For delayed trains, please see Delay Repay UK compensation or if travelling in other European countries see this article.
Keep up to date with live train running information via our app, and for the latest updates and disruption across the UK rail network please see our rail status page.
UK
Refund for a cancelled train
If your train has been cancelled due to the strikes then please instead visit our guide to refunds and changes during a strike.
If your train is cancelled, you can use your existing ticket to travel on the next available service...
Advance Singles – hop on the next available train with the same train operator.
Flexible tickets – such as Off-Peak and Anytime tickets offer flexibility and you can travel at various times of the day.
Remember to check the conditions of your ticket in case you can only travel with a certain operator/route.
If you can't take the next train or decide not to travel, you’ll be entitled to a refund.
If you are making a return journey and only one leg of your journey is affected, we can offer a fee-free refund or change of journey for both legs of your trip. This also applies if you have two single tickets that together form a return journey.
The quickest and easiest way to refund your ticket is to do it online. Login to My Bookings, select your booking, and click on refund tickets.
Can’t find your booking? – click here
Compensation for a delayed train
If your train was delayed but you still managed to complete your journey then a ticket refund is not available. However the train operators themselves do offer compensation. Please see this article on how to claim compensation.
France
SNCF
TGV, Intercités, or TER+TGV journey
If your train has been cancelled, please contact us within 90 days of the travel date.
TER (Regional trains)
TER does not offer any refund or compensation for cancelled trains. As most of the tickets are valid all day, you can take the next train.
Eurostar
If your train has been cancelled, please contact us within 90 days of the travel date.
OUIGO
If your OUIGO train is cancelled, the carrier will contact you directly to let you know and you will be able to choose between a fee free exchange or a voucher of your ticket’s value.
You will be able to exchange your ticket or use your voucher directly on OUIGO’s website, in My Bookings section.
TGV Lyria
If your train has been cancelled, please contact us.
Germany
Deutsche Bahn
If your train has been cancelled, please contact the carrier directly using this form.
Italy
Trenitalia
If your train has been cancelled, please contact the carrier directly using this form.
Trenord
If your train has been cancelled, please complete this form and email it to rimborsi.trenord@legalmail.it within 30 days.
Italo
The refund will be granted to those entitled within the necessary technical timeframes, and in any case within 30 days from the date of the delayed or cancelled service. Italo will provide you with a voucher (discount code) to use on Italo.
Spain
Renfe
If your train has been cancelled, please contact us.
iryo
If your train has been cancelled, please contact us.
All other European carriers
SNCB / SBB / OBB / NS
If your train has been cancelled, please contact us.
FAQs
In case of partial train cancellation, train diverted, train short terminated etc., TDR is required to be filed online up to Seventy Two Hours of the Scheduled Departure of the Train at Passenger's Boarding Station.
Can I claim a refund for a Cancelled train? ›
Yes, you can get a refund for your unused train ticket, with no fees, if your train is delayed or cancelled and you decide not to travel. If you want to get a refund for another reason, you may have to pay a fee.
Will I get a full refund if the train is cancelled? ›
If your train is cancelled due to accidents, breaches or floods and any other reason, you will be refunded the full fare paid by you. To claim this refund, you should surrender your ticket within three days of the scheduled de-parture of the train.
How do I cancel my train ticket and get a refund? ›
Cancellation Rules for Indian Railways Tickets
E-tickets can be cancelled through the IRCTC website, Mobile App or from any online portal from where you booked your ticket, whereas counter tickets need to be cancelled at any of the PRS (Passenger Reservation System) counters.
How to get a refund if a train is short terminated? ›
TDR Filing Details:
- Login to your IRCTC Account.
- Click to Booked Ticket History.
- List of tickets where date of Journey has elapsed.
- Select PNR for which TDR is to be filed and click "File TDR" Button.
- Select the passenger name from the ticket details for claiming TDR refund.
A timetable cancellation, where the train is removed from the timetable before the day of travel, A service cancellation, where the train is still in the timetable but doesn't actually run, and. A partial cancellation, where the train still runs but doesn't call at all stations.
What happens if your train is cancelled and you can't get home? ›
Cancelled or missed connection with last train
Ask whoever is on duty at the station (use the help point or phone the train operator if the station is unmanned), or the conductor/guard of your delayed connecting train, to arrange alternative transport, ie a taxi, to get you home.
What happens if my pre-booked train is cancelled? ›
Your ticket is refundable (with no admin fee) if the service you planned to travel on is delayed or cancelled, and you choose not to travel. If you choose to travel on a different day, not covered by your original ticket, there is no admin fee to get a refund and rebook your ticket.
Do train companies have to get you home? ›
What happens if I've missed the last train connection? If you've missed the last train connection due to a delay, don't panic. Rail operators cannot leave you stranded mid-journey, especially if the delay is within their control.
What are the rules if your train is Cancelled? ›
You're entitled to a full refund if your train was cancelled and you couldn't take the next train or decided not to travel. If you didn't use your ticket, you can get a refund without any fees - it doesn't matter what type of ticket you bought.
There is nothing stopping you from catching a different train if your service is cancelled.
How to check refund status of cancelled train? ›
Check here the step-by-step guide to check the IRCTC Refund Status. Step 2: Then on the right-hand upper side, click on 'Check refund status'. Step 3: Now enter your PNR number and date of journey. Step 4: Finally, click on 'Submit' to know the status.
What is tdr refund? ›
TDR Rules. TDR (Ticket Deposit Receipt) can be submitted to claim refund if customer was not able to perform the journey due to any /or the following reason. The TDR Refund will be processed as per Extant Railway Rules. TDR should be filed before or within 1 hour of the Departure of Train.
Can I reschedule my train ticket? ›
Can I prepone or postpone my reservation? The date of journey on Confirmed/RAC/waitlisted tickets can be preponed or postponed in the same/higher class or for the same destination on payment of prescribed charges.
Will I get a refund for a confirmed ticket after chart preparation? ›
Cancellation of tickets after chart is prepared
"No refund of fare shall be admissible on the tickets having confirmed reservation in case the ticket is not cancelled or TDR not filed online up to four hours before the scheduled departure of the train," said IRCTC on their website's help page.
Can I partially cancel train ticket? ›
Partial cancellation of Tatkal e-tickets is allowed . Cancellation of e-tickets in case of trains cancelled: If the train is marked as "CANCELLED" in PRS due to breaches, floods, accidents etc. full refund is permissible in case the ticket is cancelled within three days of the scheduled departure of the train.
How to check if a train is partially cancelled? ›
To check if your train is cancelled, you can visit the Indian Railways official website and follow the steps: log onto indianrail.gov.in/mntes, select the date of your journey, click on "Exceptional Trains" on the top panel of the screen, select the "Cancelled Trains" option, and choose the "Fully" or "Partially" ...
How do I get a refund if my train is left? ›
You may get refund from railways by filing TDR (ticket deposit receipt) as per extant rules citing reasons for not travelling. Since chart has been prepared you can't cancel the ticket, you can only file TDR within one hour after departure of the train from charting station.
