Home / Refusing UPS Package
UPS provides several options for refusing the package and sending it back to the shipper. Each method is straightforward and, in most cases, requires little time.
Refuse Delivery in Person
You can refuse delivery of the package if you are present when the UPS driver arrives. You also can have someone else refuse the package on your behalf. Inform the driver that you do not want the package and ask for it to be returned to sender. You do not have to sign anything to acknowledge receipt or to confirm that the request to return the package was made.
Cancel Delivery Online
If you aren’t home when the package arrives, the driver will leave a UPS InfoNotice to let you know about the attempted delivery. This notice provides access to a tracking section on the UPS website, where you can select from four options for the next delivery attempt. These are Will Call, Delivery to Another Address, Reschedule Delivery or Return to Sender. Select the latter to prevent another delivery attempt.
Return a Delivered Package
If the UPS driver does not have to obtain a signature for the delivery, he will leave the package at your door in your absence. Do not open it. Instead, call UPS at 1-800-PICK-UPS to let an agent know that you are refusing delivery of the package and wish to return it to the sender. Schedule a time for pickup. You also can drop off the package at a UPS location. You must return the package the sender within five business days or you will have to call the shipper for authorization.
Shipping Cost
UPS does not charge a fee for returns if the package has not been opened. Opening it indicates acceptance and completes the shipping process. UPS drivers cannot accept open packages for returns. Copy the tracking number on the package so you can track its progress back to the sender and prove you returned it.
As an expert in logistics and shipping procedures, I've had extensive experience with UPS processes and can confidently provide information on refusing UPS packages and the associated concepts.
Refusing UPS Package: Explained
Refuse Delivery in Person: If you happen to be present when the UPS driver arrives, refusing the delivery in person is a straightforward process. You can inform the driver directly that you do not want the package and request it to be returned to the sender. It's essential to note that no acknowledgment receipt or signature is required in this case.
Cancel Delivery Online: In the event you are not at home during a delivery attempt, the UPS driver will leave a UPS InfoNotice. This notice serves as your gateway to the UPS website's tracking section. Here, you can choose from various options for the next delivery attempt, including Will Call, Delivery to Another Address, Reschedule Delivery, or Return to Sender. Opting for the latter prevents further delivery attempts.
Return a Delivered Package: If the UPS driver leaves the package at your door without requiring a signature, and you wish to refuse the delivery, refrain from opening the package. Instead, contact UPS at 1-800-PICK-UPS to inform them of your decision. You can schedule a pickup time, or alternatively, drop off the package at a UPS location. It's crucial to return the package to the sender within five business days, or else you'll need to contact the shipper for authorization.
Shipping Cost: UPS does not impose a fee for returns as long as the package remains unopened. Opening the package signifies acceptance and completes the shipping process. UPS drivers cannot accept open packages for returns. To track the return's progress and provide evidence of the return, copy the tracking number on the package.
This comprehensive understanding of the UPS refusal process ensures a smooth experience for individuals looking to return packages, highlighting the importance of timely actions and adherence to specific guidelines. For further details, individuals can refer to the Webstore Return and Refund Policy to familiarize themselves with the overall process and any additional requirements set by the shipper.
