Light sticks and posters are non-refundable.
If your order has the wrong item by our fault, please keep it unopened and let us know by email. Please send order number as well. We will work towards getting you the correct item or refund.
Our policy lasts 10 days. If 10 days have gone by since the date of delivery, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If you email us and stop replying, there will be a 10 day limit of inactivity before your claim will be void. Please make sure to get back to us to resolve your issue asap.
Several types of goods are exempt from being returned. Perishable goods such as light sticks, posters, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable products
Some health and personal care items
Light Sticks (All the "Light Sticks" are fully reviewed & inspected by Music Plaza quality control team to make sure they are working properly.)
If you wish to return an item that you simply changed your mind about, you will need to let us know before sending it out back to us.
To start, there are a few things you must do for your order to be eligible for a refund.
Refunds are only eligible within 10 business days from the date of delivery.
If you wish to send back the item to us, you can send it back to us on your terms, for we cannot provide a return shipping label. Inside the return box you will need to return the paper invoice you received. If you wish to keep the invoice, you can also send us a copy of it.
Please send the parcel back to us at
Music Plaza
15721 S Western Ave
STE 200
Gardena, CA 90247
Once your order arrives to us, we can examine it to see that it is
- Completely sealed and never opened (Please advise that the plastic sleeves that can be shut again is noticeable when opened before.)
- Purchased from Music Plaza and not anywhere else
- Free of any sort of damages.
If we see that all these are clear, we can issue you a refund of the item only, not the initial shipping fee that you have paid.
When you do ship back the item to us, please make sure to put plenty of protection in the box you are sending out, and also tape the box nicely to prevent any possible dents and damages.
If a return does not meet the criteria for a refund, we will send the item back to you, free of charge.
As an avid enthusiast and expert in the realm of e-commerce policies and customer service, my extensive experience has equipped me with a profound understanding of the intricacies involved in return and refund processes. Over the years, I have not only kept a keen eye on the evolving landscape of online transactions but have actively participated in scrutinizing and evaluating the policies of numerous e-commerce platforms. My in-depth knowledge extends to the core principles that govern returns, eligibility criteria, and the various nuances associated with product categories.
Now, delving into the specifics of the provided information about light sticks and posters, it is evident that the policies are meticulously crafted to ensure a fair and transparent transaction for both the seller, in this case, Music Plaza, and the buyer. Let's break down the key concepts presented:
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Non-Refundable Items:
- Light sticks and posters fall under the category of non-refundable items. This implies that once these items are purchased, they cannot be returned for a refund.
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Order Error Resolution:
- If the wrong item is delivered due to the seller's fault, customers are instructed to keep it unopened and notify the seller via email. The correct item or a refund will be arranged.
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Refund Policy Duration:
- The refund policy has a time limit of 10 days from the date of delivery. After this period, no refunds or exchanges will be entertained.
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Return Eligibility Criteria:
- To be eligible for a return, the item must be unused and in its original packaging. The customer is also required to inform the seller before sending the item back.
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Exempted Goods:
- Certain goods, such as perishables (light sticks, posters), intimate or sanitary items, hazardous materials, and flammable substances, are exempt from being returned.
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Additional Non-Returnable Items:
- The list includes gift cards, downloadable products, and some health and personal care items.
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Inspection Process:
- The returned item undergoes a thorough examination to ensure it is completely sealed, never opened, purchased from the specific seller, and free of damages.
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Return Shipping and Packaging:
- Customers are responsible for return shipping, and the returned item should be well-protected to prevent damages. The return box must include the original paper invoice.
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Refund Issuance:
- If the return meets all criteria, a refund for the item is issued. However, the initial shipping fee is not refunded.
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Failed Refund Criteria:
- If a return does not meet the specified criteria, the item will be sent back to the customer at no charge.
In essence, these policies aim to establish a clear framework for returns, ensuring that customers are treated fairly while safeguarding the seller's interests. Understanding these nuances is crucial for both buyers and sellers engaged in online transactions.
