\r\n\t\t\t\t\r\n\t\t\t\t\tHow long do I have to make a return? Do I need to pay for the shipping?\r\n\t\t\t\t\r\n\t\t\t
\r\n\t\t\t\t1. We gladly accept returns within 15 days of receipt for most items in\r\n\t\t\t\tnew condition.\r\n\t\t\t
\r\n\t\t\t\t2.\r\n\t\t\t\t\r\n\t\t\t\t\tShipping is free\r\n\t\t\t\t\r\n\t\t\t\ton your\r\n\t\t\t\t\r\n\t\t\t\t\t1st\r\n\t\t\t\t\r\n\t\t\t\treturn for any order. For any additional returns from the same order,\r\n\t\t\t\t\r\n\t\t\t\t\t3SGD\r\n\t\t\t\t\r\n\t\t\t\tfor\r\n\t\t\t\t\r\n\t\t\t\t\tdrop off\r\n\t\t\t\t\r\n\t\t\t\tor\r\n\t\t\t\t\r\n\t\t\t\t\t4SGD\r\n\t\t\t\t\r\n\t\t\t\tfor\r\n\t\t\t\t\r\n\t\t\t\t\tpick-up service\r\n\t\t\t\t\r\n\t\t\t\tand the fee will be deducted from your refund for each return as the return\r\n\t\t\t\tlabel fee.\r\n\t\t\t
\r\n\t\t\t\t\r\n\t\t\t\t\tReturn multiple items from different orders in the same package\r\n\t\t\t\t\r\n\t\t\t
\r\n\t\t\t\tIf you want to return items from different orders, you can return them\r\n\t\t\t\ttogether. When the items you returned meet the conditions for merging labels,\r\n\t\t\t\tyou can select all the items in the COMBINE RETURN LIST. Remember to keep\r\n\t\t\t\tall of the items to be returned in one package.\r\n\t\t\t
\r\n\t\t\t\t\r\n\t\t\t\t\t\r\n\t\t\t\t\t\tHow do I make a return?\r\n\t\t\t\t\t\r\n\t\t\t\t\t\r\n\t\t\t\t\t\t(Due to uncertainties in the pickup, it's recommended to choose Drop off.)\r\n\t\t\t\t\t\r\n\t\t\t\t\r\n\t\t\t
\r\n\t\t\t\t1. Sign into your SHEIN account.\r\n\t\t\t
\r\n\t\t\t\t3. Select the item(s) you would like to return, indicate the reason, and\r\n\t\t\t\tsubmit.\r\n\t\t\t
\r\n\t\t\t\t4. Select the return method:\r\n\t\t\t\t\r\n\t\t\t\t\tDROP-OFF\r\n\t\t\t\t\r\n\t\t\t\tor\r\n\t\t\t\t\r\n\t\t\t\t\tPick-Up Service\r\n\t\t\t\t\r\n\t\t\t\t.\r\n\t\t\t
\r\n\t\t\t\t5. If you choose to drop off，please prepare the return items and pack\r\n\t\t\t\tthem carefully,\r\n\t\t\t\t\r\n\t\t\t\t\tprint the return label and attach it to your return parcel,\r\n\t\t\t\t\r\n\t\t\t\tthen drop off the package at any collection point you find out.\r\n\t\t\t
\r\n\t\t\t\t6. If you choose pick-up service, please prepare the return items and\r\n\t\t\t\tpack them carefully,\r\n\t\t\t\t\r\n\t\t\t\t\tmark Return Shipping Number on your return parcel,\r\n\t\t\t\t\r\n\t\t\t\tthen wait for the delivery man to pick up the parcel.\r\n\t\t\t
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\r\n\t\t\t\t\r\n\t\t\t\t\t\r\n\t\t\t\t\t\tCan I still return items if they are worn, damaged, or have the tags removed?\r\n\t\t\t\t\t\r\n\t\t\t\t\r\n\t\t\t
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\r\n\t\t\t\t1. Items must be returned unworn, unwashed, undamaged, and with all original\r\n\t\t\t\ttags attached.\r\n\t\t\t
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\r\n\t\t\t\t2. The following items cannot be returned or exchanged: bodysuits, lingerie,\r\n\t\t\t\tswimwear, jewelry, underwear, event & party supplies, DIY supplies, pet\r\n\t\t\t\tsupplies, beauty and accessories (except scarves, bags, and mermaid blankets).\r\n\t\t\t
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\r\n\t\t\t\t3. Please note that customized items and free gifts cannot be returned or exchanged. In addition, order cancellation for customized items is not supported.\r\n\t\t\t
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\r\n\t\t\t\t\r\n\t\t\t\t\t\r\n\t\t\t\t\t\tImportant Notice:\r\n\t\t\t\t\t\r\n\t\t\t\t\r\n\t\t\t
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\r\n\t\t\t\t1. Please do not send your return to the address on your package. This\r\n\t\t\t\tis not the return address and will affect processing your return.\r\n\t\t\t
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\r\n\t\t\t\t2. Please be sure to double check your returns before shipping them out.\r\n\t\t\t\tWe will not be held responsible for the return of non-SHEIN products.\r\n\t\t\t
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\r\n\t\t\t\t3. If you receive a damaged/defective item, please contact SHEIN Customer\r\n\t\t\t\tService within 24 hours of receipt.\r\n\t\t\t
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\r\n\t\t\t\t\r\n\t\t\t\t\t\r\n\t\t\t\t\t\tHow will I get my refund？\r\n\t\t\t\t\t\r\n\t\t\t\t\r\n\t\t\t
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\r\n\t\t\t\tYour request will be processed within 5 business days after we receive\r\n\t\t\t\tyour return. The refund will be issued to your SHEIN Wallet or the original\r\n\t\t\t\tpayment account as per your request.\r\n\t\t\t
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\r\n\t\t\t\t\r\n\t\t\t\t\t\r\n\t\t\t\t\t\tNote: The original shipping fee and shipping guarantee are non-refundable.\r\n\t\t\t\t\t\r\n\t\t\t\t\r\n\t\t\t
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\r\n\t\t\t\t\r\n\t\t\t\t\t\r\n\t\t\t\t\t\tNOTE: If there is an issue with your return, please contact Customer Support\r\n\t\t\t\t\t\twithin 90 days from the date your order was placed.\r\n\t\t\t\t\t\r\n\t\t\t\t\r\n\t\t\t
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