Property and casualty insurance (2024)

The global property and casualty (P&C) insurance market is in a state of flux. The increased prevalence of catastrophes, social inflation, geopolitical uncertainty, and macroeconomic volatility are challenging insurers from all angles.

This evolving risk landscape is presenting a new set of challenges – and opportunities – for carriers.
Fuel sustainable growth by harnessing the power of data, technology, and automation to make insurance:

Enhance your potential by shaping a renewable, future-proof enterprise and unlocking agility to fuel rapid product innovation.

Harness the power of a connected, composable platform ecosystem that elevates your existing core investments to the next level.

Digital Core for Insurancehelps you:

• Unlock the data-driven insights that help your – and your customers’ – enterprises meet ESG goals and craft sustainable futures.
  
• Deliver more personalized, timely, and relevant omnichannel services.
  
• Optimize your operations for agility, efficiency and speed.

Customer churn is often driven by poor claims experiences. Today’s insurers are burdened with traditional, manual claims processes that are inundated with delays, poor quality decisioning, and a lack of transparency.

Touchless Claims uses data, AI, and automation to help you create more efficient claims experiences, better suited to your customers’ individual needs. With our partner ecosystem, we’re able to support you end-to-end in your Future of Claims transformation.

Increase the retention of the ~15% of fickle customers by streamlining and simplifying each stage of your claims value chain, eliminating friction, and reducing claims cycle times.

Traditional channels are no longer enough to grow business. Adjacent and cross-industry opportunities must be exploited to drive growth and build market share.

There’s a new category of opportunity out there for insurers to expand distribution ecosystems and access new customer segments ­– if you have the right tools. Access it by embedding insurance at points of sale in other industries.

We help carriers identify these opportunities and create new business models to seamlessly embed their products within the purchase journey of a customer.

Open Insurance is our cloud-native platform that accelerates the insurer’s transition towards adopting embedded business models.

The reliance on manual processes and siloed systems often results in inaccurate, unsustainable underwriting and pricing decisions – not to mention a poor experience for customers and brokers.

Insurers must aim for a highly responsive underwriting and pricing function by leveraging enriched risk and ESG data to make the process efficient, resilient, and accurate.

Capgemini will kick-start the transformation of your underwriting function, helping your underwriters focus on risk advisory and up-selling. By collaborating with your brokers and customers, together we’ll cut quote-to-bind time from weeks to days. We’ll also help underwriters move away from manual data-entry and submission processing by embedding relevant insights throughout the value chain.