Products used:
Joy mangano clean boss
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Helpful (3)
December 24th, 2022
I had bought a tree from HSN for a Christmas tree in August and turned it on a couple time a month on Dec 12 it wouldn't come on I called HSN customer service and they refused to send the little electronic box the size of a phone charger I had to send the whole tree so I ended up calling them back and placed an order to be sure I would have it for Christmas so later the same day I had gotten an email saying the replacement was being sent out, no one bother to tell me that when on the phone so I cancelled the new order to prevent ending up buying two trees, so they stop the replacement from being shipped so I paid for overnight shipping shipping on the defective tree and they received it on Dec 14 I called on the 22nd and they didn't process the returned tree so no tree for Christmas and they had more than adequate time to have gotten it to me, so that ended me from future business with them and I will encourage others to think twice about buying anything from them, this was the poorest CS I have ever had any dealings with, they get one half star
Tip for consumers:
Be very careful I had bought 2 auto battery packs and phone chargers from them a few years back at I believe 109.99 each could have been more or less but right around 100 and the clips that attach to the battery post was total junk, they do a great deal in promoting an item and obviously with no true testing, at least with Amazon you get the item replaced or a refund very fast I could go on and on about the charger but won't
Products used:
Willow lane multifunction colored lighted tree
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Helpful (0)
July 1st, 2022
I have done my hair transplantation at Coimbatore HSN... staffs are friendly and good caring... technicians are well experienced... Any one have to do hair transplantation i would recommend you HSN coimbatore... i have seen my hair growth after hair transplantation... thank u HSN
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Helpful (1)
April 1st, 2022
I ordered a glassware set and several pieces came broken. Their website says free returns so I returned the set and asked for a refund. I got my refund and then I also got charged $9.95 of my $19.95 purchase for return shipping because the item weighed more than five pounds! If I had known I was going to pay for items I don't even have, I would have just kept the pieces of the set that weren't broken. Their website is a lie!
Tip for consumers:
It would be helpful to know that they charge you for return shipping, instead of the LIE they post on their website which says free returns.
Products used:
None
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Helpful (6)
November 2nd, 2021
Do not order from these people unless you have money to waste. I placed an order that was immediately cancelled by then but still took the initial payment, which put a pending authorization on my card. Here I am 6 almost 7 days later waiting for my money. Ridiculous, they want to blame your bank but definitely has nothing to do with my bank bc I've called them. Liars and thieves
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Helpful (9)
About the business
Shopping made easy and fun. Shop our online assortment of exclusive products and top brand names from the comfort of your home. See what's new at HSN!
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- Discount Shopping, Discount Jewelry, Outdoor Equipment
- Clearwater, FL, United States
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