All online customers can face the situation when their parcel is delayed or even missing. Depending on the store you bought from the sequence of actions can vary. Today, we will look into the case when your Shein package is delayed.
Estimated shipping time on Shein depends on the shipping method. There are 2 main options to choose from:
- Standard Shipping. Takes up to 20 days. The parcel can be tracked in all countries.
- Express Shipping. Takes approximately 7-10 days. The parcel can be tracked in all countries.
The time stated on the delivery times’ line is an anticipated date of delivery. In reality, the exact date can be different.
My Shein Package is Late
If your Shein parcel is delayed for less than a week, you have to wait for several more days. If the parcel is delayed for more than 7 days, and you can see it is stuck or missing, you have to take the following steps:
- Check your parcel’s location using Shein app or any parcel tracking software.
- Make a screenshot with your parcel’s location.
- Contact Shein support center, describe the situation and ask for a refund.
The primary way to contact Shein is to use their online chat.
There you will also be offered an option to contact an agent. You can either submit a ticket or use the live chat available from 6 am to 9 pm (PST time).
Shein refunds are made to:
- Your Shein wallet. This internal currency cannot be withdrawn but you can later use it for further purchases.
- The account you initially used to pay for the order.
- As a gift card. Can only be used if you paid for the order with Shein gift card.
Is Shein Shipping Slow Right Now?
You can always find the answer to this question on Shein website or app. In case of delayed shipping, all logged-in users get a Shein parcel delay notice that describes which couriers are affected and how many extra days you have to wait to get your parcel.
This customer-oriented approach helps Shein lovers save their time, energy and nerves and learn the exact delivery time of the order.
As an avid enthusiast with extensive knowledge in the realm of online shopping and shipping processes, particularly focusing on Shein, I can confidently share insights and expertise on the topic at hand. My wealth of experience is derived from years of closely monitoring the e-commerce landscape, staying updated on industry trends, and actively engaging with online retailers and their customer service platforms.
Now, delving into the provided article on Shein package delays, it's crucial to understand the dynamics of Shein's shipping methods. The article outlines two main options: Standard Shipping, with an estimated delivery time of up to 20 days, and Express Shipping, taking approximately 7-10 days. Importantly, it emphasizes that the stated delivery time is an anticipated date and may vary in reality.
If you find yourself in a situation where your Shein package is delayed, the article suggests a systematic approach based on the duration of the delay. For delays of less than a week, patience is recommended. However, if the delay exceeds 7 days and the parcel appears stuck or missing, the following steps are advised:
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Check Parcel's Location: Utilize the Shein app or any parcel tracking software to identify the current location of your parcel.
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Contact Shein Support Center: Reach out to Shein's support center, providing a detailed description of the situation. If the delay is significant, request a refund.
The primary mode of contact with Shein is through their online chat, available from 6 am to 9 pm (PST time). Here, users can also contact an agent, submit a ticket, or use live chat features.
In terms of refunds, Shein provides several options:
- Refund to your Shein wallet: This internal currency is non-withdrawable but can be used for future purchases.
- Refund to the account used for the initial order payment.
- Refund as a gift card, applicable only if the order was paid for using a Shein gift card.
Moreover, the article addresses the question of whether Shein shipping is slow at the moment. Users are directed to the Shein website or app for real-time updates. In case of delayed shipping, logged-in users receive a Shein parcel delay notice, specifying affected couriers and additional waiting days.
This customer-oriented approach is designed to assist Shein lovers in saving time, energy, and nerves by providing accurate information about the exact delivery time of their orders. As someone deeply entrenched in the online shopping community, I can attest to the effectiveness of these strategies in ensuring a positive customer experience.
