Paytm Customer Support Help Centre (2024)

FAQs

How can I talk to Paytm customer care? ›

All customer related queries for this Offer can be addressed to paytm.com/care or + 91- 120-3062244. In case the customer finds a promotion pack without code and files a complaint for the same or approaches the company with this complaint.

If you are unable to make payment, we suggest you to update the version of the app. You may also change the payment method and make the payment. If the issue still persists, we would request you to share the screenshot of the error.

For your safety and security, Paytm may temporarily block your account upon noticing any suspicious transactions or activity, or if your transactions are not as per the Terms and Conditions listed on our website. If your account has been locked, please contact us at cybercell@paytmmoney.com for resolution.

Paytm Payments Bank also offers the option to purchase and/or activate your FASTag. You can contact the customer care team at 1800-102-6480 and/or write to the customer care team via email at fastag@paytm.com for further queries.

Tap on 'Edit Profile' on the top right corner of the page. In case of adding an email for the first time, enter an email address and click on 'save'. In case of changing email address, replace the existing email address with your new email address and click on 'save'.

Paytm supports instant refunds on debit/credit cards, net banking and UPI within a minute or two post-initiation. Refunds for orders paid via Paytm Wallet and Paytm Postpaid are always instant by default and made to the respective method.

If your Paytm debit account is frozen, and you've already contacted customer care without resolution, here are steps you can take to address the issue: Contact Customer Support Again:Reach out to Paytm customer support again. Clearly explain the situation, including the steps you've taken and the issue you're facing.

You can also reactivate your wallet using your Paytm application by following the below steps: Click on the 'Wallet' icon on Paytm Homepage. You will see 'Your Wallet is Inactive' message. You can click on 'Activate Wallet' and reactivate your wallet in a few simple steps.

What is the UPI transaction limit through Paytm per day? Paytm UPI allows you to transfer the maximum amount of Rs 1 lakh in a day. A person can make Paytm transactions of up to Rs 20,000 per hour through UPI. There is a limit of a maximum five transactions an hour and maximum 20 transactions a day via Paytm UPI.

Is there any problem with Paytm today? ›

User reports indicate no current problems at Paytm

Paytm offers a digital wallet that lets consumers pay for services including prepaid mobile and data services, direct-to-home tv service and toll services. Paytm is available as a mobile app for multiple platforms, including Android, iOS and Windows Phone.

The best email to contact Paytm is care@paytm.com. 66% of customers use this email address to address their issues and concerns.

Contact Customer Support of UPI App: Report the wrong transaction to the customer support team of your UPI app. Provide them with all the relevant information and evidence of the transaction. They can assist you in initiating the refund process.