What facilities do you have for people with disabilities?
At IKEA, we want to make sure our home-furnishing solutions are accessible to as many people as possible.
In order to achieve this we offer the following free services for disabled customers in all of our stores:
Accessible parking spaces – these are located conveniently close to store entrances and may be used by accessible parking badge holders
Accessible toilets – located in all public toilet block areas in each store
Hearing loops – installed at numerous locations throughout each store as indicated by signage to assist hearing aid users by switching to T setting or hearing loop programme on their aids
Loan wheelchairs – a limited number of manual wheelchairs are available inside each store entrance area, a simple sign out process is in place. Motorised scooters are welcome but are not available to loan from stores
Assisted shopping – request upon arrival or at our customer services area
Places to change / Changing places
As part of our inclusive and accessible range of facilities, we are now pleased to be able to offer enhanced places to change children and adults in15 of our stores. These facilities contain a changing bench and a hoist alongside standard accessible toilet facilities.
Registered Changing Places are located in the following stores (>12sqm)
- Bristol
- Belfast
- Cardiff
- Coventry
- Edinburgh
- Exeter
- Gateshead
- Milton Keynes
- Sheffield
- Thurrock
- Tottenham
Places to change are located in the following stores (<12sqm)
- Leeds
- Reading
- Southampton
- Wembley
Please be advised that users will require their own sling to use the hoist facility and access may be by request or by RADAR key.
We are committed to providing changing facilities in all new and existing stores in the near future.
Registered service dogs are always welcome in our stores
