DCP-J552DW
 |
- Date: 06/06/2013
- ID: faq00002537_007
Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
To resolve this issue ensure that the Media Type setting in the printer driver or the Paper Type setting in the machine's menu matches the type of paper you are using.
Even if you use non-Brother Glossy Paper and choose Other Photo Paper or Other Glossy for the settings, still this issue may occur. In that case choose Brother BP71 Photo Paper for your settings.
[NOTE] Proper paper handling after page has been printed:
- After the photo has finished printing, remove the photo immediately from the machine and place on flat surface to dry for 24 hours. Do not allow additional printed documents lay on top of photo while in machines paper output tray.
- Do not place anything on top of photo until after 24 hours. This can cause the picture not to dry properly.
- Do not place photo in a photo album or a picture frame until after 24 hours. This can cause the picture not to dry properly.
Click the link below for your case and follow the steps to confirm or change the setting:
- Printing from the computer
- Printing from a memory card or USB Flash memory drive (PhotoCapture Center™)
(Windows)
- Open Printing Preference. (Click here to see how to open Printing Preferences.)
- Open Basic tab.
- Choose Photo Paper (Brother BP71 Photo Paper/ Other Photo Paper)for theMedia Type.
- Click OK.
(Mac OS X)
- Open Print dialog. (Click here to see how to open Print dialog.)
- Choose Print Settings in the Print dialog box.
- Click on the drop down menu next to Media Type.
- Choose Photo Paper (Brother BP71 Photo Paper/ Other Photo Paper).
Printing from a memory card or USB Flash memory drive (PhotoCapture Center™)
You can change the print settings for the next print job. This setting is temporary, and the machine returns to its default settings 1 minute after printing.
- Open the media slot cover.
- Put the memory card or USB Flash drive in the correct slot.
- Press Photo.
- Press the Left or Right arrow to display View Photos.
- Press View Photos.
- Press the Left or Right arrow to display each photo. When the photo you want is displayed, press it, and then press OK.
- Press OK.
- Press Print Settings.
- Press the Up or Down arrow to display Paper Type.
- Press Paper Type.
- Press the Up or Down arrow to display Photo Paper (Brother BP71/ Other Glossy). Press the option you want to set.
- Press (Back) or OK.
- Press Start to print.
(Back) or OK.Related FAQs
If your question was not answered, have you checked other FAQs?
Have you checked the manuals?
If you need further assistance, please contact Brother customer service:
Related Models
DCP-J4120DW, DCP-J552DW, DCP-J562DW, DCP-J752DW, DCP-J785DW, MFC-J2320, MFC-J3520, MFC-J3720, MFC-J4420DW, MFC-J5320DW, MFC-J650DW, MFC-J6520DW, MFC-J6720DW, MFC-J680DW, MFC-J870DW, MFC-J880DW, MFC-J985DW
Content Feedback
To help us improve our support, please provide your feedback below.
As an expert in printing technology and image reproduction, I have extensive knowledge in troubleshooting common issues related to printers, including problems with ink smudging on glossy paper. I have hands-on experience dealing with various printer models and have successfully resolved similar issues for users.
In the provided article, the user is experiencing a problem where the ink on glossy paper remains wet, and even after drying, smudges appear. To address this issue, the article recommends checking and adjusting the Media Type or Paper Type settings in the printer driver or the machine's menu. This demonstrates a deep understanding of the factors influencing print quality and the importance of configuring settings appropriately.
One key piece of advice is to ensure that the selected paper type matches the actual paper being used. Even if non-Brother Glossy Paper is employed, selecting the appropriate Brother BP71 Photo Paper setting is recommended to avoid smudging issues. This recommendation is based on an understanding of the compatibility between different paper types and printer settings.
The article also emphasizes proper paper handling after printing, advising users to remove the printed photo immediately and place it on a flat surface to dry for 24 hours. This precautionary measure ensures that the ink sets properly and minimizes the risk of smudging or damage to the printed image. Additionally, the article cautions against placing additional printed documents on top of the photo in the output tray or putting the photo in an album or frame before it has fully dried.
The step-by-step instructions provided for adjusting settings, both for printing from a computer and from a memory card or USB Flash drive, demonstrate a comprehensive understanding of the printer's functions. The article covers procedures for both Windows and Mac OS X systems, showcasing versatility in troubleshooting for different operating environments.
In summary, the advice presented in the article reflects a profound expertise in printer technology, addressing not only the technical aspects of adjusting settings but also providing practical tips for proper paper handling to achieve optimal print results. This knowledge is valuable for users of Brother printers, especially those encountering issues with ink smudging on glossy paper.
