If you can't redeem your gift card in the App Store or iTunes Store, here are some things you can try.
- Card is not valid
- Card has already been redeemed
- Card is not activated
- Code is unreadable
- Code must be redeemed in a different country or region
Card is not valid
If you see a message that says that yourcard is not valid, here's what to do:
- Make sure that your card isnot an Apple Store Gift Card. Apple Store Gift Cards are gray, white, silver, or gold. You can’t redeem Apple Store Gift Cards in the App Store or iTunes Store. Find out what to doif you have an Apple Store Gift Card or don't knowwhat type of gift card you have.
- Try entering your redemption code manually. When youredeem a gift card, tap or click "You can also enter your code manually." Make sure that you enter the redemption code that begins with "X", not a different number on the card.
- Make sure that you enter the correct characters.Some letters and numbers look alike, such as:
- B and 8
- D and O
- E and 3
- G and 6
- O and Q
- O and 0
- S and 5
- U and V
- Z and 2
Card has already been redeemed
If you see a message that says that your card has already been redeemed, you might have already redeemed it. Sign out of the App Store or iTunes Store on all of your devices, then sign back in. This refreshes your Apple Account balance. Learn how tocheck your AppleAccountbalance.
If you need more help,contact Apple Support.
Card is not activated
If you see a message that says that yourcard has not been properly activated, it might not have been activated by the retailer who sold the card. The best option is to go back to the retailer and try to resolve it with them.
If you need more help,contact Apple Support.
Code is unreadable
If you can't read the code on the back of yourcard because it's scratched or damaged,contact Apple Support.
Code must be redeemed in a different country or region
If you see a message that says the code must be redeemed in another storefront, the card was probably purchased in another country or region. You can't redeem Apple Gift Cards or App Store & iTunes Gift Cards outside of the country or region of purchase. For example, if you bought an App Store & iTunes Gift Card in France, you can't redeem it in the App Store in the United States.
If you need more help,contact Apple Support.
You might need to provide:
- An image of the full front and back of yourcard.
- A sales receipt showing when your card was purchased.
- The serial number from yourcard.
Find your serial number
The serial number is not the same thing as the code that begins with "X" that you use to redeem the card. Serial numbers are located on the back of yourcard. Here are some examples of where you might see the serial number:
Serial number begins with "GCA"
Serial number begins with "60"
Serial number begins with "60" (Australia Gift Cards)
Serial number begins with "PBH"
Serial number begins with "EPY"
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