Description & Requirements
The MIRROR Lead is the superuser of MIRROR at our store. They are the go-to person for guests to understand the benefits of The MIRROR. The MIRROR lead not only sells but is also a passionate MIRROR champion to create excitement for guests, our collective, and teammates. The MIRROR lead partners closely with Leadership teams to provide actionable feedback and is excited to test and pilot new ideas or tactics. MIRROR lead is front and center to driving engagement, sales and excitement with guests in-store and post-visit.
**This role requires a commitment of 35 hours a week during peak business hours includingone full weekend day availability(ie. Wednesday-Sunday availability) in store. Please note that having full weekend availability is highly preferred and not mandatory.
What you’ll do:
· Sell lululemon guests and potential MIRROR Members on the product and brand
· Build local community relationships to product test, drive awareness and sales of The Mirror at lululemon
· Drive local traffic into the store through private appointments, community events, etc
· Engage in sales conversations with guests in-store (or via virtual demos) to drive purchases, build awareness and acquire new MIRROR Members
· Follow up with Potential MIRROR Members virtually or in person
· Participate in ongoing Mirror training and updates on latest product features or changes to MIRROR Member Experience
· Generate Potential MIRROR Member leads and sales to meet and exceed goals
· Lead by example and provides MIRROR product education to the store team
· Utilize MIRROR resources in order to share feedback and delegate action
· Collaborate and work with lululemon and MIRROR leadership team to develop new store strategies and tactics to drive business results
· Analyze the business and take necessary action to drive sales; able to speak to business metrics/trends
Required Skills & Experience
· 2-3 years of experience working in a customer-facing role
· Experience selling in lululemon stores and/or experience selling technology or high consideration/high price-point items.
· Excellent written and oral communication skills
· Strong problem-solving skills
· Ability to see the question behind the question
· Flexible and adjusts in an ever-changing, fast-paced environment
· Ability to build relationships with and support/coach other team members
As a seasoned retail professional with over a decade of experience in customer-facing roles, including several years specializing in technology and high consideration/high price-point items, I bring a wealth of knowledge to the discussion surrounding the MIRROR Lead role. Having worked extensively in the retail industry, particularly in stores like lululemon, I've gained invaluable insights into the dynamics of customer engagement, sales strategies, and community building.
My expertise is not only theoretical but also grounded in practical experience. I have successfully navigated the challenges of selling high-end products, including technology, in a retail environment. My ability to drive sales and build lasting relationships with customers is underscored by a track record of exceeding sales goals and fostering brand loyalty.
The MIRROR Lead role, as described, demands a unique set of skills and attributes, all of which align with my proven capabilities. Let's delve into the key concepts outlined in the article:
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Sales Expertise: The MIRROR Lead is tasked with selling lululemon guests and potential MIRROR Members on the product and brand. My extensive background in customer-facing roles, coupled with specific experience in selling high-priced items, positions me as an adept sales professional capable of driving product awareness and maximizing sales opportunities.
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Community Building: Building local community relationships is a crucial aspect of the role. I have a demonstrated ability to engage with local communities, organize events, and drive awareness. My past experiences include successfully implementing strategies to increase foot traffic through private appointments and community events.
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Communication Skills: Excellent written and oral communication skills are essential for effective engagement with guests and team members. Throughout my career, I have honed my communication skills, enabling me to articulate product features, benefits, and brand values persuasively.
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Adaptability: The retail environment is fast-paced and ever-changing. My flexibility and ability to adjust to dynamic situations have been proven in various roles, ensuring that I can thrive in the demanding atmosphere described for the MIRROR Lead position.
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Team Collaboration: The role emphasizes collaboration with lululemon and MIRROR leadership teams to develop store strategies. Drawing on my experience in leadership roles, I am adept at working collaboratively to drive business results, analyze metrics, and implement effective strategies.
In conclusion, my hands-on experience, combined with a deep understanding of the retail landscape and a proven track record of success, positions me as an ideal candidate to excel in the multifaceted MIRROR Lead role. I am eager to contribute my skills and passion for driving engagement, sales, and excitement in-store and post-visit.
