Request a refund for apps or content that you bought from Apple (2024)

FAQs

Request a refund for apps or content that you bought from Apple? ›

From the App Store app on iPhone or iPad, tap the Apps section and scroll to the bottom of the page. Select Request a Refund, which takes you to Apple's website. If you're on a Mac, scroll to the bottom of the App Store desktop app and click the Report a Problem link.

From the App Store app on iPhone or iPad, tap the Apps section and scroll to the bottom of the page. Select Request a Refund, which takes you to Apple's website. If you're on a Mac, scroll to the bottom of the App Store desktop app and click the Report a Problem link.

A child made the purchase without permission. You didn't mean to sign up for a subscription. You didn't intend to renew a subscription. The purchase doesn't appear to work correctly.

If the charge is pending, you canʼt request a refund yet. After you receive an email receipt, try to request a refund again. If you have an unpaid order, you need to pay for that order before you request a refund. You might need to update your payment information.

For any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 14 days of the date you receive the product, and we'll exchange it or offer a refund based upon the original payment method.

Standard Return Policy

In the unlikely event a product is not what you expected, you can return or exchange it with a receipt within 14 days of the date you receive the product from Apple.

If you paid by credit or debit card, refunds will be sent to the card-issuing bank within five business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

Important: You can only return an app or game for a refund once. If you buy it again you can't get a refund.

Apple Cash is a peer-to-peer money transfer service that doesn't include buyer protection. Unfortunately, this means that an Apple Cash transfer can't be reversed (because you authorized the transfer). But if you used Apple Pay to send money to a fraudulent store or scammer, you can dispute the transaction.

Why does Apple say refunded but no money? ›

Store credit – It may take up to 48 hours to see the refund in your Apple Account balance. Mobile phone billing – It may take up to 60 days for the statement to show the refund. Processing time may be affected by your network provider. You can contact your network provider for an update.

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Apple takes around 3 to 5 business days to process the refund, however after that your Bank or credit card institution can take up to 30 days to apply it to your bank account or credit card. Contact Your Bank or credit card issuer to inquire about the status of the refund once it's been approved by Apple.

Legitimate Apple/iTunes Charges: The number 866-712-7753 is associated with Apple/iTunes charges [3].

It is a scam and not a legitimate Apple charge. Attached is a screenshot of the details from the bank where my MC is issued. Scary thing, was that the card was just reissued 4/18 because the CC# was stolen and the charge is on the brand new issued card number. What is Apple doing about this?

Recently, more scammers have been using iTunes as a disguise to make fraudulent purchases. According to financial site MoneyTips, the charge looks something like this: "APL*ITUNES. CON/BILL 866-712-7753 CA." The majority of the charges start out small (so small, the cardholder likely won't notice them at first glance).

Generally, all sales are final in the App Store. Apple does give refunds on a case-by-case, exception basis. They also expect the consumer to take basic steps to secure their accounts. If the refund was denied, you can contact support and see if you can get them to change their mind.

Apple Cash is a peer-to-peer money transfer service that doesn't include buyer protection. Unfortunately, this means that an Apple Cash transfer can't be reversed (because you authorized the transfer). But if you used Apple Pay to send money to a fraudulent store or scammer, you can dispute the transaction.

You can't cancel the refund request.

Apple Pay just securely transmits the data between merchant and bank. The funds will be directly transferred from merchant to bank (credit card.) Refunds generally take 5 to 7 business days. Occasionally, quicker and on occasion longer.