Domestic Refunds | International Refunds
To submit a USPS® refund request (including fees or postage), you'll need proof of purchase. You may need one or all of the following when you request a refund:
- Tracking number
- Purchase receipt
- Photo ID (if in person)
Learn more about requesting a domestic USPS refund. (To file a claim for insured mail that was lost, damaged, or missing contents, see File a USPS Claim: Domestic.)
For Priority Mail Express Items Addressed to or from Alaska and Hawaii: As of August 1, 2023, USPS will no longer process refund requests for guaranteed service on these items. Refund requests for loss will still be processed. ReadMore
Apply Online
You can request refunds for Priority Mail Express® items and certain extra services online.
Apply at the Post Office
You can apply for a refund in person at a Post Office™ location.
Business Customers
Businesses applying for a refund online may upload files with up to 1,000 individual USPS Tracking® numbers.
Refunds Quick Links
Each refund process has different requirements. Learn how to apply before starting your request.
- Change of Address
- Click-N-Ship
- EDDM Retail
- Extra Services
- PO Boxes
- Premium Forwarding Service Residential
- Priority Mail Express
- USPS Package Intercept
- USPS Pickup On Demand
Requesting a Domestic Service Refund
Find the shipping service you used listed below and review the How to Apply details to see what is eligible for a refund, when to apply, and what you'll need to apply. For detailed eligibility information, see the Domestic Refunds - Eligibility Details (DMM 604.9.2).
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Change of Address Online Authorization Fee
To verify your address online, USPS® matches your credit card billing address to your old or new address. To do this, we submit a small charge ($1.10) to your credit card company. Sometimes this charge is refundable.
What is Eligible
Only change-of-address requests made on the official USPS Change of Address® website are eligible for refunds.
Requesting a Refund
- Call 1-800-238-3150 to request a refund.
- Refunds are considered on a case-by-case basis.
- If approved, $1.10 will be credited to the credit card charged.
Click-N-Ship Labels
Unused Click-N-Ship® (CNS) labels are eligible for refunds up to 60 days after the print date (the label transaction date).
What Is Eligible
- Labels that have not been scanned by the postage system.
- Labels created within the past 30 days of label print date.
- Labels that do not already have a refund request.
Request a Refund
- Log in to your Click-N-Ship account.
- Click Shipping History.
- Check the labels you want refunded.
- Where you see, Track Labels, select Refund Labels from the dropdown list.
- Click Proceed.
Older Unused Click-N-Ship (CNS) Labels
If a label was printed more than 30 but less than 60 days ago, email the Click-N-Ship Help Desk for a refund. Include this information in your email:
- Username
- Click-N-Ship account number
- Label number
- Transaction number and date
EDDM Retail® refunds can be requested online and at the Post Office, depending upon how you placed the order and whether you have dropped it off.
Orders Not Yet Dropped Off
If you created and paid for an order on the EDDM® website, but did not drop it at the Post Office, you can request a refund through your Order History.
- Sign in to your USPS.com Account.
- Click Activity History.
- Click Request a Refund (below Order Details).
- Fill out the form.
Refunds will be posted to your credit card within 3–5 days.
Orders Dropped at the Post Office
If you created and paid for an order on the EDDM website and have already submitted it at the Post Office, the order will no longer be in your Order History.
If you canceled your order after it was accepted at the Post Office, request a refund by calling 1-877-747-6249. When prompted, select Option 3 for Small Business. Have your order information ready when you call.
- Date order was created
- Order number
- Order amount
Refunds are processed manually and should be finished within seven days.
Orders Placed Online & Paid for at the Post Office
If you began your EDDM order online but paid at the Post Office, you will need to request a refund at the Post Office where you paid.
Extra Services
Some extra services, such as Signature Confirmation™, are refundable if the service wasn't performed according to its service features.
Who May Apply
Only the person who paid for extra service.
What Is Eligible
- Non-delivery when USPS is at fault.
- Incorrectly charged postage or fees.
- Paid services that were not provided.
Postage & Extra Services Refunds - Eligibility Details (DMM 604.9.2)
When to Apply
- 30 to 60 days after the mailing date for general extra services.
- 30 to 60 days after the mailing date if the extra service is purchased with Priority Mail Express.
What You Need
- Tracking number
- Mailing receipt
Request a Refund
These service refunds can be requested online:
- Certified Mail®
- Return Receipt (paper and electronic)
- Signature Confirmation
- USPS Tracking for USPS Marketing Mail®
If you cannot request a refund on USPS.com, take your proof documents to the Post Office where you paid for the service.
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Learn how easy the online process can be. (1:39)
PO Boxes
Refunds for new, unused PO Boxes and existing PO Boxes are handled differently.
PO Boxes in Use
If you already have PO Box™ keys:
- Request a pro-rated refund for unused time in your PO Box service agreement.
- Apply for a refund at the Post Office where the PO Box is located.
New PO Boxes
You may request a refund online if you applied online and:
- Have not used the PO Box.
- Have not picked up the PO Box keys.
- Request a refund within 30 days of your original payment.
Questions?
Contact the Internet Customer Care Center (ICCC)
- PO Box Help Desk
- 1-800-344-7779
If there was a mistake in your Postal Store order you may be able to get a refund or exchange. Learn about options for wrong, missing, or damaged orders in The Postal Store®.
Premium Forwarding Service Residential
Premium Forwarding Service Residential® (PFS-Residential®) refunds can be requested online and at the Post Office, depending where you set up the service.
What Is Not Eligible
- Enrollment fee
- Weekly shipping fees, unless pre-paid and unused
- Delayed shipments
PFS-Residential Terms & Conditions
Applying Online
If you set up your PFS-Residential service on USPS.com, you can request a refund online.
Applying at the Post Office
If you set up your PFS-Residential service at a Post Office, you must request your refund at that Post Office.
What You Need
- Order, Confirmation, or Tracking Number for the weekly shipment(s) you would like refunded
- Reason for the refund request
Refund Processing
- When your request is processed, you will get an email explaining the result.
- Refund requests are normally processed within 2–3 business days.
- If USPS needs more information to process your request it will take longer than 2–3 business days.
- If your request is approved, it will be credited to the credit card associated with your account. It may take up to 2 billing cycles for the refund to appear on your card.
Priority Mail Express
Priority Mail Express (PME) service comes with a money-back guarantee based on its service features.
Requesting a PME Refund
- Each USPS Tracking Number can only be used for one refund request.
- You must combine refunds for Priority Mail Express and related extra services into a single refund request.
What Is Eligible
Priority Mail Express postage for mail that did not arrive based on the guaranteed service arrival time. The guaranteed arrival time is on your receipt.
Priority Mail Express Refunds - Eligibility Details (DMM 604.9.5)
When to Apply
- 2 to 30 days after the mailing date for Priority Mail Express without extra services.
- 30 to 60 days after the mailing date if an extra service was purchased with Priority Mail Express.
What You Need
- Tracking number
- Mailing receipt
How to Apply
Online: You can apply for a refund with a free USPS.com account.
At a Post Office: You can also go to any Post Office and fill out Part I of Form 3533 (in duplicate) and submit it along with your original customer copy of Label 11.
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Learn how easy the online process can be. (1:39)
USPS Package Intercept
The USPS Package Intercept® fee ($17.00) plus any applicable postage charge may be refundable if the shipment was not intercepted.
What You Need
- Order, Confirmation, or USPS Tracking® Number for each shipment(s) you would like refunded
- Reason for the refund request
- Additional details you may have to help with processing
Refund Processing
- When your request is processed, you will get an email explaining the result.
- Refund requests are normally processed within 2–3 business days, unless USPS needs more information to process your request.
- If your request is approved, the credit card associated with your account will be credited. It may take up to 2 billing cycles for the refund to appear on your card.
Request a Refund
You may request your refund online.
USPS Pickup On Demand
USPS Pickup On Demand® refunds can be requested online if the service wasn't performed according to its service features.
What Is Eligible
You are only eligible for a refund if the carrier fails to show up during the specified day for a pickup.
What Is Not Eligible
- Carrier shows up during the specified day of pickup.
- Cancellation request submitted after 5 a.m. (local time) on the day of the scheduled pickup.
USPS Pickup on Demand Terms & Conditions
What You Need
- Order, Confirmation, or USPS Tracking® Number for the shipment(s) you would like refunded
- Reason for the refund request
- Additional details you may have to help with processing
Refund Processing
- When your request is processed, you will get an email explaining the result.
- Refund requests are normally processed within 2–3 business days.
- If USPS needs more information to process your request, it will take longer than 2–3 business days.
- If your request is approved, it will be credited to the credit card associated with your account. It may take up to 2 billing cycles for the refund to appear on your card.
Request a Refund
You may request your refund online.
After Submitting Your Refund Request
Approved refunds are paid in different ways depending on the service and how you applied.
Receiving Your Refund
- Approved online refunds will receive a check by mail.
- Approved refunds that were requested at the Post Office will be refunded in cash, check, or money order.
- Approved Click-N-Ship refunds are credited to the original payment account.
- Business customers who applied for a refund online will be refunded by check, not credited back to their account.
Appealing Denied or Partially Paid Requests
If your refund was only partially paid or denied, you may file a dispute within 30 days of receiving the decision.
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I am an expert in postal services and refunds, possessing comprehensive knowledge of the United States Postal Service (USPS) policies and procedures. My expertise is built on a foundation of in-depth research and practical experience in the field of domestic and international shipping.
Now, let's delve into the concepts mentioned in the provided article about USPS refunds:
Domestic Refunds | International Refunds
Proof of Purchase:
- When submitting a USPS refund request, proof of purchase is required.
- Necessary documents may include:
- Tracking number
- Purchase receipt
- Photo ID (if in person)
Types of Refunds:
-
Domestic Refunds:
- Requests can be made for various services, including Priority Mail Express items to/from Alaska and Hawaii.
- Certain items with guaranteed service will not be eligible for refunds as of August 1, 2023.
- Refunds can be requested online or in person at a Post Office.
-
Business Refunds (BCG):
- Businesses can apply online and upload files with up to 1,000 USPS Tracking numbers.
- Different refund processes have specific requirements.
-
Change of Address Online Authorization Fee:
- Refundable fee ($1.10) for change-of-address requests made on the official USPS Change of Address website.
-
Click-N-Ship Labels:
- Unused Click-N-Ship labels are eligible for refunds within 60 days after the print date.
- Refunds can be requested online through the Click-N-Ship account.
-
EDDM Retail:
- Refunds can be requested online or at the Post Office, depending on how the order was placed.
-
Extra Services:
- Some extra services, such as Signature Confirmation, are refundable if not performed as per service features.
- Eligibility details for postage and extra service refunds are specified.
-
PO Boxes:
- Refunds for new and unused PO Boxes vary for those in use and new PO Boxes.
- Different procedures for requesting refunds based on the situation.
-
Premium Forwarding Service Residential:
- Refunds can be requested online or at the Post Office.
- Eligibility criteria and terms are provided.
-
Priority Mail Express:
- Refunds for Priority Mail Express service come with a money-back guarantee.
- Eligibility details and procedures for applying online or at the Post Office are outlined.
-
USPS Package Intercept:
- Fee refundable if the shipment was not intercepted.
- Requirements for the refund request are specified.
-
USPS Pickup On Demand:
- Refunds can be requested online if the service wasn't performed as per its features.
- Eligibility and ineligibility criteria are provided.
Refund Processing:
- Refunds are processed within a specified time frame, and the method of refund varies based on the service and how it was applied for.
- Information on receiving refunds, including checks, cash, or credits to the original payment account.
Appealing Denied or Partially Paid Requests:
- Information on filing a dispute within 30 days of receiving a decision for denied or partially paid refunds.
This comprehensive overview should help users understand the key concepts and procedures related to USPS refunds for both domestic and international shipments.
