\r\n\t\t\t1. The refund will be sent to your SHEIN Wallet or original form of payment\r\n\t\t\tbased on the refund method you selected.\r\n\t\t
\r\n\t\t\t2. If you did not select a refund method, we will proceed according to\r\n\t\t\tyour previous preferred selection found in the refund record.\r\n\t\t
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\r\n\t\t\tWhen will I receive my refund?\r\n\t\t
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\r\n\t\t\tOnce the refund has been processed, you will receive a refund notification\r\n\t\t\temail. Refund time depends on your refund method and bank.\r\n\t\t
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\r\n\t\t\t![Refund | SHEIN USA (1)](https://i0.wp.com/us.shein.com/\"//img.ltwebstatic.com/images3_acp/2023/08/01/1690885572cf9ab76f393763d7acee4f3d6a66b408.png\" "Refund | SHEIN USA (1)")
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\r\n\t\t\tHow can I get a refund if my credit/debit card is no longer valid or has\r\n\t\t\texpired?\r\n\t\t
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\r\n\t\t\tFor security reasons, the refund will only be processed to the original\r\n\t\t\tcard from which the payment has been deducted.\r\n\t\t
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\r\n\t\t\tIf your original card has expired or is no longer valid, you may contact\r\n\t\t\tthe card issuer (your bank or card company) for assistance; they will still\r\n\t\t\tbe able to receive the money on your behalf.\r\n\t\t
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\r\n\t\t\tHow to check/find and use my wallet?\r\n\t\t
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\r\n\t\t\tPlease log in to your SHEIN account→My Assets to check whether your refund\r\n\t\t\thas been applied to your 'Wallet.' Please make sure to log in to the correct\r\n\t\t\taccount then click '\r\n\t\t\t\r\n\t\t\t\tMy Wallet\r\n\t\t\t\r\n\t\t\t.'\r\n\t\t
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\r\n\t\t\tWallet balances cannot be withdrawn; they can only be used towards your future purchase.\r\n\t\t
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\r\n\t\t\tWhat is ARN?\r\n\t\t
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\r\n\t\t\tARN stands for Acquirer Reference Number. Some debit/credit cards will\r\n\t\t\tgenerate the ARN when the refund is successful. The ARN will be displayed\r\n\t\t\ton the 'Refund Details' page and we will also send an email to inform you\r\n\t\t\tof the ARN.\r\n\t\t
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\r\n\t\t\tIf you have not received your refund within the standard time frame, please\r\n\t\t\tuse the refund Acquirer Reference Number to contact your bank for more\r\n\t\t\tstatus updates and information.\r\n\t\t
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\r\n\t\t\tWhy is the received amount less than the refund amount?\r\n\t\t
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\r\n\t\t\t1. The bank charges a commission fee.\r\n\t\t
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\r\n\t\t\t2. The exchange rate has changed compared to that of the payment.\r\n\t\t
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\r\n\t\t\tIf you receive less than the original amount, you may contact your bank\r\n\t\t\tto check the above scenarios.\r\n\t\t
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\r\n\t\t\tNote: The original shipping fee is non-refundable.\r\n\t\t
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