We are committed to providing quality and value on the products we sell with a risk-free 100% satisfaction guarantee on both your membership and merchandise. Limited exceptions apply. See Costco’s Return Policy for more information.
We offer two convenient options to return an online purchase:
Return to Warehouse:
For an immediate refund, including shipping and handling fees, return your purchase to any Costco warehouse. To find your nearest location, please visit our warehouse locator.
Accepted payment methods differ online and in the warehouse. If you are returning an online purchase to the warehouse, please check our list of accepted payments to which the refund can be placed. If possible, the refund will be placed on the card used for the purchase.
Return or Replacement on Costco.com:
To request a return or replacement on Costco.com:
- Log into your account through Sign In / Register.
- Select Orders & Returns.
- Choose the Return or Replace Items button next to the appropriate order, and follow the prompts to complete your return or replacement request.
- Receive your return label immediately or schedule a pickup (where eligible). For large items, you’ll be sent an email with additional instructions.
You can return or replace your online purchase through Costco.com for the following reasons:
- You’re dissatisfied with the item
- You purchased it by mistake
- The item received is defective or damaged
- The item received is incorrect
- You received duplicate items
- You refused upon delivery due to damage to the item or box
- An item is missing (replacement only)
- The shipment is lost
Please Note:
- If you are having issues scheduling your online return or replacement, please check our list of items that cannot be returned through Costco.com Self Service.
- Items returned through Costco.com will be refunded* - including shipping and handling fees - and will be credited to the credit card used to place your order. You won’t be charged for the return shipping.
- Select items require additional processing time before a refund is issued.
*Limitations apply. See Costco’s Return Policy for details.
FAQs
Products purchased at a Costco location need to be returned at the returns counter at any Costco warehouse. Items ordered online can be returned at any Costco warehouse -or- you can initiate a return through costco.com. Accepted payment methods differ online and in the warehouse.
What items cannot be returned at Costco? ›
What Doesn't Qualify For Returns?
- Televisions.
- Projectors.
- Major appliances.
- Computers.
- Tablets.
- Smart watches.
- Cameras.
- Drones.
With few exceptions, Costco has a 100% satisfaction guarantee. Simply bring the product to any Costco warehouse and our Member Services Team will be happy to assist you*. It helps if you have the receipt or original product packaging, but it may not be necessary to process your return.
How do I return an online order? ›
Online return tips for a smooth return process (and fast refund)
- Read the store's return policy.
- Keep the original packaging.
- Take photos of any damage or defects.
- Start the return process ASAP.
Returning an online item to the store will reduce wait times for your refund or exchange. Replace the item in its original packaging. Bring your item, original packaging, the credit card you used, if applicable and the receipt. Go to the Returns or Customer Service department at the store.
What is Costco's new return policy? ›
What is Costco's return policy? Costco offers this promise to shoppers: "We guarantee your satisfaction on every product we sell and will refund your purchase price." Of course, there are a few exceptions. Electronics like TVs, computers, and smartwatches have a 90-day window for returns.
Can I return something I bought 2 years ago at Costco? ›
"We guarantee your satisfaction on every product we sell, and will refund your purchase price," the company states. It lists exceptions on products including electronics, diamonds and alcohol and cigarettes, but does not indicate a timeframe within by which shoppers must bring their goods back.
Does Costco ever reject returns? ›
Others have learned to laugh at the ridiculous things Costco members think to return and gladly refund the money back to their bank account or Visa card. No matter how employees feel about it, though, Costco rarely refuses to refund an item, or at the very least, work with a member to make them happy.
How much is too much return at Costco? ›
But if you're constantly making returns to the point where it's 60% or 70% of your purchases, then yes, you could risk having your membership revoked.
Can I return a couch to Costco after 5 years? ›
Costco has a "100% satisfaction guarantee" return policy with few restrictions.
It's not uncommon for members to return unused merchandise to Costco. Even if the member hasn't used the item, if any portion of the packaging has been opened, it can not go back on the sales floor. This unused merchandise will be part of Grade A/B liquidation.
What is the time limit for Costco returns? ›
There is no time limit for most items
Costco does have a limited return window for electronics (more on that in the next section), but for the most part, there is no limit on when you can return an item that leaves you dissatisfied.
How much of online purchases are returned? ›
The average return rate for ecommerce is typically 20% to 30%. Factors influencing this rate include product dissatisfaction, incorrect sizing, or discrepancies between the product and its online description.
What happens if you order something online and it doesn't come? ›
Most businesses will work with you to resolve the problem and keep you as a customer. If that doesn't work, you still didn't get your order and the charge shows up on your credit card statement, dispute the charge. If you paid by debit card, contact your debit card company (often your bank or credit union).
What to say when returning an item? ›
Be clear about what you want.
Say if you want a full refund, an exchange, a store credit, a markdown on the item you bought, or a percentage discount on a future purchase. Explain why you want that result. Sellers are often more willing to offer a store credit than a refund.
Can I return Costco online to business center? ›
All Costco Business Centre items can be returned at any one of our Costco warehouses worldwide. Business delivery products can also be returned or exchanged upon delivery of your next order. Please have the products ready when the driver arrives.
How long does Costco online return take? ›
Refunds usually hit your bank or credit card account within 5-10 business days. If you request a refund within 24 hours of receiving your order, you may receive a same-day refund. Same-day refunds don't appear as separate line items in your bank or credit card statement.
Can you return a Costco order? ›
If you are not completely satisfied with your Costco purchase, simply return the product to any Costco warehouse. Please include the product packaging if you have it, although we do not require it for a return to be processed.
Does Costco accept opened returns? ›
Costco's return policy is known for being very lenient and customer-friendly. The company's policy states that they will accept returns on most items, including opened items, within 90 days of purchase. For opened products, Costco may inspect the item to ensure it is in a resellable condition.
