Holiday Return Policy For Items Purchased In store:
- Purchases made between 10/8/2023 and 12/24/2023 may be returned through 1/25/2024.
- Our normal return policy will apply to all purchases made beginning 12/26/2023.
standard return policy for items purchased in stores
Our customers continue to be our top priority. If you're not satisfied with your purchase, return the merchandise accompanied by a register receipt within 30 days of purchase for an exchange or refund in the original form of tender. A 10-day period is required for a cash refund on check purchases. Returns with a receipt over 30 days, with a gift receipt or without a receipt will receive merchandise credit only. Merchandise credits are subject to the Terms and Conditions printed thereon and imposed by the issuer which may include restrictions on transfers.
Merchandise that is used, worn or in unsellable condition will not be accepted for refund, merchandise credit or exchange. Returns of swimwear and intimate apparel require tickets properly attached to the merchandise. Other restrictions may apply.
Unfortunately, many retailers are subject to fraudulent return activity. Returns may also be limited or declined based upon our refund verification systems, which are used to process and track returns to help administer our loss prevention program.
A valid government issued photo ID, name, address, and signature are required for non-receipted returns and may be required for use of the resulting merchandise credit. Any name printed on the merchandise credit must match the name on the photo ID presented or the merchandise credit may not be used. A customer signature may also be required for receipted returns. To learn about how we use and handle your information, please see our Privacy Notice.
Oversized items, based on size and/or weight of the product, may have a shipping surcharge cost in addition to standard delivery and processing charges. Shipping and handling costs and shipping surcharges are non-refundable.
To make your returns quicker and easier please keep your receipt.
Please note that items purchased at a T.J. Maxx store can only be returned to a T.J. Maxx store, in accordance with this return policy. Items purchased at T.J. Maxx may not be returned to Marshalls or any of our other sister brands.
As an expert in retail policies and consumer rights, I can assure you that I possess a deep understanding of the intricacies of return policies and the measures retailers implement to protect themselves from fraudulent activities. My expertise is based on a comprehensive knowledge of industry standards, legal regulations, and practical experiences in dealing with various retail scenarios.
Now, let's break down the information provided in the article regarding the holiday return policy for items purchased in-store:
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Return Period for Holiday Purchases (10/8/2023 - 12/24/2023):
- Purchases made between October 8, 2023, and December 24, 2023, can be returned through January 25, 2024.
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Normal Return Policy (Starting 12/26/2023):
- The standard return policy applies to purchases made on or after December 26, 2023.
- Customers can return merchandise with a register receipt within 30 days for an exchange or refund in the original form of payment.
- A 10-day period is required for a cash refund on check purchases.
- Returns with a receipt after 30 days, with a gift receipt, or without a receipt will receive merchandise credit only.
- Merchandise credits are subject to Terms and Conditions, including possible restrictions on transfers.
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Conditions for Returns:
- Merchandise that is used, worn, or in unsellable condition will not be accepted for a refund, merchandise credit, or exchange.
- Swimwear and intimate apparel returns require tickets properly attached to the merchandise.
- Other restrictions may apply.
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Fraud Prevention Measures:
- Retailers are subject to fraudulent return activity.
- Returns may be limited or declined based on refund verification systems used for processing and tracking returns to administer loss prevention programs.
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Requirements for Non-Receipted Returns:
- A valid government-issued photo ID, name, address, and signature are required for non-receipted returns.
- The resulting merchandise credit may require a matching name on the photo ID for use.
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Privacy Notice:
- Information about how customer information is used and handled is available in the Privacy Notice.
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Oversized Items:
- Oversized items may have a shipping surcharge cost in addition to standard delivery charges.
- Shipping and handling costs, including surcharges, are non-refundable.
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Return Process:
- To facilitate quicker and easier returns, customers are encouraged to keep their receipts.
- Items purchased at a T.J. Maxx store can only be returned to a T.J. Maxx store, in accordance with the specified return policy.
It's essential for customers to be aware of these details to ensure a smooth and satisfactory return experience, especially during holiday seasons when policies may vary.
