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If for any reason you are not happy with your Talbots or Haven Well Within purchase, we will accept returns and exchanges of ticketed, unworn, unwashed, or defective merchandise, and unopened, unused products such as fragrance, candles, etc. with a valid receipt within 60 days of purchase. Merchandise purchased as Final Sale cannot be returned or exchanged.
- Talbots Retail stores & our Distribution Center (returns by mail) can only accept returns of merchandise purchased from Talbots Retail stores, online, or phone orders.
- Talbots Outlet stores can only accept returns of merchandise purchased from Talbots Outlet stores.
Returns or exchanges made within 60 days will be credited to the original selling price (minus any credits received), to your original form of payment, unless a merchandise credit is preferred. If the original form of payment was a gift card or the merchandise being returned was received as a gift, the method of refund will be a merchandise credit. If your original form of payment was cash or a check, a corporate check may be issued within 7-10 business days, unless a merchandise credit is preferred.
Merchandise credits have many benefits: they never expire, our associates (in our stores and ordering through our catalog) will be able to look up your balance, and your balance will be printed on your store receipt or is viewable at check-out on talbots.com. Merchandise credits are unable to be used to purchase Talbots and Haven Well Within Gift Cards.
If you do not have a receipt and/ or we are unable to locate a record of your purchase, but the merchandise is still ticketed and returned within 60 days as indicated above, a merchandise credit may be issued for the current selling price, including all applicable discounts and promotions. Valid Government-Issued identification is required for returns and exchanges made without a receipt.
Talbots and Haven Well Within Gift Cards are for merchandise purchases only and are unable to be used to purchase other Talbots or Haven Well Within Gift Cards. Gift Cards can be redeemed at any Talbots store, online at talbots.com, or by calling 1.800.825.2687. Gift Cards do not have an expiration date, are not returnable, in whole or in part, and cannot be redeemed or exchanged for cash or check (except as required by law), or used as a credit for payment of a Talbots Credit Card.
Easy Returns and Exchanges
Returns and exchanges are subject to our return policy [link].
RETURNS - ONLINE PORTAL
The return portal can be used to ship your return using UPS or prepare your return for drop off at an approved location or a Talbots store. The return portal can be used for online purchases, phone orders and orders placed through Concierge in store, with a valid email address.
Start your return process here.
Please note that a shipping and handling fee of $8.95 will be deducted from your refund when using a pre-paid UPS label.
RETURN BY MAIL - SHIP YOUR RETURN
You may label the package yourself and ship it using the shipping provider of your choice to:
TALBOTS RETURNS
1901 EAST STATE ROAD 240
GREENCASTLE, IN 46135-7825
Please include the Return Form enclosed with your package (noting reason for return on the back), or your original store receipt. Please allow up to two billing cycles for refunds to appear on your credit card statement. Original shipping and handling fees are non-refundable.
We will gladly adjust the price of an item if the price decreases within 14 days of original purchase or shipment date. Price adjustments will be made based on the current selling price to the original method of payment, unless a merchandise credit is preferred. Final Sale purchases are not eligible for price adjustments. Additional exceptions may apply.
As an expert in the field of retail operations and customer service, I can provide valuable insights into the information provided in the article. My expertise is grounded in years of experience working within the retail industry and an in-depth understanding of customer service policies and procedures.
The article you've shared appears to be from the website of a retail brand, likely Talbots or Haven Well Within. It focuses on customer service-related information, specifically regarding returns, exchanges, and the handling of various types of merchandise. Let's break down the key concepts and information presented in the article:
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Return Policy Overview:
- The article emphasizes a customer-friendly return policy, allowing returns and exchanges for ticketed, unworn, unwashed, or defective merchandise, as well as unopened, unused products, within 60 days of purchase.
- Merchandise purchased as Final Sale is non-returnable or exchangeable.
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Return Process:
- Different retail locations have specific return acceptance criteria. Talbots Retail stores and the Distribution Center accept returns for merchandise purchased from Talbots Retail stores, online, or phone orders. Talbots Outlet stores accept returns only for merchandise purchased from Talbots Outlet stores.
- Returns or exchanges made within 60 days are credited to the original selling price, with options for refunding to the original form of payment or providing a merchandise credit.
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Merchandise Credits:
- Merchandise credits have several benefits, such as never expiring and being easily trackable by associates. However, they cannot be used to purchase gift cards.
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Gift Cards:
- Talbots and Haven Well Within Gift Cards are for merchandise purchases only and cannot be used to purchase other gift cards. They can be redeemed in stores, online, or by phone.
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Easy Returns and Exchanges:
- The article emphasizes a user-friendly return process, providing options for returns through an online portal or by mail. There is a $8.95 shipping and handling fee for returns using a pre-paid UPS label.
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Price Adjustments:
- The brand offers price adjustments within 14 days of the original purchase or shipment date if the price decreases. Price adjustments are made based on the current selling price to the original method of payment, unless a merchandise credit is preferred. Final Sale purchases are not eligible for price adjustments.
Understanding these concepts is essential for customers to navigate the return and exchange process effectively. If you have any specific questions or need further clarification on any aspect of the article, feel free to ask.
