Regal Crown Club FAQs | Regal Theatres (2024)

We revitalized the Crown Club in 2016 by introducing a variety of new benefits for our valued members. New program features include:

• Unlimited credits with no cap on how many you can earn
• No cap on how many credits you can earn in a day
• 100 credits awarded per dollar spent when purchasing admission tickets (at the box office, at in-theatre kiosks, in the App or online) and concessions at Regal Theatres
• The ability to redeem credits to obtain certain rewards in theatres at the point of sale, via the App or through Regal’s online Rewards Center (which can be accessed online!or via the App), in each case with a registered Crown Club membership

No! Simply download the App or join online!

You cannot redeem credits until your Card is registered. A registered membership means your contact information and a valid email address are associated with your Card.

If you register your Card, you’ll receive access to exclusive offers and other benefits that are provided only to registered members, including a voucher for a free small popcorn that will be automatically loaded onto your Card on your birthday! You’ll also receive 1,000 credits in your account just for registering your Card! Additionally, registration makes it easy for us to look up your Card if you ever forget it when visiting a Regal Theatre.

Existing Physical Crown Club Card
If you already have a physical Crown Club card, you can register such Card online, via the App or at in-theatre kiosks. Once you provide a valid email address, the Crown Club will send a confirmation email to the address provided. Simply verify your email address by clicking on the link as directed in the email. This completes your registration. Please note that new and replacement physical Crown Club cards are no longer available.

NOTE: As a physical Crown Club card holder, you can create a corresponding virtual Crown Club card simply by logging in to the App using the same email and password credentials used to create your online account when registering your physical Crown Club card.

Virtual Crown Club Card
To register a virtual Crown Club card, please (1) go to the “My Account” tab in the App and press the “Confirm” button next to the email address you have provided, or (2) visit the Crown Club login page, click the box next to “I don’t have a card, assign me a virtual one,” and provide the requested registration information. The Crown Club will send a confirmation email to the address provided. Simply verify your email address by clicking on the link as directed in the email. This completes your registration. You can view the card number for your virtual Crown Club card by logging in to the App and tapping the purple Card on the App’s home screen or by logging in to your Crown Club account and then navigating to the “My Account” tab.

NOTE: As a virtual Crown Club card holder, you can also view account information (including your credit balance), redeem credits for rewards, check out exclusive content for Crown Club members, and browse Regal sweepstakes, Winners’ Row and Crown Club rules and details by logging in to your Crown Club account using the same email and password credentials used to log in to the App.

The Crown Jewel bonus program gives members who make Visits (as defined below) to Regal Theatres bonus credits so that such members can obtain rewards more quickly. The Crown Jewel bonus program has three Jewel Statuses: Emerald, Ruby and Diamond. Each Jewel Status is obtained by using your Card when making certain purchases or redemptions or using certain passes or tickets and accumulating Visits over time, as described below. Visits accrue on the date of such purchase, redemption or use. You earn one “Visit” by using your Card, Card number or phone number attached to your Crown Club account when (1) purchasing admissions tickets (including “Regal Value Days” tickets) to a movie at a unique show time (including online or by using a physical Regal gift card, a Regal e-gift card or a third-party gift card (e.g., from Fandango.com; MovieTickets.com; AtomTickets.com)), (2) redeeming a Super Saver ticket (e.g., “Premiere Movie Ticket”; “VIP” ticket; “Ultimate Movie Pack” ticket) at a Regal Theatre box office, or (3) using a complementary pass or emergency ticket provided by Regal. For example, if you use your Card, Card number or such phone number when purchasing five admission tickets to the same show time of a movie, you earn one Visit that day. However, if you use your Card, Card number or such phone number when purchasing admission tickets to two different show times (for two different movies or even for the same movie) in a given day, then you earn two Visits that day. Also, in Regal’s sole discretion, you may earn one “Visit” by using your Card, Card number or phone number attached to your Crown Club account when purchasing concessions.

If you earn a Visit to a Regal Theatre, you will earn 250 bonus credits if you have Emerald Status, 500 bonus credits if you have Ruby Status, or 1,000 bonus credits if you have Diamond Status, provided that such bonus credits will only be awarded once daily. These bonus credits are awarded in addition to the 100 credits awarded per $1 spent (while using a Card, Card number or phone number attached to your Crown Club account, as applicable) at the box office, concession stand or in-theatre kiosks or for online admission ticket purchases. For example, if you have Emerald Status, visit a Regal Theatre and use your Card or Card number while spending $10 on an admission ticket (which constitutes a Visit) and $10 at the concession stand, you earn 1,000 credits for the admission ticket, 1,000 credits for the purchases at the concession stand, and 250 bonus credits for the Visit due to your Emerald Status (for a total of 2,250 credits).

NOTE: There is no limit on how many Visits you may earn in a day, but bonus credits given for Visits are awarded only once daily (e.g., if you “Visit” a Regal Theatre three times in one day, and you are a Diamond Status member, you will receive 1,000 bonus credits).

You earn 100 credits for every $1.00 spent on (1) admission tickets or concessions at Regal Theatres by presenting your Card, Card number or phone number attached to your Crown Club account to the cashier at the time of purchase; (2) admission tickets online by entering your Card number during the transaction (except that you will not earn credits on any convenience fees charged by any online third-party ticket retailer); and (3) admission tickets at in-theatre kiosks by swiping your Card or entering your Card number at the kiosk. Extra credits may be earned during special promotions and if you have a Jewel Status.

You may also earn credits for certain purchases in connection with the Unlimited Subscription Program. Please see Section B.4 of the Unlimited Subscription Program rules for more information. Restrictions may apply.

There are three ways to use your credits to obtain rewards:

1. Rewards Center: Our Rewards Center offers a wide array of exciting rewards, including concessions, admission tickets, sweepstakes entries, posters, apparel and merchandise. Simply log in to the App, click “Redeem Credits” and then click “Shop Online,” or log in online and click “Redeem Credits.” Then, choose your rewards by adding items to your shopping cart and then check out! The “cost” (in credits) of the reward will be deducted from your credit balance.
2. App: Certain rewards (e.g., admission tickets; certain concessions rewards (including upsize vouchers)) are available directly via the App (rather than shopping online in the Rewards Center). Simply log in to the App, click “Redeem Credits” and then click “Use My Credits” under the desired reward and follow the instructions.
3. Point of Sale: Certain rewards (e.g., admission tickets; certain concessions rewards (including drink and popcorn upsizes)) are available at the box office or concession stand of Regal Theatres.

Certain rewards (e.g., admission tickets; certain concessions rewards (including drink and popcorn upsizes)) are available at the box office or concession stand of Regal Theatres.

NOTE: You may be required to provide credit card information to cover shipping and handling costs of certain rewards

Credits earned in the old Regal rewards program were converted to credits in the new Crown Club program at the beginning of 2016 such that, upon conversion, each member in the old Regal rewards program was just as close to an admission ticket reward as such member was as of termination of the old Regal rewards program. For example, a patron with 295 credits in the old program was five credits (a $5 purchase) away from earning an admission ticket reward, so upon conversion to new Crown Club program credits, such patron was credited with 14,500 credits, which is 500 credits (a $5 purchase) away from earning an admission ticket reward.

However, if you haven’t registered as a member of the new Crown Club, you may only earn credits (see “How do I earn credits with my Card?” above) and may not redeem credits for rewards. Once you register (see “What does registering a Card mean?” above for further information on how to register your Card), you may enjoy all of the benefits of the new Crown Club program, including the ability to redeem your credits (see “How do I use my credits to obtain rewards?” above). Also, members in the old Regal rewards program were awarded Visits in the new Crown Club program based on such members’ activity at Regal theatres in the 12 months prior to January 1, 2016, when Visits under the new Crown Jewel bonus program began to accrue.

It depends. If you make a purchase at the box office or concession stand, you may still earn credits for such purchase by providing the cashier with the valid phone number that you have attached to your Crown Club account, which the cashier can use to look up the account. However, this option is not available for admission ticket purchases (1) at an in-theatre kiosk (where you must swipe your Card or enter your Card number) or (2) online (where you must enter your Card number).

BUT! KEEP YOUR RECEIPT! The receipt you receive for purchases made at the box office will include a printed credit claim code. If you are unable to earn credits (e.g., you are not a Crown Club member; you forgot your Card and Card number) for a purchase that would otherwise be eligible to earn credits, log in

to your account, click the “Add Credits from Receipts” button, enter the credit claim code from your receipt, and click “Submit,” and you will receive credits for that purchase. If you were not a Crown Club member at the time of purchase, you will need to enroll in the Crown Club before the credit claim code can be processed (see “How do I join the Crown Club?” above). Please allow 24 hours for the credits to appear in your account.

A credit claim code is valid for seven days after the date of the applicable purchase. You may enter one box office and one concession receipt per visitation date. Code will only process if there are no existing like transactions on visitation date. Claim Code function does not add credits for:

• purchasing alcohol;
• redeeming complimentary passes or emergency tickets;
• payments made to Regal for Group Sales ticket packages (i.e.. abooking in advance of 25 tickets or more via Regal's online Event Request Form or by calling 1-800-792-8244), including private screenings, or birthday party service fees (but note that if you simply purchase tickets for a group at full price at the box office, at in-theatre kiosks or online, you will receive credits for that purchase);
• purchasing gift cards, Super Saver tickets (e.g., "Premiere Movie Ticket"; "VIP" ticket; "Ultimate Movie Pack" ticket) or tickets to Regal's Summer Movie Express program, or sponsorship of Regal's Summer Movie Express program; or
• convenience fees charged by online third-party ticket retailers.

Examples:

• You scanned your app at the box office but forgot to scan at the concession stand. Your code from the concession purchase will work in this scenario.
• You scanned your app at the box office and concession stand then return the same day to watch another movie and buy concessions but do not scan. Your claim code receipts from your second visit will not work on your account because you already have a box office and concession transaction for that date.

NOTE: If you forget your Card and Card number but still want to earn credits when making a purchase, you can access the account associated with a registered Card via the App by entering the email and password credentials for such account on the App’s log-in screen. Then, tap the purple Card on the home screen to see your Card number, which you can then provide to the cashier or enter online or at an in-theatre kiosk when making a purchase.

If you register your Card, you’ll receive access to exclusive offers and other benefits that are provided only to registered members, including a voucher for a free small popcorn that will be automatically loaded onto your Card on your birthday! You’ll also receive 1,000 credits in your account just for registering your Card! Additionally, registration makes it easy for us to look up your Card if you ever forget it when visiting a Regal Theatre.

Credits earned for a purchase and your total credits balance can each be found in several places:

• On the App (you can access the account associated with either a registered physical Crown Club card or a registered virtual Crown Club card via the App by entering the email and password credentials for such account on the App’s log-in screen; additional details on the Regal mobile app page).
• At an in-theater kiosk if you swipe your Card or enter your Card number
• Online (once you log in, your current point balance will appear near the top of the page in green)
• At the customer service desk of a Regal Theatre

NOTE: Credits may take up to 72 hours to post to your account.

There are three possible delivery methods for items you obtain from the Rewards Center by redeeming credits.

1. Physically-shipped items like movie posters and other merchandise will be mailed to the shipping address you provide when you checkout from the Rewards Center. Shipping and handling fees apply. Please allow at least 5-12 business days for shipping.
2. Rewards like popcorn, drinks, concessions upsize vouchers and admission tickets are automatically loaded onto your Card. These rewards can be redeemed during your next visit to a Regal Theatre by simply providing the cashier with your Card or Card number. Such rewards can also be obtained by redeeming your credits at the box office or concession stand or via the App.
3. Items designated as “Digitally Delivered” will be provided to you by email to the email address associated with your Crown Club account, which email will contain a unique code and redemption instructions. Simply follow the redemption instructions and use the provided code to receive your reward.

Regardless of the delivery method, you will always receive an email confirmation to the email address associated with your Crown Club account with transaction details for your records.

It depends on the type of reward. Please see for further information.

You can use your physical Crown Club card, your virtual Crown Club card created via the App (download at https://www.regmovies.oom/promotions/mobile) or at https://www.regmovies.com/rcc/register, the valid phone number you’ve attached to your account, or your Card number to earn credits for purchases at the box office or concession stand

You can use your Card or Card number to earn credits for purchases made at in-theatre kiosks.

To earn credits from ticket purchases online, you’ll need to enter your Card number during the transaction (but note that you will not earn credits on convenience fees charged by any online third-party ticket retailer).

Credits will expire one year from the date the credits are earned (except that all credits earned prior to January 1, 2021 (including the credits and rewards restored to your Crown Club account in connection with the reopening of Regal theatres) will expire on December 23, 2021).

Example: If you earn credits on October 1, 2021, those credits will expire as of October 1, 2022.

Example: If you earned credits on December 27, 2020, those credits will expire as of December 27, 2021.

Yes. Certain rewards are valid only until the expiration date indicated in the product details. Please review product details (by clicking on the image of the item or the blue “View Details” button in the Rewards Center) before purchasing any reward. Drink and popcorn rewards generally expire 60 days after redemption and movie rewards generally expire 90 days after redemption. Special limited time surprise offers may have a shorter redemption window.

Additionally, if you do not earn any credits in any 12-month period, earned but unused rewards will expire.

• Group Sales: No, but you may receive a discount on the price of each ticket in a Group Sales package. Please see our “Group Sales” webpage for further information.
• Private Screenings: No, unless you purchase all tickets for a private screening at full price at the box office rather than using Regal’s “Group Sales” purchase option.
• Birthday Parties: You do not receive any credits for birthday party-related fees (e.g., any services fee that Regal may charge), but you do receive credits for tickets purchased at full price at the box office for birthday party attendees.

NOTE: A “Group Sale” means a booking in advance of 25 tickets or more via our online Event Request Form or by calling 1-800-792-8244. If you simply purchase tickets for a group at full price at the box office, at in-theatre kiosks or online, you will receive credits for that purchase.

Yes, but not on convenience fees charged by online third-party ticket retailers. If you enter your Card number when purchasing admission tickets online, you will earn credits for those ticket purchases regardless of whether the purchases are made via the App, through the Regal website

, or through Fandango.com, MovieTickets.com, AtomTickets.com or another online third-party ticket retailer approved by Regal in its sole discretion (except that you will not earn credits on any convenience fees charged by any such retailer).

Please allow up to 72 hours for credits to reflect on your account.

Then, if the credit balance still has not changed, please log in to your account and click the “Edit Profile” button (or, if you use a virtual Crown Club card, tap the purple Card on the home screen of the App or log in to your Crown Club account online) to confirm that the Card or Card number you used to make the purchase is the same as the Card number attached to such account. If the Card numbers don’t match, please use the Card number in such account for your next purchase. If the Card numbers match and you’ve waited 72 hours for our system to update, and your credit balance still appears inaccurate, please (i) redeem the credit claim code printed on your receipt for the applicable purchase as set forth in “CREDITS, REWARDS, AND OTHER BENEFITS” above or (ii) send an email via the contact form and we will investigate.

Your account could be showing “0” for a couple of reasons.

• If you have just created your account, please allow up to 72 hours for the system to update and show the correct credit balance.
• If your account is already in existence, but you haven’t used your Card or Card number while (1) making a purchase at the box office, concession stand or in-theatre kiosk or (2) purchasing an admission ticket online to a movie showing at a Regal Theatre, in each case in over 42 consecutive months, then your Card may have been purged from our system as a part of our regular database maintenance. If that is the case, please simply register a new Card.
• If your account is already in existence and you have used your Card as described above in the last 42 months, please log in to your account and click the “Edit Profile” button (or, if you use a virtual Crown Club card, tap the purple Card on the home screen of the App or log in to your Crown Club account online) to confirm that the Card or Card number you used to make the purchase is the same as the Card number attached to such account. If the Card numbers don’t match, please use the Card number in such account for your next purchase. If the Card numbers match and you’ve waited 72 hours for our system to update, and your credit balance still appears inaccurate, please contact us via our contact form and we will investigate.

Regal has no obligation to reimburse any credits that are spent pursuant to any unauthorized use of your Card, log-in credentials or other account information.

You are responsible for ensuring the security of your Card, log-in credentials and account information. If you do not want another person to use your Card or account, do not share your Card, log-in credentials or account information with that person.

Yes! Regal’s new Unlimited Subscription Program is a membership tier of the Crown Club which is subject to separate terms and conditions. Sign up for an Unlimited Subscription Program membership, pay a subscription fee (monthly or annual – your choice), and watch as many movies as you like at any participating Regal theatre. For more information, please see the Unlimited Subscription Program rules and the Unlimited Subscription Program FAQs.

Also, check out the “Partner Rewards” section of the “Edit Profile” page for more details about available benefit programs with Regal Entertainment Group partners. You may be able to earn credits or receive other rewards or benefits.

Regal is no longer offering replacement physical Crown Club cards. If your Card was registered, simply download the App and sign in with your Crown Club account log-in credentials to access your account number and the corresponding virtual Crown Club card associated with your account (or you can view your account number by logging in to your account). You can then use either your account number or your virtual Crown Club card to earn credits in the Crown Club (please see “How do I earn credits with my Card” above). Your account information, including your credit balance and unused rewards, will remain the same and the physical card will be permanently deactivated in our system and rendered unusable in order to safeguard your account.

Or, you can make purchases without your Card and then redeem the credit claim codes printed on your receipts as set forth in “CREDITS, REWARDS, AND OTHER BENEFITS” above.

If your lost physical Crown Club card was not registered, please contact Regal for assistance (please see “HELP!” below). If Regal cannot locate your account for any reason, you will need to download the App or sign up online to join the Crown Club and obtain a virtual Crown Club card.

Your Card will work at all Regal theatres.

Please login to your Crown Club account and click the “Change Password” button, and then follow the prompts to change your password. Please change your password regularly to ensure security of your account and follow these guidelines when choosing a password: (i) use at least eight characters, (ii) use special characters (e.g., #; $; &; *; @@), and (iii) use a combination of upper case and lower case letters.

You are responsible for ensuring the security of your Card, log-in credentials and account information. If you do not want another person to use your Card or account, do not share your Card, log-in credentials or account information with that person.

Regal has no obligation to reimburse any credits that are spent pursuant to any unauthorized use of your Card, log-in credentials or other account information.

To maintain our databases, Regal routinely purges non-active member files. If you do not use your Card or Card number when making a purchase at a Regal Theatre (or purchasing a ticket online to a movie at a Regal Theatre) for over 42 consecutive months, we may purge all of your data from our system without notice to you and deactivate your Card so that it is unusable. If your account has been purged, simply register a new Card.

Regal may suspend or terminate your membership in the Crown Club at any time, for any reason, without liability to Regal. In such case, your membership in the Crown Club will be terminated or suspended 45 days after notice to you. Upon your death, your membership in the Crown Club will terminate immediately.