How would you rate LaserShip?
Top Positive Review
“Drivers are unsafe”
GaryH.
6/7/20
Drivers speed through our community. That's bad enough but when confronted, he lifted his middle finger (in front of kids no less) and sped away even faster. Company won't even address the issue after complaint. Values?
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Top Critical Review
“Beyond the WORST delivery service possible”
MichelleA.
1/12/23
I have had 3 packages stolen over the holidays. Tonight they stated they "attempted delivery" of my package! What BS! I have been home all day waiting for this delivery. I had the outside lights on and I have 2 dogs who hear everything…. No one tried to deliver anything to my house.Customer service could care less! Lori just kept copying and pasting the same "we're sorry for the delay" message!I'm going to request that Lasership NEVER touches another one of my packages! They SUCK! I am so angry!
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Reviews (1,621)
February 16th, 2021
Verified purchase
I've noticed an increase in online sellers using LaserShip and since November of last year I've received ONE of the eight shipments meant to arrive. ONE. They all "get lost" at the facility 15 miles from my house. No one ever has any answers and then the seller has to issue a full refund. Smells like either an insurance fraud scam or just straight up theft.
What are LaserShip employees doing with all those "lost" items I wonder?
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Helpful (196)
January 12th, 2023
I have had 3 packages stolen over the holidays. Tonight they stated they "attempted delivery" of my package! What BS! I have been home all day waiting for this delivery. I had the outside lights on and I have 2 dogs who hear everything…. No one tried to deliver anything to my house.
Customer service could care less! Lori just kept copying and pasting the same "we're sorry for the delay" message!
I'm going to request that Lasership NEVER touches another one of my packages! They SUCK! I am so angry!
Products used:
I ordered from the online Crocs Store
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Helpful (1)
January 18th, 2023
You'd think I would learn shopping on-line with Ulta (sorry Ulta - we are officially divorcing). Four times now that Ulta has shipped with LaserShip and my packages are conveniently delayed, lost or sitting in cue with the message, "Waiting for Carrier to Pick up." LaserShip conveniently loses (steals) your package and must be hiring delivery folks from San Quentin State Prison! Do yourself a favor and do not support consumers that use LaserShip!
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Helpful (1)
January 16th, 2023
Ordered a jersey from NFL website with expedited 2 day service on Jan 6th. It shipped on the 7th and on the 9th I received a message that it was routed to the wrong facility. No movement since then (it's now the 16th). I have reached out to customer service in every way possible with no reply. Bet those warehouse workers are enjoying all the stuff that never arrives and that $200 jersey! NFL shop needs to stop using this service! I'd pay more for a more reliable service. No wonder so many horrible reviews.
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Helpful (0)
November 18th, 2021
Placed an order online at Kohl's 11/13/21. Order shipped 11/14, made it to Lasership facility in Ohio. Transferred to Lasership facility in Balt 11/19/21. Truck just sat there, no further movement. On 11/23/21 I drove to Baltimore intending to save them the inconvenience of delivering. They told me package is still on the truck and they cannot release it to me until it's unloaded. I ask about how long? They probably by tomorrow. Its now 11/26/21 and truck is still not unloaded, just sitting in the parking lot. What would cause a truck to sit unloaded for 1 week? Shortage of manpower? Can't be shortage of drivers because it made it to Balt from Ohio in reasonable time. Can't be Balt drivers because I drove down there to pick it up. You mean to tell me warehouse is so short staffed, delivery truck must sit unloaded for 1 week (and counting)? If it was my company, I'd find out where the stoppage is coming from and fix it. I think lazy companies are trying to milk the COVID-19 thing to avoid doing there job.
Tip for consumers:
Order items at store, have items shipped to store so they realize how bad shipping service is.
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Pants
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Helpful (34)
1 review
78 helpful votes
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October 21st, 2021
Let me start off by saying this, those "positive reviews?" Yeah, don't believe the hype those are people who works for this dumb company. Anybody who really thinks this shipping company is good are a bunch of fools. They're absolutely trash! I ordered from Fashion Nova and I needed this package because it was some of my boyfriend's birthday gifts for next week and they've stolen it. Y'all just suck and I hope NOBODY wants to use you guys ever again!
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Helpful (78)
December 9th, 2022
Fashion Nova uses Lasership and this is the worse delivery service. They don't give you a choice. But they take your money fast. I love the product but not the customer service. So they've lost a customer due to poor shipping choices. There's too much package stealing these days not to know when your package will arrive. I've had 4 delivery dates with lasership and no deliveries. Why choice a service with such horrible rating.
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Helpful (12)
December 20th, 2021
Verified purchase
They're cutomer service is horrible. I have 3 packages sitting an hour away and the keep saying they need more information but I called and verified the shipping on all 3 before they even attempted the second and third. I don't think they even try because my address is not something complicated or hard to find. One of the packages I was told was lost as it's been more than a month and all of a sudden it's out for delivery but never delivered. How are these people even in business.
Tip for consumers:
Be careful what shipping online shopping sites choose to use.
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Helpful (21)
January 4th, 2023
I received a notification at 8:30 PM that my package was not able to be delivered. Why? Because they didn't have a gate code. My neighborhood is not a gated community, there are no gate codes to access anywhere in this neighborhood. Had to wait an HOUR to speak to customer service, only for customer service rep Jeremiah to disconnect from me and send an email saying he "submitted the information for review". Next customer service rep said they were going to "look into it." None of these resolve the issue, as this driver clearly just didn't feel like finishing their route and marked my package as "gate code needed." It's actually infuriating, especially after the package was delayed for 3 days extra already while being held by LaserShip. I'm so angry I can't even put it into words properly, and no one at the company seems to care whatsoever.
Tip for consumers:
If your order is being shipped through Lasership/Ontrac, cancel it. Not worth it.
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Helpful (1)
May 2nd, 2021
My packages always come before the original date. Sometimes I don't know it's coming early. It's just sitting on my porch. Most times "shop" let's me know when it's coming and that it has been delivered. Only thing they need to work on is communication. Overall, they're great!
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Helpful (0)
December 1st, 2020
Ordered an iphone thru Walmart. Supposed to arrive Nov 30 per email from Walmart. Tracking showed a delay until Dec 1. Tracking showed it arrived 1:10 a.m. Dec 1 but it did not. I have a doorbell camera proving no delivery.
I've updated this review from one to two stars because it was finally delivered Dec 2 at 8 p.m., after I'd gotten a refund from Walmart and ordered another phone thru Verizon at a higher price (Walmart is out of stock now).
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Helpful (4)
September 27th, 2021
I came to this website after experiencing some problems and discovered I was not alone. I ordered a PS5 off Walmart and LaserShip was the shipping company. Four days in a row my tracking said delivery attempted but failed. We have a Ring doorbell with a camera. No one came to the house. Then I got an update that the package was damaged and returned to sender. I will not shop with Walmart if they continue to use this company. It was the worst shopping experience I've ever had.
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Helpful (55)
January 14th, 2023
PLEASE RETAILERS stop using laser ship! We the customers have no control over you handing our items that we paid for to thieves and liars. Laser Ship customer service is horrible so the ball is in your court for reimbursem*nt and I would think you're losing a lot with a service that never delivers.
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Helpful (1)
December 19th, 2022
Your the worst delivery service ever. I hope and will request that you NEVER touch or deliver a package of mine. Your customer service sucks, and having to contact you has been a disaster for almost a month. I thought it was just my package but you all already have a bad rep. LaserShip my $#*!, you all are snail mail, and thieves keep blaming the sender when it's YOU. I'll make sure I post a review about Laser$#*!.
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Helpful (3)
August 22nd, 2022
I have had nothing but issues from this company. The first delivery I ever got from them was a glass bottle that the driver decided to throw out the window of his moving vehicle. This time they say they delivered my package but they haven't; this after saying they needed a gate code. I have no gate on my property, it an open driveway with a huge open yard. I have no doubt the have stolen from me! Nordstrom needs to use a different shipper!
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Helpful (10)
December 14th, 2022
Lasership has held my package for the past 5 days and keep pushing my delivery date further out. There's no way they are that busy at a location not that far from me and they hold packages that long. They also need to allow people to set up a pickup option. I could have went and gotten my package because they move like they got molasses in their $#*!. I'm surprised that with their delivery times they are still in business.
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Helpful (3)
December 8th, 2022
What a horrible delivery service. Love ulta but will never buy online again from them unless they dump these losers. Lost my package after over a week of saying it was our for delivery. Then they say they need more info from me, what? I call them since their chat system is garbage (tried 7 times to give them info and disconnected me every time) and shocker, they won't permit you to speak with a live agent. F this company, I spent over an hour with nothing accomplished.
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Helpful (5)
September 3rd, 2021
LaserShip does not deliver packages on time and lie about your package being delivered. Customer service is no help at all. I asked the person I spoke with (by the way was hard to understand) how a package can be scanned, loaded on truck & delivered in 2 mins. There facility is not next door to my house. I was also told that since it had been more than 3 days (4days to be exact) they could not investigate why the package was not delivered. I would not recommend this company for shipping anything.
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Helpful (50)
April 19th, 2021
I did not know about this company until Kohl's gave me the tracking number for my order. Tracking number showed up as invalid until the exact day of delivery. Then, instead of delivering my package to me, Lasership delivered someone else's package to my door. Hours later they update my package status as "delivered" when it wasn't.
Fortunately my package arrived the next morning (17 hours after being reported "delivered"), but the driver never took the package that they misdelivered. Now I have to make a delivery to some other poor victim of Lasership.
Tip for consumers:
If you're ordering from a website you haven't ordered from before (Thanks Kohl's!), check to make sure they ship with a reliable shipping company.
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None, the package delivered was addressed to someone else.
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Helpful (6)
January 17th, 2023
Every time this LaserShip delivered my package on wrong address they don't have common sense to follow the delivery address details they already made a mass then when you try to contact them they don't have any accurate answers they don't care about that customers package this company should be shut down their services or they have to teach their delivery guys some lessons absolutely worthless
Tip for consumers:
Follow the delivery address
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Many
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Helpful (0)
April 19th, 2021
Verified purchase
Most dishonest shipping company I have ever dealt with! On numerous occasions they claim to have "delivered" my package - delivered to me "in person" and faked my initials for receipt of package (at 11:22 PM, just before midnight!). Mind you, I have video footage from security cameras that is my proof that no driver ever was even near my house! Never. DISHONEST THIEF! Most UNTRUSTWORTHY Company I have ever dealt with. This is at least the 5th time that LaserShip falsely claims to have "delivered my packages!
Tip for consumers:
Do not use LaserShip -- DISHONEST, UNTRUSTWORTHY, THIEF!!!
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Helpful (109)
May 24th, 2021
Verified purchase
Not sure what possessed Walmart to use a company that barely holds a one star rating to ship high priced items, but never again. I like several others have never heard of this scam service before. There was no Pic taken of the item being left at the door and it for dang sure was not loaded onto the truck, sent out for delivery, and then delivered to my camera covered door step, all within 3 minutes.
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Helpful (42)
December 10th, 2022
Lasership simply approved, ("upon investigation") delivery record stamp for my reported, non delivery of REI hiking boots, and pointed me to the seller.
No accountability by unreliable Lasership delivery services.
So many customer negative reviews and it is hard to believe this continues for years!
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Helpful (3)
December 6th, 2022
Horrible horrible horrible. They lied to me by saying it would be delivered today even though website had other data. Not worth my time to keep writing what every one else has written. But I will never order again from any retailer that uses them, I PROMISE!
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Helpful (5)
June 7th, 2022
This is the third package Lasership has mysteriously "lost" in the past year. Five days after the latest package was "Out for Deliver", it has still not arrived. After number calls to Lasership I finally got an email stating, "Lasership is unable to confirm control of your package at this time." That's code for "your package is lost of stolen". Pitiful.
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Lasership lost my package
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Helpful (7)
