Before you ship your package, please take time to read our restricted and prohibited items list.
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Restricted Items
What items should not be sent by courier?
There are some items that should not be sent by mail or courier services. These items are classed as ‘prohibited’ and include goods that are dangerous, illegal, counterfeit, stolen or prohibited from transportation under federal or state law.
It’s the shipper’s responsibility to comply with import and export regulations and laws, so before you ship, you should ensure that your item is not prohibited from transportation, either in the origin or destination country.
There are also certain goods that require a license for transportation and these should not be shipped via any of our courier partners. This includes (but it is not limited to) cannabis, cannabis derived products, tobacco, tobacco derived products and alcohol.
All packages are subject to inspection and our courier partners reserve the right to refuse items that are prohibited from transportation.
For a full list of prohibited items, please check our restricted and prohibited items list.
What’s the difference between restricted and prohibited items?
Prohibited items
Prohibited itemsItems that are classed as prohibited should not be shipped under any circ*mstances. Generally, a prohibited item is something that is dangerous or illegal. Liquids are also prohibited and should not be shipped.
Restricted items
Restricted itemsItems that are classed as restricted, can be shipped, but will be carried on a no-compensation basis. This means the item is not eligible for protection cover so the shipper will not be able to make a claim in the event of loss or damage. Personal effects are classed as restricted.
Restricted and prohibited items list
The following list of items (and items similar in content or description) may not be accepted for carriage by our courier partners or may be carried on a no-compensation basis.
Item
Key
- Alcohol
Alcohol, Beer, Champagne, Liqueurs, Spirits, Wine
- Animal Feed
Animal Food, Animal Treats, Pet Food, Pet Treats
- Animal Products, Furs, Ivory and Skins
Animal Byproducts, Animal Products, Bovine sem*n, Fur Clothes, Fur and Skins, Furskins, Ivory, Leather
- Prohibited for international shipments only
- No compensation for items valued over $150.00
- Animal or Human Remains
Deceased Animals, Human Ashes, Preserved Animals, Stuffed Animals, Taxidermized Animals
- Appliances (Commercial and Domestic)
Refrigerators and Freezers, Tumble Dryers, Washing Machines
- Prohibited for international shipments only
- Carried on a no compensation basis
- Archery Equipment
Bow and Arrows, Crossbow
- Artwork and Antiques
Collages, Collectibles, Display Cases, Drawings, Engravings, Frames, Lithographs, Paintings, Prints, Replicas, Sculptures, Stamps, Statues, Works of Art
- Carried on a no compensation basis
Asbestos
- Audio Equipment
Amplifiers, Audio Components, Loudspeakers, Microphones, Speakers
- Carried on a no compensation basis
- Automotive and Boating
Air Bags, Automotive Components, Boat Engines, Car Body Panels, Car Bumpers, Car Doors, Car Seats (excluding Child Seats), Fuel Tanks, Oil Tanks, Outboard Engines, Outboard Motors
- Carried on a no compensation basis
- Batteries
Any Items Containing Batteries, Battery
Bicycles (unboxed)
- Blades and Knives
Knives, Mechanical Cutting Blades
- Bodily Fluids and Samples
Animal Blood, Blood, Bodily Fluids, Bovine sem*n, Human Blood, Medical Samples, Tissue Samples, Vaccines
- Cannabis Oils
CBD, Cannabidiol, Epidyolex
- Cellular Phones
Apple IPhone, Mobile Phones
- No compensation for items valued over $350.00
- Ceramic Products
- Carried on a no compensation basis
Charcoal
- Computers, Servers, Laptops, Tablets
Apple IMac, Apple IPad, Apple Mac Desktop, Apple Powermac, Apple Watch, Computer Servers, Computers, Laptops, Tablets
- Carried on a no compensation basis
- Cosmetics
Cosmetics, Make-up, Nail Polish, Nail Varnish, Toiletries
- Prohibited for international shipments only
Dangerous Chemicals, Rare Earth Metals and Radioactive Elements
- Deodorant
Antiperspirants, Body Spray, Deodorant Spray
- Digital Cameras and Video Cameras
- Carried on a no compensation basis
- Documents
Certificates, Contracts, Drivers Licences, Forms, Licences, Passports
- No compensation for items valued over $15.00
- Drone Aircraft
Drones
- Prohibited for international shipments only
- Electronic Cigarettes
E-Cigarettes, E-Liquids, Vape, Vape Pens
- Explosives
Explosive Materials, Explosives, Fireworks, Pyrotechnics
- Food
- Prohibited for international shipments only
- Carried on a no compensation basis
- Furniture
Freestanding Furniture, Un-boxed Furniture
- Carried on a no compensation basis
- Glass, Lenses and Mirrors
Any Item With Glass Components, Glassware, Lenses, Mirrors
- Carried on a no compensation basis
- Headphones
AirPods, Beats, Headphones, Wireless Headphones
- Carried on a no compensation basis
- Hover Boards
Hoverboards
Lighters
- Liquids
Creams, Fluids, Gels, Jelly, Mineral Water, Non-Alcoholic Beverages, Pastes, Vinegar, Water
- Magnets
Electro Magnets
- Prohibited for international shipments only
- Carried on a no compensation basis
- Medical Equipment
Medical Machines, Medical Testing Equipment, Medical Testing Supplies, Needles, Syringes
Medicines, Pharmaceuticals and Supplements
Mineral Fuels
- Money
- Carried on a no compensation basis
- Musical Instruments
- Carried on a no compensation basis
Nuclear Reactors
Paint
- Perfumery
Aftershave, Cologne, Eau de Cologne, Perfume
- Personal Effects
Household Goods, Personal Items, Used Goods
- Carried on a no compensation basis
- Personal Protective Equipment
- Prohibited for international shipments only
Plants and Trees
- Precious Stones and Metals
- No compensation for items valued over $150.00
- Pressure Vessels
Aerosol Containers, Boilers, Compressed Air, Compressed Gas, Compressed Gas Containers (Aluminium), Empty Gas Cylinders, Empty Pressure Cylinders, Pressurised Cylinders, Spray Cans
- Printer Cartridges
Ink Cartridge, Inkjet Cartridge, Toner Cartridge
- Prohibited for international shipments only
- Carried on a no compensation basis
- Printers and Fax Machines
Copy Machines, Facsimile Machines, Photocopiers, Printers
- Prohibited for international shipments only
- Carried on a no compensation basis
Segways
- Sheet Materials
Sheet Metals, Sheet Plastics
- Carried on a no compensation basis
- Solar Panels
Photosensitive Cells, Photosensitive Panels, Photovoltaic Cells, Photovoltaic Panels
- Stone
Basalt, Ecaussine, Granite, Marble, Porphyry, Sandstone, Travertine
- Carried on a no compensation basis
- Televisions, Monitors and Projectors
- Carried on a no compensation basis
- Tobacco
Cheroots, Cigarettes, Cigarillos, Cigars
- Video Game Consoles
- Carried on a no compensation basis
- Watches
- No compensation for items valued over $350.00
- Weapons and Ammunition
Ammunition, Bombs, Firearms, Grenades, Guns, Imitation Firearms, Pistols, Projectiles, Replica Guns, Replica Weapons, Spring Pistols
- Wood
Briquettes, Laminate Flooring, Logs, Lumber, Timber, Tree Samples, Wood Pellets
- Carried on a no compensation basis
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